I have a 4 year old nothing special rig and do not have any of the issues that some of the other players have.
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Historically on the forum, most of the complaints from players with problems are those with high end builds. High end CPUs, high end GPUs, etc.
Not to say all of them are from only high end machines either, but its more often than you would think.
For some, they found out it was a setting or something on their end. Meaning that the problem was within their setup. For others, either they havenât figured out what the problem is caused by, or just feel that blaming Blizzard is the easier path to take.
Not saying Blizzard is blameless. I still have issues with the game regarding performance:
- Network traffic problems. These cause a wide array of issues for some players. I also refer to this as Diablo IV being overly sensitive to network disruption. Of any kind. I mean that literally. Any little hiccup and boink, you are disconnected.
- Graphical efficiency. Now, while this has vastly improved since launch, we are still having issues where graphical load for some setups are causing issues. Meaning spikes in GPU workload, memory overflow for some systems, and general performance issues, such as stuttering, FPS swings, that sort of thing.
- Regional server connections. This one affects people in weird ways. Depending on time of day, where in the game world you are, or what part of the real world you live in, this one causes issues when transitioning to a different zone, or town. Kinda relates to network traffic, but more along the lines of connections jarringly changing without warning, causing game performance latency to go from nice and responsive, to slow and laggy with noticeable delays in your input response.
- Teleportation disconnect. While I have never experienced this one myself, I know its a wide spread problem. This relates directly to some of the above, but is more focused on system performance and a low time out delay for the activity. This has been literally fixed by making sure the game was on an SSD. But for those already on an SSD, it still meant that there was something bottle-necking the game enough to hit the timeout and drop the connection, just during teleportation. Apparently, when teleporting, you are changing zones, and if your system takes to long to load in the assets for the zone you are teleporting too, it disconnects.
Still, there are those of us that have none of the problems as a result, even though like me, I can still see some of the effects listed above, though they donât directly interfere in the game-play quality.
Lies! Post screen shots about the email.
I mean I know their customer services has gone downhills in the last years, but thatâs completely, 100% a lie.
You canât be good at computer hardware and then have another âexpertâ check to see if you have ⌠hardware issues.
Crashing, most likely, like ⌠99% comes from the user hardware. You would ⌠know that if you are indeed an expert or ⌠good at hardware. Your expert friend would also know that too âŚ
Itâs not a GPU or driver-related issue. I fixed the Fenris errors on my end by disabling the in-game Voice Chat & disabling Cross Play. Cross Play is BUGGED & causes issues with crashes/increased lag/rubberbanding being the biggest.
NOPE. Youâre wrong. I was having issues with Fenris errors on a frequent basis too. I managed to fix the errors by disabling in-game Voice Chat & disabling Cross Play. Both are BUGGED beyond belief & were the cause of my Fenris errors. Since disabling both in my in-game Options, no more Fenris errors. I did have a Network Disconnect issue the other night but outside of that, no more issues with random Fenris errors on my end.
I fixed the Fenris errors on my end by disabling the in-game Voice Chat & disabling Cross Play. My system is top of the line & was having no shortage of issues with random Fenris errors a ways back:
Intel Core i9-13900KS
Asus ROG Maximus Z790 Hero
Asus TUF Gaming RTX 4090
64GB Corsair Dominator 5600MHz DDR5 RAM
Brand new system which was purchased last February. Disabling Voice Chat & Cross Play fixed my issues.
No I am not.
I donât know what errors did you had, but this guy had/has crash error.
Exactly! You put it precisely very good. On your end.
Hardware is everything. If most people donât have the same issues as you, usually is because of your hardware. I donât care you have âtop-notchâ computer. What matters is what you have inside, what drivers did you install, what software you have installed on your computer, etc.
So if 9 out of 10 players donât have the issues, well ⌠you got it why!
There is however exceptions of course, but donât take it like that.
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It wasnât hardware-related. The issues were caused by the in-game Voice Chat & Cross Play. Disabling these in the in-game Options menu fixed the Fenris errors for me - meaning the issue was SOFTWARE-related (Diablo 4) in my instance. Cross Play & the in-game Voice Chat are BUGGED & Blizzard needs to fix them.
lmfao, you did? hahahah
Mine has been disabled since launch, however I have tried them a few times without issues.
For your system.
I would argue that many have those features enabled and their setup works fine. These problems arenât a one-size-fix-all.
IN your instance. You said it yourself.
I wonât argue that, but thatâs going to take a while. And again, not everyone is having that cause their problem.
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Iâm not sure I buy they were âgoodâ customer support. I think it depends on the timeline internally.
It would appear they were more engaged right as D4 launched and would communicate internal discussions with Devs to users experiencing issuesâŚbut as Season 1+ startedâŚit became âthey have no access to view in game contentâ etc, etc and âplease post a bug reportâ knowing full well that the actual Devs barely seem to review ANY bug reports given the lack of real comments.
Thanks all for the advice. I donât actually intend to make a refund, but just want to resolve the problem so I can enjoy the game. Diablo is my favorite game since D2.
