[Main Thread] - Error 24004 connecting to public server

[Boubou-1741]

Please provide the information being requested by Blizzard:

@Kaldraydis

if you haven’t posted yet here is the info we’ll need:

@Caterpepi

For those who are experiencing the 24004 error, please provide the requested details mentioned above. We’ve only received one report on this issue and in order to investigate this further, the requested information is helpful for our team and greatly appreciated.

• What region?
• Does this happen on a different character?
• Does this happen on an alternative connection or VPN?
• Gather a WinMTR file until the problem occurs for 10 to 15 minutes. Copy and paste the text file created and paste it between two ~~~ like so:

~~~
WinMTR Here
~~~

If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456 )

Thank you for reporting this to us. We hope to have more information available soon.