Game Freezes entering portal or opening inventory

Technical Support
1

Since 2 hours the game freezes, when I enter a portal or interact with something.
Seems to have a delay of 20s+. My HC died due to this. (Opened inventory on a mount)

There should really be a watch dog or something to detect freeze / disconnect and protect you.

Solution:

3 Likes
2

I can confirm it: logging in (takes especially long), opening inventory, skill tree, map, switching locations takes up to 20 or 25 seconds. Such performance is unacceptable!

1 Like
3

I testet a litte. When using the eternal boost, the game freezes for more than 1 Minute.

I 2024.12.06 22:54:20.924040 17618 [Game] Application Deactivated. Active: 0 Minimized: 0
I 2024.12.06 22:54:34.765873 17618 [Game] Application Activated.
E 2024.12.06 22:56:07.695736 17618 [Sigma] [tact] [:0]: cURL request ā€˜ā€¦eu.cdn.blizzard.com/ā€™ failed with 28 : Timeout was reached
E 2024.12.06 22:56:07.695758 17618 [Sigma] [tact] [:0]: Download request ā€˜URL Fenrisā€™ failed. Code: -1.
E 2024.12.06 22:56:07.695805 17618 [Sigma] [tact] [:0]: Span stream download failed. Error (1): unknown failure
W 2024.12.06 22:56:07.695880 17618 [Sigma] [tact] [:0]: Failed to make data (0, 16354) resident for e-key c7691e72d30f5101a000000000000000. Server: 3
I 2024.12.06 22:56:08.436363 17620 [Interface.BgsLow] I 22:56:08.436321 [BGS]
I 2024.12.06 22:56:08.436395 17620 [BgsClient] BgsConnection: disconnected.
I 2024.12.06 22:56:08.436536 17620 [Online.Systems.CAuthSession] OnDisconnectComplete
I 2024.12.06 22:56:08.436560 17620 [Online.Systems.CAuthSession] OnDisconnectComplete - Silent Reconnect
4

Looking over your file data:

  • 3060 Laptop version - 6GB of video memory
  • 10th gen intel i7, not bad at all
  • 32GB physical memory, but low swap file allocation for virtual (about 6GB). May want to set this at 16GB for both Min and Max swap file size based on your GPU.
  • GPU scheduling isnā€™t enabled in Windows. I would enable that, and use DLSS set to Balanced.
  • Cap your FPS to 60 to start with.
  • Set your graphics to Medium for a starting point. If the FPS stays stable, you can go to High.
  • Keep Ray tracing all disabled.

Disable the following:

  • Distortion
  • Chromatic Aberration
  • Peripheral Lighting/Chroma effects. (your razor software has errors trying to talk to the game anyway, so disable this for now)
  • Enable ā€œLow FXā€

Drive space is a bit low, but not terribly yet. If you have the high res packs installed, remove them and free up space if you can.
Video driver version looks okay, but donā€™t go any newer than 561.09 for now.

I see Direct Storage is already disabled, so thatā€™s one thing eliminated.

The best option for you to adjust here might be the drive space, free up some if you can (such as removing the high res packs if they are installed, your system canā€™t use them anyway)

I would configure a fixed swap file allocation of size. For your system, 16GB should be plenty. (16384 for both Min and Max so its locked/fixed)

With regards to network connection:

  • Try a different wireless band (G instead of N, or 2.4Ghz instead of 5Ghz, or vs versa) Sometimes the router has multiple bands to pick from, or sometimes you have to force the band via the network cardā€™s settings. Sometimes even setting a lower speed makes a huge impact on WiFi performance.
  • Try a cabled connection if your laptop has a network port (make sure you disable the wireless while using a physical cable)
  • Power down all your network devices, routers, switches, modems, etc, and restart them. THEN restart your laptop using the Restart option, not shut down.
5

Same here. Eu. After patch crashing when using Inventory or porting. Windows error shows memory leak. It worked fine before patch. And everything working okay in other games. Something with patch?

1 Like
6

Did you check Win error journal? It looks like memory leak error.

7

It is not the wlan. I checked the older loogs. Around 17:30 UTC i recognized, that going into a pit / going to the boss takes forever.

8

Same here, everything was stable around 4pm CET, when I logged in at around 10 pm CET, Iā€™Ve got freezes every now and then:

  • from evading
  • opening my inventory
  • porting from one town to antoher one
  • entering pits, using portals in Pits and so onā€¦
  • pressing Esc for the menus
  • Leaving game into the character selection

Every 2nd freeze was followed by a crash (not a Fenris crash, it was a windows alert, that the Diablo4 isnā€™t responding with the options to shut down or wait longer. I also have massive delays, when clicking on a vendor, sometimes I have to click 10 times until something happens.

