I am very certain that I have purchased 《Diablo IV: Body of Hate ™》 The DLC is on the Steam platform, but it is locked in the game ,and I really cannot play the DLC content.I am sure that both my Steam platform and 《Diablo IV》 have been updated to the latest version, but I still cannot play the DLC in the game. I think the reason why I cannot play is that this DLC has not been added to the Steam platform account library, but I have already paid the required amount. If I cannot play, it is unfair.
Steam platform transaction number:3771281535989359419
Battle.net platform order number:#KR377660866
My Battle.net account name:谢花郎#3146
My Steam platform account name:谢花郎
The Ultimate Edition DLC is locked in the game and cannot be played
1 Like
Platform: Steam/PC
Edition purchased: Diablo ® IV: Ship of Hate ™ - Ultimate Edition
my Steam account:https://steamcommunity.com/id/roy334455/
my Steam name Anada.
my Steam ID: 76561198187759867.
BNET ID:藤原妹紅#3589
the email address of my Blizzard account bound to Steam: roy24@sohu.com
Transaction ID for the DLC purchase on my steam:3770161977881484218
The DLC order in my Blizzard account:#KR348344107
I bought the game DLC in through the steam.But I can’t do anything.I can’t create new classes and i can’t go to new maps.The game store has no purchase option,but the steam shows no purchase the game DLC.I emailed customer Battle.net customer service，but no reply.
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I wrote to steam technical support, and they activated it!!! finally after 4 days!
don’t even try to write to bnet, they ignore you
Steam <3
For God’s sake, It has been a whole week past since the new DLC and season started.
This community manager open this topic supposed to help us solve the problem and get what we paid for.
But unfortunately, nothing changed, no help gained, BUG not fixed. I even set up customer help ticket on the first day. And no one is replying after a irrelevant reply for more than 3days now.
So to me, this manager pretend to be care, pretend to solve the problem. But fact is, he and his team DID NOTHING AT ALL!!!
How can you do this to the consumer？？？？？？？ Bloody unbelievable.
7 Likes
GO technical support STEAM, he help you!
平台：PC STEAM
版本：终极升级包
Bnet：ID：winner5#3616
我在 Steam 内购了终极版DLC，STEAM不能安装 DLC，我不能在STEAM建立新DLC角色。但是当我查看游戏内商店时，终极包被标记为已购买。
我获得了预购的乐趣，但仅此而已。
平台：PC STEAM
版本：终极升级包
Bnet：ID：winner5#3616
我在 Steam 商店购买了它，游戏说我不拥有 DLC，我不能在STEAM建立新DLC角色。但是当我查看游戏内商店时，终极包被标记为已购买。
我获得了预购的乐趣，但仅此而已。
我的问题已经几天了，还没有得到解决，就是在steam平台游戏内购买的DLC到现在还不能解锁新的游戏职业，也不能进行退款，我的问题到底能不能得到解决，
Still no reply. This is going to be my favourite expension. Deinstalled game few seconds ago. Rip 90€.
Will never touch that again
I was hoping that would work for me, but the store still has a price up to pay and I pre purchased the Ultimate version ages ago. I hope your fix works for everyone else, though!
Yep. Everything but standard says “in library” because I bought the Ultimate Version. Only problem with that is I purchased the Ultimate of that, too, long before they put it on Game Pass.
Appreciated, I will try.
Please, I bought the expansión twice, restored the license and I can’t unlock the character
What a bunch of LITERAL scumbags. Blizzard and Microsoft should be well and truly ashamed of themselves. They’re not cause they’re greedy scumbags, but they SHOULD be.
1 Like
Platform: Steam/PC
Edition purchased: Diablo ® IV: Vessel of Hatred ™ - Ultimate Edition
Transaktions-ID: 4006596666992176312
Gekauft: 7. Juli um 10:36
Steam/Bnet ID: ng6400#2165
I pre-ordered in the game, but now the DLC is not in my Steam library and I don’t have access to the DLC in the game. Please help
Toujours pas accès aux contenu que j’ai payé sur PlayStation 5
Zéro retour de votre part c’est tous simplement inadmissible
You suck and so does your support. When trying to reach a person or even AI, you enter into this endless bulls#*t loop of things to try. Stop taking peoples money if you are going to provide the game and/or some decent customer service!
1 Like
Dear Sir,
Please can you clarify for us: did the blizzard knows that some of the players a still can’t unlock the spirit born and new area??
I make the pre order of the deluxe edition on the 10th of the June (order number #EU774363462 ) for PS5 and received all bonuses as per order: pets,armors, wings…
But when the vessel of hatred commence and still now ,8 days after release, the spirit born and new zone is blocked for me and Diablo told me to bought the ultimate or deluxe edition!! The standard edition is locked
Please, help me, because I don’t know what to do!!!
5 Likes
Platform: PC & Playstation 5
Version Purchased: Ultimate Bundle VOH for PC & Diablo IV Standard (Disc version) and VOH Standard Add-on for PlayStation 5
BNET ID: CrazyKiller
In PC, it is working perfectly fine but when I am trying to play in PS5, unable to unlock Spiriitborn Character. This is very painful and waist of money if not work.
2 Likes