Loading the hero (error 395002)

Technical Support
14

Seems to be a large issue being reported now

15

servers are working as intended with the season theme

16

Same here. Got logged out in the middle of the game. Tried the 4 methods outlined in the forum to fix error 395002 but didn’t work.

17

Have the same issue here in Toronto. Been happening since 8am. Log into another Europe servers no problem. Kicked me out mid GR.

18

adding to the pile. Friday night. Ran out of beer. Now all my characters are gone.

I’m stuck with my existential dread. Send help :slight_smile:

1 Like
19

Same here at South America

1 Like
20

Harrisburg, Pennsylvania here. Digging through recent posted threads, looks like census is that it’s a problem with just the North America server. Time to grind on Diablo 2 I guess.

21

Same here… Looks like i´m not the only one

22

Also gettin the same 395002 error when I try to log in. Has anyone found a fix or an answer from blizz as to what the problem is

23

Same issue. My barbarian is FREAKING OUT right now.

24

I just started playing this game a few days ago and have been having a blast. Only to try and log in today and see this issue, go through all the KB articles and do all the things they recommend and then realize its not me - it’s YOU Blizzard. Fix your crap this game is older than my cats and somehow still has amateur problems? I expect better.

25

Perhaps, it might be a blizzard employee sabotage LOL ! Remember what Rhykker shared on youtube about the discontent of blizzard employees for having lower wages ? Check this out… Revolt At Blizzard: Workers Upset Over Salaries, Leak - YouTube

26

I’m getting this too. very descriptive and everyone is describing exactly the same that is happening to me.

27

Stilllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll nothing. Let’s go Blizzard. If you can’t fix problems in your 10-year old game, I have zero faith in Diablo 4 when it comes out.

28

I’m getting this error too. So annoying, anyone from Blizz going to come and update us?

29

I’m encountering the same error. As I recall the game closed normally last time I played (a couple days ago). The repair tool told me that none was needed, and I tried rebooting my PC. If lots of folks are having this problem, it seems like a Blizzard rather than a player issue.

30

Same here, error loading hero.

31

same error. cannot load hero error 395002

32

Same here in Kentucky, USA. I can log on to European servers fine so definitely a problem with American servers.

33

Same here in Melbourne Australia.