EpicMistborn, I agree that there are way too much freezing and lags. I tried closing the launcher after starting the game and that seemed to get rid of the freezing and lags but did nothing for the crashing and disconnects. It’s too bad because this season is pretty good with the enhanced Helltide Events. I hope they do something soon; I usually buy the expansion packs early but I’m not sure this time.
Not only that but it’s an effort in futility to find a way (for me at least) to create a support ticket. When did this all spiral out of control, when activision took over?
It’s like an endless loop of BS to try to get a ticket made
So here’s a serious question - since the devs don’t care and tech support…isn’t, when do we all take this a step up and go file complaints to the BBB?
If nobody is listening here, let’s find someone who will listen - and if just 20 people file complaints about not being able to play a game WE PAID FOR AND WERE ABLE TO PLAY BEFORE THE UPDATES, then someone in the leather chairs might start to listen.
At this point I want my money back for everything I’ve paid for.
EDIT: Forget waiting, I’ve started a BBB complaint for Blizzard’s failure to remedy a software issue on THEIR side.
I suggest anyone reading this to do the same. If the company won’t listen to us here, they’ll listen to government oversight by an entity that can’t be ignored.
Screw Blizzard.
I made my complaint as well. There are over 1000 negative reviews of Activision Blizzard. It seems like they just don’t care as long as people buy their games.
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where do i make a complain or whats the BBB? lol
Andre32 the BBB is the Better Business Bureau in the US. You if you google it you will get the one for your area.
Still broken here. Can play all other games for hours on end.
ChronicBint, yeah, the game is still broken. I can play it but there are tons of disconnects and crashes. Some days are better than others but yeah still broken.
Turning off-crossplay helped a lot, but freeze/crashes are still a thing, mostly during Helltides or any open-world events, when other players are “generated” it would seem.
I steer away from the blood-maiden at all time and it does make a difference on the issues frequency.
I was planning to play hardcore, but loosing 2 characters in world tier 2 due to crashes is shattering my hopes.
I don’t recall crashes being so invasive a year ago march->july '23, it was mostly a ton of rubber-banding, what happened !? 
For PC users, does having a better RIG actually fix all that ??
LaHire, for me this started in February after the Chinese New Year event. I don’t think having a better computer will help. I’ve seen post of people with all high-end equipment having the same issues. I turned all cross play off for a while but that didn’t seem to have any affect, so I turned it back on. The problem is on their end, but they would rather blame it on the players equipment.
Not sure if this is related to the same issue but what I am experiencing are these freeze and stuttering issues primarily when in the open world. Helltide is where it is the worst. https://www.youtube.com/watch?v=3jftogvyu7U&t=1s. Hope they can get this fixed. I will not be playing the game until I see some updates go out. It is wearing on my sanity.
Just bought the game too. I have tried every bit of troubleshooting that I can find. On a decent PC that runs at 60FPS (Capped intentionally) constantly at all other times. Installed on a SSD, 16gb RAM. Nvidia Geforce GTX 1060 Ti
PieMastaSam, yeah, the freezing and stuttering issues are common especially in Helltide and it is a day-to-day thing. Some days are great some are really bad. Just keep playing especially if you just bought the game. You will need the experience if you intend to buy the expansion. There are a lot of posts with the same issue. It’s all across the board when it comes to computer setup. There really isn’t a common denominator with the exception, Diablo IV. It’s something on their end but keep blaming the user hardware set up.
Well, that’s the issue.
There is no sure cause. I have been keeping tabs on the effect it has on those that actually post, but to be honest, not everyone is having that bad of an experience with how the game runs.
Mine? Works excellent. None of these issues at all, been that way since launch. Sure there have been a stumble or hiccup once in a great while, but overall the experience has been pretty nice.
Most of the problems I encounter when I encounter them are caused by something here. Such as the internet I have going offline, or a program interfering with it.
That all said, the game definitely is twitchy for a lot of players. And if something isn’t setup correctly, adjusted right, or has some sort of hardware/driver config issue, the game will run like poo.
My nephew, prime example.
He was having issues. Crashing, weird stutters, lag, you name it.
Guess what his issue was?
His power supply took a hit from a power outage, damaged it, which then damaged his motherboard.
He ended up replacing the motherboard, the power supply, (and getting an upgrade in the process) and now it plays just fine.
So not every issue is going to be just the game’s fault, despite that being what those having issues want to hear.
Anyway.
DTMAce, I’m glad you are one of the ones that haven’t had any problems. I didn’t have any issues until after the Chinese New Year event ended and was removed. Before that I might have a lag here and there but not the disconnect issues, game crashes and lags. I’ve actually done everything that was suggested, drivers to configuration of the game and hardware and that still hasn’t helped. One of the suggestions was to disable cross-play and crosstalk so I would only be able to see and talk to PC users. Which to me would say that there is a host server issue where the servers that had console users and PC users were not communicating properly. This seemed to be my issue but after two days all the issues returned. So, there is something going on that Blizzard might be aware of but are not saying. But as I stated to PieMastaSam, some days are good, and nothing goes wrong then there are days the game is unplayable. It’s not a problem on my end as I play other games and they do not have an issue; this is the only game that does.
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Make sure to turn frame gen off.
Hello Morfyus, I’m not sure what you mean by “frame gen” but if you were talking about Resolution Scaling, I’m not using it. I found that was creating issues, so I turned that to none a while ago.
Dang ok, I read through everything, and I would highly recommend if you are able to fully upgrade your rig. DDR3, and a 1060 with only 6GB of vid ram is going to kill the game. I play on 4070ti and 32gb DDR5, and when the game launched there was a mem leak issue, I had problems. Now the game has run fantastically ever since they corrected the issues back in season 1.
Hello Morfyus, yeah, I would love to upgrade but at the moment that isn’t possible. I didn’t have any issues until after the Chinese New Year event ended and they removed it. After that the problems started. I lowered the frame rate yesterday, but I haven’t had the opportunity to try it out hopefully that helps.
Hello Morfyus, I tried out the new frame rate today and it did seem to help with the rubber banding, I only had a couple. I still had a disconnect within 5 minutes of entering the game when I tried to travel via waypoint. That was the only disconnect issue I had. It seems strange that it’s usually only the first- or second-time using waypoint travelling that I get the disconnect and it’s usually when I’m travelling to a Helltide event or the PvP area. All other times fast travelling, and waypoint travelling is fine. So, it seems part of my problem was frame rate was too high for my video card.
Alot of people were having the same issue with frame gen turned on.