Cannot login - Screen freezes on loading screen

Stormbringer-12424 · October 3, 2020, 1:08am

Same issue. Mac hardware but Win10 bootcamp

TakeMyMoney-11715 · October 3, 2020, 6:14am

🤷 Same issue:

Non-PTR Realm: works totally fine; everything’s normal.
PTR Realm: Application starts fine, PTR character copy process works fine, game Freezes when attempting to join or create a game .

PTR Release Version:

2.6.10.70608

Operating System:

macOS Catalina 10.15.7 (19H2)

Hardware

Processor Name: 6-Core Intel Core i7
Processor Speed: 3.2 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 12 MB
Hyper-Threading Technology: Enabled
Memory: 64 GB

Graphics

GPU Chipset Model: AMD Radeon RX 590
GPU VRAM (Total): 8 GB

Debugging
Opon failure, the last line of D3Debug.txt is ALWAYS:

[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 2

tail of D3Debug.txt

2020.10.02 23:20:08.917166442	>>* sSetPlayGameButtonText(): Setting PlayGameButton text to 'Start Game'
2020.10.02 23:20:08.917239816	>>* sRefreshButtons(): play game button updated.
2020.10.02 23:20:08.917320155	>>> Barbarian BnetParty::SetJoinPermissionPreviousToClose token=3 CLEAR new=OTHER(0) old=ASK_TO_JOIN(3) BnetParty::SetJoinPermission
2020.10.02 23:20:08.917368381	>>> Barbarian CreateGame::EnterGameBase::Complete code=0
2020.10.02 23:20:08.918094786	<<* UIBattlenet_Campaign_DisplayTooltip_PlayGameButton(): ePermission == '2'
2020.10.02 23:20:08.929751195	GameDisposeGames()
2020.10.02 23:20:08.929819124	ENDING GAME
2020.10.02 23:20:08.930476367	Disposing UI for World
2020.10.02 23:20:08.931659884	Client Disposed world.
2020.10.02 23:20:09.000255491	>>> Barbarian OnGameLeft
2020.10.02 23:20:09.036531895	Disposing UI root!
2020.10.02 23:20:09.191288655	STARTING NETWORK CLIENT GAME
2020.10.02 23:20:09.191393155	CGameGlobalsInit()
2020.10.02 23:20:09.191765555	CGameGlobals::Init()
2020.10.02 23:20:09.191889456	Disabling loading screen for 31, 0
2020.10.02 23:20:09.192112505	Enabling loading screen for 1, 1
2020.10.02 23:20:09.371634533	SNOPreload::InitializeForGame submit required SNOs in 179399us
2020.10.02 23:20:10.663248063	SNOPreload::InitializeForGame in 1471033us
2020.10.02 23:20:11.275942579	Setting depth texture, fmt = 32
2020.10.02 23:20:11.276751117	PostFXGfxInit() success
2020.10.02 23:20:11.276805568	SubObjectGfxInit() 1
2020.10.02 23:20:11.296154661	Connecting to 37.244.15.111:3724
2020.10.02 23:20:11.422830102	>>> Barbarian BnetParty::CloseStatusChange_SetPrivacyLevelCallback code=0 old=CLOSED(1) new=ASK_TO_JOIN(3) reason=CREATING_GAME(0)
2020.10.02 23:20:11.546648279	-----------------------------------------------------------------
2020.10.02 23:20:11.546743087	Server Version Information:
2020.10.02 23:20:11.547049303	-----------------------------------------------------------------
2020.10.02 23:20:11.547097192	Server BuildVersion: 2.6.10.70608
2020.10.02 23:20:11.547136172	Server SNOPackHash: 0x53803857 (client hash = 0x53803857)
2020.10.02 23:20:11.547173342	Server ProtocolHash: 0x7249F49F (client hash = 0x7249F49F)
2020.10.02 23:20:11.547210421	-----------------------------------------------------------------
2020.10.02 23:20:12.923776762	>>> Barbarian GamesListener::_OnGameChannelJoined channelId=type: 1 host { label: 3012492850 epoch: 1601706012 } id: 380
2020.10.02 23:20:13.302794705	>>> Barbarian OnGamePlayerJoined gameAccount={ 318236917,D3,98 }
2020.10.02 23:20:13.646470898	Initializing client world X1_Westmarch_Hub...
2020.10.02 23:20:14.029840761	>>> Barbarian BnetParty::Games_GameSessionNowInProgressEvent::SetMemberAttribute_GameId game_id { mmGuid: 12435022261221934203 gsGuid: 6185654204273529730 gameId: 67799 }
2020.10.02 23:20:16.374923098	[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 2

GhostDog-2160484 · October 3, 2020, 8:23am

Maybe Blizzard don’t give a damn about it I don’t see any response from them… Very disapointing… Again!

