Hello everyone,
The Diablo 4 team has been investigating the reports of GPU issues mentioned in this thread and elsewhere online. The team is working closely with Nvidia to identify affected hardware configurations and gather as many data points as possible to assist in the investigation.
If your card is still not working, try these troubleshooting steps:
- Conduct a complete power cycle (AC OFF->AC ON) and see if GPU can be detected under Windows.
- If GPU can be found under Windows, do a clean driver install.
If that doesn’t work, please reply and include the following information or logs:
- GPU card vendor and model number
- Display resolution when running Diablo IV
- Display mode (Windowed/Windowed Fullscreen/Fullscreen)
- Max Foreground FPS, Max Background FPS
- Diablo IV graphic quality settings, preset with Low/Medium/High. Or more detail with custom settings.