Ahh, fair. Yeah, if you bought the game buddy to be part of the beta test then you should probably get a refund.
In fact, you can get a job beta, and alpha, testing software. Most beta testing isn’t going to be as polished as what Blizzard provides, but I’m sure you know that already.
Glad to know that you didn’t pay some third party scam website to beta test Diablo 4. The way you are wording things it sounds like you paid just for three days of testing software instead of buying an actual game to play and enjoy starting June 6th.
As in “this is the first time we’re expanding the servers beyond a closed beta population and we do not currently know what the limits are right now.”
Not even been a day and people are completely losing it because they couldn’t play a limited early access for a few hours that will likely see changes before release.
The initial pre-purchase wasn’t just for early access. It’s giving u access to the test, limited-time cosmetics, and the game itself once it releases in full.
I can’t understand how there are people defending the company, they’ve been wrong for years it was like this on d3 it’s like this now on d4 they had more than ten years to correct this problem, I paid for the ultimate and so far I haven’t even been able to start the game!
I didn’t say ONLY. But that IS one of the primary functions of a beta test, and this one is no exception.
I’m also not clear what it is you want me to tell you is or isn’t in the terms and conditions, but to be clear, NOTHING about beta access is in there. You aren’t paying for access to the beta. You are paying for access to the finished game, on or after LAUNCH DAY. Anything else they decide to offer, whether or not it works, is entirely at their own discretion.
But as far as actual stuff you clearly didn’t read, how’s about this little gem that pops up every time you launch the beta client:
"On behalf of the Diablo IV development team, welcome to our final Beta test!
[blah blah blah]
Please note, this Beta is work in progress, and you may encounter performance issues, outages, and bugs. The Beta is an opportunity for us to gather and process the feedback, and we’ll keep iterating on the game after the testing concludes."
I don’t really know how much more clear they could have been. But hey, go ahead and try to get a contract lawyer in here if you actually think you’ve been wronged. When they finish laughing at you, Blizzard might even still give you a refund; stranger things have happened. But make no mistake—they are under NO obligation to do so based on your ability, or lack thereof, to access a beta that they opened up to people who preordered the game.
You didn’t have to pay extra… you could have either bought the standard version (also has early beta access and open beta access), or if you wanted to not pay at all, wait until the second weekend of beta testing… which is free.
And how will you test the game if you have to wait for an hour to login every fifteen minutes of gaming due to that you are getting disconnected all the time?
What you’re missing here is that the kinds of testing where it MATTERS if a single person is actually able to log into the game 100% of the time are not done by random customers in the far flung reaches of the world. They are done in-house, by the dev team, on company time.
Meanwhile, you have to wait for an hour to login for 15 minutes because you keep getting disconnected.
Good job. That is the test you signed up for. Your results have been noted. I mean, it isn’t like they hide this in the fine print or anything.
But hey, maybe you’re upset because you really want to contribute to making the game better!
…so, are you submitting your bug reports through the in-client bug reporting tool, the use of which is the entire point of this event? Because if not…no, you don’t.
They actually payed to play for BETA because it was advertised. But the problem is, they don’t understand what BETA really means. It means that probably one or all of these things will happen:
Game will crash at any given moment
Game will disconnect you at any moment
Loot will get lost
Errors here and there… and blah blah blah.
You get the point. BETA is not a finished product. Is not the final state. BETA is to find bugs errors, miscalculations, scenarios that in a controlled in-house environment is impossible to get.
So, if you played for a minute during a BETA period, that’s great, or if you played for hours, that’s great too. Chill, relax, and let them fix the errors and wait for a more polished released version (and even that version still will have errors… that’s the nature of software! geez)
Oh, no, what I mean is that a lot of the people complaining are upset because they bought the game “specifically to access the beta tests,” and now they’re salty that the beta tests are -checks notes- …beta tests.
Don’t feel sympathy for these people, they’re just upset that their uninformed expectations don’t match reality.
It is not a closed beta. If a closed beta had massive queues the complaints would be 100% valid.
In an open beta, I always anticipate every man and his dog to try and play it, when it is fully open to the general public. That is exactly what happened.