There was a problem retrieving your Season Journey progress

i cant even get my character list no more what the hell is happening. i have tried everything and i cant start or play a game

Yup. Same here now as well.

Same here. Any response that will tell us how long it will be?

Here we go again. Mine started happening when my character hit level 9. Bit too early

Same issue here. Did the region switch and it helped for a few minutes. Then error again.

Same issues here. Would like an update.

I was playing my seasonal character (level 40), server crashed, restarted it and now my character and season progress is gone, have a nice day =/

I canā€™t see my season journey at all, i tried to restart my game twice and nothing is showing

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this is also happening across all 4 od my d3 accounts was only playing one and i logged into other 3 and made a season charcter the season journeys blank across all accounts

cant see mine eitherā€¦
i did everything said to be done here

i also unstalled and reinstalled didnt work, nothing workedā€¦plz help

These are all methods gathered from support and players all these years.

Most of the cases can be resolved by Method 2. Some other odd cases were caused by file permission/access.

I suggest to retry Method 2; make sure delete all listed folders and reboot the computer before retest.

Donā€™t forget the Extra Remark section.

If it was due to issues with Clans / Clan Chat, does this mean itā€™s fixed nowā€¦

Unacceptable. Why do I even bother? I should just delete this trash. Been playing Diablo 3 faithfully since launchā€¦ and now I canā€™t play season 22ā€¦ and NOTHING from Blizzardā€¦ no comments. Why are there NO UPDATES to the situation. Utter trashā€¦ will not be buying Diablo 4ā€¦ so fed up with Blizzard. What a way to destroy a once great company. Shameful.

Since a patch shortly before S22 came online, I have not been able to access any of my character achievements, and then during the season, Iā€™m not able to open up the Seasonal Journey window.

For the Journey window (shortcut Y) the list shows up with !!Missing!! - 0 and all the tabs are greyed out. This was working after S21 finished cause I started to clear some of my missing achievements in-between seasons to kill a bit of timeā€¦

For the Seasonal journey (shortcut SHIFT+J) I just get a blank page, only with ā€œSeasonal Journeyā€ on top, but nothing else. Several friends noted that they had this glitch right on the first days of S22 coming out, but they were then able to access it, and start clearing their seasonal Journey.

Due to this problem, I have not been able to clear any of themā€¦ please advise what I can do. I have screen shots that I can share if needed.

Thanks,
W

Try this; if one method doesnā€™t work, try next methods. Good luck!

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So I tried to change the region to Asia, where I played for a very short time once in the past. after selecting the character, I kept getting an error, so I closed the game, and tried to switch back to Americas region, it then prompted me to update,

But every time I tried to update it instead tried to repair, but just errored outā€¦

In the end I uninstalled all Blizz games, and Battle net, as well as deleted the cache folders, I have reinstalled Battenet and have started to DL D3 again, lol.

Am hoping that Iā€™m able to log back in at this point ā€œfacepalmā€

If you have problem of installation or update, you may refer to this support article:

Click blue text for detailed procedure.
Donā€™t forget the Advanced Troubleshooting section.

To uninstall game/battlenet cleanly, you may need to delete some folders manually. Refer to the Advanced Troubleshooting section of:

I recommend restart computer before reinstalling battlenet/game after uninstallation.

By the way, your issue becomes more technical issue and you shall move to Technical Support forum or enter a ticket for support.

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this was the worst move, since I had to reinstall D3, now almost evert time i try and launch the game, it just freezes up while trying to log in, and to boot i also get BSOD now, something i have never had before nowā€¦ uffffā€¦

Practically every time I boot up D3 now after starting up my PC i get the same BSOD.

After the computer recoveres from it, I then can generally load it up and log in now. Whatā€™s the best way now to try and trouble shoot this?

Normally, an application (including D3) couldnā€™t crash the OS (BSoD) because OS should run an application in protected mode. A run away application can only crash itself.

When an application crashes OS, probably caused by bugs in driver softwares or broken OS files.

Iā€™d suggest scanning the hard disk to ensure the file system is good. I donā€™t mean scanning for bad sector, that will take to much time. Just a simple check.

Then updates all drivers (video, sound, network, ā€¦ etc). Finally, check the OS files. Windows should have a command to scan and repair system files, but I donā€™t remember which.

Note that no support around here in Bug Report forum. You should seek proper help on Technical Support forum or enter a ticket. Or, search internet for how to troubleshoot BSoD. Iā€™m just an ordinary player.

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https://support.microsoft.com/en-gb/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

3 Likes

same here. starting from new season character. Season progress is missing.