Having the same problem. Worked this morning at 7:30am ET, tried to log in at 11:30am ET and can’t get past logging process before the whole app freezes. Scan and Repair did not resolved.
Windows 11, 5800x3D, 3030 FE, 32GB DDR4. NVME drive. Latest NVIDIA drivers and all that.
I can confirm.
The game does not launch on NVME.
I just installed the game on my SSD and it launched flawlessly, however, if I try to open it on my NVME the game crashes/freezes on the title screen and I have to reboot my PC.
Blizzard needs to fix this asap!
Try this, as it affects the game directly, esp frame rates and all.
Windows Firewall, disable it and try again. IF it works, modify the FW.
If the FW blocks communication, game throws a fit.
After trying everything, I finally downloaded CrystalDiskMark and launched D4 while running benchmark. I was able to get in and play. Thanks for this!
Found the issue. It’s the 4k pack texture. Disable that and the game starts without no issue. Blizzard screwed something with a recent patch.
It started with no issues yesterday when I had 4k pack installed.
Modify install, un-check 4k texture pack.
Thank you. I have been trying for many hours and this worked… Windows firewall…
Edit: If others have the same issue, I gotta add that I’m not sure if this fixed it or deleting LocalPrefs.txt did the trick…
Turning off my second monitor fixed it for me.
No problem, happy hunting!!!
Things I tried:
-Turning off all possible imaginable “background” apps. (Worked ONCE, then never again.)
-Rebooting the PC. (Never worked.)
-Scan & Repair. (Worked in the open beta, does not work now.)
-Modify install and remove HD Texture pack. (Never worked.)
-LocalPrefs - “DisableChromaEffects”. (Never worked.)
-LocalPrefs - Safe Mode = 1. (Worked once, upon entering dungeon 2 minutes later I got a crash as the load screen animation doors became “flamy” and then game crashed.)
-Crystal Disk Mark running bench while launching (to force NVME SSD to work more slowly). (Never worked.)
-LocalPrefs - delete the entire file. (Never worked, actually makes it worse.)
-nVidia Drivers - rolled back 3 versions to the ones I had with first beta. (Never worked.)
-Literally every other game works 100% including D2 Res, D3, etc. Zero crashing with any other games. My system is rock solid.
This really needs to be fixed. This was manifesting in the beta. Not even being able to launch the game to play it is to me top priority and it does not matter how good or bad the game is if I can’t even play it.
My Specs:
AMD 7950X3D (PBO and Asus Core Flex enabled)
G-Skill 64 GB DDR5 6000 MT/s (EXPO enabled)
Asus Crosshair X670E Hero
Samsung 990 Pro 2 TB (PCIe 4)
Gigabyte 4090 OC
Corsair AX 1200i PSU
I am open to working with anyone to help diagnose the root cause for the purpose of a hotfix addressing this. I will sign an NDA or whatever, I’m not seeking fame. I’ll happily serve as a test monkey and offer my setup for testing so long as this is fixed ASAP. You (Blizzard) can contact me if you wish via the email associated with my account or PM me via Battlenet, whatever.
Well i’ve tried:
Updating windows (including preview)
Updating as well as reinstalling graphics drivers
Disabling windows firewall
Removing localprefs
Disabling specific prefs (chroma, startup vid, etc)
Enabling SafeMode in the localprefs
Clean booting (with all 3rd party services disabled ex: nvidia geforce exp, overlays, razer, etc)
Reinstall w and w/o hi-res assets
Razer Advanced 15" meets the Ultra requirements, so resources are not an issue.
Running no external displays, just primary laptop 4K display.
The primary drive in this laptop is an NVMe, so it seems like I’m screwed until they patch this.
EDIT: This fixed it for me: [Main Thread] PC - Game Client Freezes at "Logging into Diablo IV" When Launched on Certain NVMe Drives - #246 by Toom-1290
It is such a stupid scenario this entire situation.
I also tried all the options and it keeps crashing but when i installed it on my laptop with a older Graphic card all of sudden the game works .
How is it that you Blizzard gave no attention to this matter which was reported back in the Beta , what kind of clown show is this.
At least have the gall to provide an answer or something in this forum instead of leaving the community to fix your crap yet again.
Hey Folks.
Here is a link to a different thread were I was able to fix this. TLDR; try uninstalling and reinstalling on a different drive (I did C: to D:).
This worked! You’re a hero man, thank you!
This just worked for me:
Notes: I’m not sure what changes the “Optimize” did, all my settings seem identical. From the visual prefs to even the HDR fine tuning. And yet, this works. I’m too scared to exit the game now out of fear that it won’t work again, but I’ll try to ALT+ENTER before exiting so it hopefully remembers for next time I launch it.
As for the D dive “solution” to the problem - I don’t have another Drive, it’s just my Samsung 990 Pro and that’s it. I’d have to obtain some USB HDD or something.
GeForce Exp says Diablo IV cannot be optimized for me
EDIT: This fixed it for me: [Main Thread] PC - Game Client Freezes at "Logging into Diablo IV" When Launched on Certain NVMe Drives - #246 by Toom-1290
omg, it realy work on SSD, but not ssd m2 or nvme, just copyid to usb ssd 2.5, and that WORK!
I copied all files to C from E and it is working for me.
Same, keeps happening and I have an I9-13900k, 4070ti, 32 gm ram, all drivers up to date, windows 11 up to date.
I was able to install and launch the game successfully, multiple times, from an XQD card through a USB card reader. But, I cannot launch the game from my NVMe primary drive.
EDIT:: This fixed it for me: [Main Thread] PC - Game Client Freezes at "Logging into Diablo IV" When Launched on Certain NVMe Drives - #246 by Toom-1290
Yep moving it from one nvme to another didn’t work but moving it to my 7200rpm drive made it work. None of the other suggestions worked.