Ive made a Furmark Graphic card benchmark testā€¦everything is fine
Ive made a windows memory test diagnosisā€¦everything is fine
Iā€™ve resetted the router (my PC is coneccted via a LAN cable to the router)
Iā€™Ve tried different nvidia drivers (561.09 was always my stable one), hasnā€™t worked
Iā€™ve reinstalled the game completely and hoped that may helpā€¦nothing changed.

Iā€™ve set every graphic settings to low (never needed that), Ive disabled everything that can cause issues, like Ray Tracing, DLSS, nothing helps.

My PC specs are: CPU 8700K, nvidia 2080 RTX, 32 GB RAM, ASUS Z-390F, SSD m2 1TB. I know, not the newest Rig, but it always worked finde, till yesterday.

1 Like
9
10

Im from Germany, maybe there are also issues from here then?

11

Same. Also from germany.

Cannot ping http eu cdn blizzard com (cannot post links)

12

If you use cloudflare warp, you will play well. You can use this as a temporary solution.

1 Like
13

Having the same issue, tried a lot of things to deal with that. The only thing that helped a little bit, I deleted that file in docs ā€œlocalprefsā€ it got better, but stillā€¦Iā€™ve noticed when you open inventory or talents in new location, it freezesā€¦ and if you click your mouse, that f*ing window appers ā€œdiablo retail - does not respondā€ and if you do not close and wait for some time, it worksā€¦ but this is frustrating. Shame on you Blizzard!!!

By the way, I recently bought this game and first two weeks I had no issues at all!

And the main issue, tha I play only on Hardcore, and this crushes can be very painful, already lost like 3-4 charecters.

14 
E 2024.12.08 02:30:24.142684 7996	[Sigma] [tact] [:0]: cURL request 'http://us.cdn.blizzard.com/tpr/fenris/data/4a/3d/4a3d7beb7f5bfca5e4a1eb492f349e04' failed with 28 : Timeout was reached
E 2024.12.08 02:30:24.142694 7996	[Sigma] [tact] [:0]: Download request 'http://us.cdn.blizzard.com/tpr/fenris/data/4a/3d/4a3d7beb7f5bfca5e4a1eb492f349e04' failed. Code: -1.
E 2024.12.08 02:30:24.142715 7996	[Sigma] [tact] [:0]: Span stream download failed. Error (1): unknown failure
W 2024.12.08 02:30:24.142747 7996	[Sigma] [tact] [:0]: Failed to make data (0, 5787) resident for e-key bd409b8f1aa50aa9f400000000000000. Server: 4 | Error (1): unknown failure
E 2024.12.08 02:30:24.257110 7997	[Sigma] [tact] [:0]: cURL request 'http://us.cdn.blizzard.com/tpr/fenris/data/58/54/5854955d96599a9a8dd203c47cddd29c' failed with 56 : Failure when receiving data from the peer
E 2024.12.08 02:30:24.257117 7997	[Sigma] [tact] [:0]: Download request 'http://us.cdn.blizzard.com/tpr/fenris/data/58/54/5854955d96599a9a8dd203c47cddd29c' failed. Code: -1.
E 2024.12.08 02:30:24.257134 7997	[Sigma] [tact] [:0]: Span stream download failed. Error (1): unknown failure
W 2024.12.08 02:30:24.257161 7997	[Sigma] [tact] [:0]: Failed to make data (0, 61017) resident for e-key d2a1f8e0b5a15ca7b700000000000000. Server: 7 | Error (1): unknown failure

I guess nobody cares about us

15

well, I do not understand anything in that Abra Cadabra, so if you can explain properly and it makes sence, would like to hear that=) thanks

16

The problem is that the url address that your game connects to in order to download the game data instantly responds late. or does not respond at all.

If you check Fenris log file in your diablo 4 install directory you will see.

17

I found a solition. Go c:\windows\system32\driver\etc open hosts file as an admin than write into this.

137.221.64.8 us.cdn.blizzard.com
137.221.64.8 eu.cdn.blizzard.com

save and close. Restart the gameā€¦

2 Likes
18

I had same problem
Change hosts helped, thx

Blizzard fix your servers pls

19

This didnā€™t work for me. :expressionless:

I hope Blizzard will do something about it. It sucks that the game is unplayable right now.

20

this also happens when opening vendor menus in town

i hope blizzard will fix this soon