Back to the issue, I had really spent effort doing research and trying to isolate the problem.
I had already shared with the customer support on what I had done before contacting them so it wonât waste their time duplicating the same effort.
Here are some troubleshooting steps I have tried:
- Reformatted the PC and installed the OS (tried both Windows 10 and Windows 11), updated all the drivers to the latest
- Reinstalled the game from scratch, including both battle.net app and the Diablo 4
- Changed the resolution from 4K to Full HD (1080P)
- Changed the graphic quality from best to medium then minimum
- Check and ensure there is no any CPU / GPU overclock setting enabled by BIOS or any software
- Checked Windows event logs but, to the best I understand, I didnât find any error logs related
- Performed load test for few hours on the PC to ensure there is no performance or stability issue
- Network performance test to multiple speedtest servers in the states and all are good.
- Also followed some instruction found from the support forum, and other websites, youtube, but none of them worked for me
Thanks @MarkDavid for the suggestion on OCCT, so I tried it as well just now. Not 2 hours, but 15 minutes for each of, CPU, GPU (Standard and adaptive), RAM, power to 90%+ load with no issue.
For this crash issue, I wonât say it is a 100% hardware issue or software issue as we know this is a complicated âsoftwareâ / huge game (baldurâs gate is big but no issue on my PC though). But with my experience working with software developers, they will typically share some little script helping investigation on what is really causing the issue. For example, the developer could roughly tell, based on the error code they defined, which component (CPU, or RAM for example) is causing the issue. Unfortunately, I donât see the customer support wants to spare some effort on engagement or escalation to the developers.
Personally I donât think this is right that the customer is asked to prove their innocent (which is âno hardware issueâ and this could be a very vast topic with so many hardware components) by their own. I now give up and uninstalled the game, and will stop my troubleshooting.
Bug reports go to QA, so you are right they donât go straight to the Devs. Depending on what is documented, reproduced, prioritized, etc - determines what the Devs fix and when. I am sure they have some sort of priority matrix somewhere.
QA never comments on the Bug report forums. Our Community Managers sometimes relay info about known bugs, or high priority bugs, but that is about it. That is not a change from how it was before really. It is just that around release there were more urgent game access issues that the CMs did communicate about.
This is the most recent example of a game breaking bug that a CM posed about.
Of course, there are pinned posts about hotfixes, disabled game aspects, etc.
QA though, they are not allowed to post on the forums for any of the Blizzard games, that I know of. That is just a one way reporting mechanism to get things to the right team.
Before I remove this issue from my to-do list, just want to share one more point.
From business perspective, I understand why they donât want to spend time supporting me further. The issue seems only impact me as individual, so the return of time investment is very minimal comparing the cost getting the developer to investigate the issue. This might be something in-sync within their team âfrom individual customer support agents to global directorsâ as mentioned in the email.
I donât see the warning email is classified as âconfidentialâ by Blizzard so I share it here.
The interesting part is, even in this email, they still say that I can re-open the ticket if the issue still exist.
From now on, I will just conclude this activity from my side as it will go nowhere without the support from Blizzard. Thanks all for your advices.
âŚ
Account Action: Warning
Offense: Violation of Customer Support Interaction Policy
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Updated: Content is removed here to avoid the deletion of this discussion
<==
If you continue to experience issues, you can reopen this ticket. If you have a new or separate issue, please submit a new ticket.
Make sure you complete our survey to let us know how we did.
Regards,
Blizzard Support
QA obviously fumbled the ball with the latest patch since Helltide music/sound effects no longer work properly after the update. The normal music continues to play even after entering a Helltide while the sound effect thatâs supposed to play upon entering a Helltide no longer plays. This is precisely why Iâm adamantly against Forced Updates in gamesâŚ
While its not considered âconfidentialâ, directly sharing e-mail correspondence publicly without both parties approval can be frown upon.
I know the CMs frown on discussions of account actions and replies to said actions, and while this began as a troubleshooting inquiry, it has progressed to the point where an account action could take place.
Not saying you are in trouble here, but considering the tone that I read from that, I would tread lightly, unless you have no qualms about a forum vacation. 
Still, I get it. You want the problem solved, somehow. I wish I could help you troubleshoot this one in person. I love a challenge.
Good luck.
I donât suppose you have any sway to get them to look into and address the people who paid for the premium battle pass and claimed all tiers, yet donât have all the awards in their wardrobe? I would think those who paid additional funds, someone could review or ask for detailâŚor simply unlock those rewards. Itâs a sporadic issue but has plagued people across all three seasons.
This is the most relevant thread on itâŚbut others (including myself) have posted our own threads.
I play other Bliz games on the same PC no issue, the only game that has been having crashing issues is D4⌠EVERONE has been having issues for 3-4 days now with D4.
Blizzard GET YOU ACT TOGETHER and STOP harassing your Customer because we are not happy with your performance.
Thanks for the advice. I will remove the email content to avoid the situation where the entire discussion to be deleted.
Donât worry, they will soon release a âFenrisâ-skin in the MTX-shop for 60 bucks thatâll resolve the issue.
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