LordHenix-1966 · October 3, 2020, 8:35am

@GhostDog yeah I agree shows how much blizzard cares about it’s players not a single update. or anything unbelievable.

sVr-21743 · October 3, 2020, 11:28am

I had the exact same issue all the time. Game crashed when opening a game. I tried everything. Changing settings, Scan & Repair, Clear Cache, reinstalling PTR, recopying character, 32/64-Bit, No-Sound, etc. Nothing worked.

What actually fixed: Was deleting one character (it was a character from S21 import).

GhostDog-2160484 · October 3, 2020, 12:32pm

I confirm that deleting the import character fixes the freeze problem. Still disapointing that we have to figure ourselves…
Nah… Only for about 10 minutes, then the same problem

Xarra-1448 · October 3, 2020, 1:34pm

When PTR started, I was able to get to the character screen. I made a new dh. Then, selected the Adventure Mode. Clicked “Start Game”…and well, that’s when it all happened. Not only did I get code 316610 (You or one of your party members do not have access to this content), but when I backed out, and tried again, I got code 395017 (Account transfer not available at this time).

Well, I was finally able to get back to the Start Game screen. It looked like it was going to start, but nope. Froze up solid. I have been able to get into the game ONCE. Since then, nothing. I get stuck on the load-up splash screen, and the whole thing freezes up. Initially, I thought it might be a localized issue. It is not. D3 main runs fine (both seasons and non-seasons). PTR freezes up completely.

Meshuggah-2135 · October 3, 2020, 1:48pm

That fact that the main game also has acted up for me since the Windows 2004 update just adds another layer of complexity to these issues. I need to replace a dll file on every game launch to get a stable performance. Otherwise I get bad frame rates and occasional mega-stutters that last 10 seconds.

Kardszy-2830 · October 3, 2020, 3:19pm

Can’t load into a game on Diablo 3 PTR (live servers work fine).
After character select when I click to Start Game, after a few seconds the load screen freezes.
System requirements are met,
I have closed every other programme,
ran “scan and repair” at launcher
updated game and drivers,
checked firewall,
have followed troubleshooting and set DisplayModeRefreshRate “59”
from 60 at d3prefs (and d3prefsPTR)

KillerB-1716 · October 3, 2020, 10:31pm

OH. WTF !!! really !!1

Seven-13411 · October 4, 2020, 12:30am

Still waiting on a fix for Mac.

JayBee-2100 · October 4, 2020, 2:38am

Sama problem - cant start Game. Copy OK, but freeze at loading. Non PTF works fine. Not change PC for years.
WIN7,
3GB usable;
4 Intel core at 3.2GHz;
GeForce GT240 - driver up tp date

GhostDog-2160484 · October 4, 2020, 10:24am

And Blizzard ignores us

ClaudiuDany-2113 · October 4, 2020, 11:21am

The problems persist. I managed to get into the game and play but my screen froze when I teleported to another ACT. After restarting the computer I could not start the game.
Are we still playing this season? 4 days have passed and the problem has not been solved. What happens?

Mortac-1830 · October 4, 2020, 12:27pm

Same issue. It just loads indefinitely. Playing from Europe on an updated Windows 10 Pro.

Core i7 7700k, Nvidia Geforce GTX 1070. My video card drivers aren’t updated (I’m on 436.30). But the PTR worked fine two days ago.

It won’t let me alt+tab either since it forces me back into the load screen. Only way to get out is to ctrl+alt+del. When i alt+tab many times I usually get an error message saying “Diablo III was unable to initialize D3D. Click OK to retry.” Clicking OK brings me back to the load screen.

Kardszy-2830 · October 4, 2020, 1:57pm

I run PTR in windowed mode, dosen’t help with the problem but at least can close it when freezes , without restarting PC ( i7-8700, 16GB Ram, Nvidia GeForce RTX 1080, Windows10)

homerjnick-2794 · October 4, 2020, 3:20pm

According to some streamers deleting a character seems to help.

Yadeehoo-2494 · October 4, 2020, 5:58pm

It didn’t work for me unfortunately.
What worries me is that some of us won’t be able to play the game at all on the next season if they don’t find what the issue is.
I’m going to play the heck out of the current season while I still can play the game at all.

Mortac-1830 · October 4, 2020, 6:31pm

This actually fixed it for me. I tried creating a game like 10 times before by switching characters and changing to campaign mode etc. but nothing helped. I then tried deleting a character and, voila, I could start a game again after that.

LordHenix-1966 · October 4, 2020, 10:16pm

Yeah I tried what you guys suggested like delete a character but still…the same thing happens I can go all the way to the character selection screen but when I join or create a game it freezes on the loading screen and the only way to get out is force quit (Ctrl+Alt+Delete)