Diablo 4 crash to desktop

Technical Support
4

No worries.

|2024.11.04 00:07:27.388691 144435|[Game] ‘ClientReceiveHeartbeat’ received out-of-order tick | cur_tick: 13499 | msg_tick: 13497|
|—|—|
|I 2024.11.04 00:07:27.506761 144449|[Game] Client: sHandleDisconnect | connection_id: 15|
|I 2024.11.04 00:07:27.508701 144449|[Game] ClientDisconnect | connection_id: 15 | reason: 9 | connections_remaining: 1|
|I 2024.11.04 00:07:27.508711 144449|[Game] ConnectionBase::Disconnect | connection_id: 15 | reason: 9 | connectiontype: 4|
|E 2024.11.04 00:07:27.659862 144467|[Crash] Thread ‘JobWorker4’ handling fatal error|

This is where it crashed, it was right after a teleport it looks like.

Couple of things I noticed:

  • You look to have plenty of memory at 32Gb, decent processor, Gen 9 - i7, you are running a 2080 Super 8GB.
  • Game is installed on a SATA based SSD that’s 3/4’s full.
  • You do have Direct Storage disabled, running a 1440p monitor for the game, but you do run dual monitors.
  • Steel series headset?
  • Looks like it disabled DLSS or you have limited options, not using Ray Tracing.
  • Using video driver 566.30. ← Potential issue here.
  • Your system is trying to allocate an automatic page file of around 2GB. Which is not enough as well.

So here are some suggestions, you can choose to use these or not.

First off, video driver. You should really consider dropping back to version 561.09. The 566.xx versions have been causing issues with the game right now.

You can try a roll back, or uninstalling the current one and installing the older one, or using the DDU tool to assist (best success with this option) but follow their directions!

You can find links here:

-Game crashing after Nvidia Update - #2 by DTMAce-1687

I would install the earlier driver without the geforce experience app.

I would set an FPS cap of no more than 100FPS. But maybe start at 60FPS and work up once it you get it stable.

Swap file. This needs to be set to a fixed size. I would recommend a 16GB (16384) as a size for both the Min and Max options. You can find instructions here:

-Diablo IV has run out of memory - #103 by DTMAce-1687

Let me know if you have questions.

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