3 of my rank 7 gems (sapphire) still missing

In addition to a description of the bug you are reporting, please provide:

Device Type: ipad pro latest modell 11“
Device Model: ipad modell MVV83NF/A
Device Operating System: ios version 18.5
Diablo Immortal App Version: 4.0.1

I made a report over a month ago, no one replys. Countless ingame tickets and the different gamemasters say it lasts forever to get my stones back. Poor service for a game this size and where players spent this amount of miney.

My problem: i am still f***ing missing 3 rank 7 sappires, for over a month now. I thing they were destroyed when i decraft an item, which should not be possible, so its a game bug in my opinion.
For over a month and no one is reaction or says thats not the gamemaster problem.
Can u recover my missing stone and i think for lasting this game problems over a month there should be an really impressive comprehension.
This will make my char bader for so long time and you cant deal with your own problems and refund this! Poor…
I STILL WANT MY STONES BACK … do your job!!!