I’ve been seeing this suggestion repeated several times. I’ve deleted 4 characters so far and it hasn’t helped one bit.
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Well according to Diablo 3 it’s going to do a scheduled maintenance on Tuesday October 6th 7:00 AM PDT and it is expected to be up by 8:00 AM PDT. So I am hoping that blizzard finally gets a fix for MAC and PC users having this trouble. Blizzard why even expect us to test the game if the game is broken and we can’t even get a game going lol
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I don’t think PTR server is part of standard maintenance. PTR server should be under the control of developer. Though I believe there will be a patch for phase 2.
Test is to find out issues. Time is required to fix issues.
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Deleting characters doesn’t work for me either.
Same here. I can enter the PTR, access my Hero List and when I try to create a game it freezes and nothing can be done.
Please get this debugged
I also have Windows 10
24 hrs later…
I also tried the deleting characters suggestion but it didn’t work for me.
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No update from any blues or greens really!! ugghh
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Was really looking forward to try this PTR, no update on this still…?
Yeah nothing from Blizzard or any mods if this continues to the season PTR I’ll be doubtful we’ll even get to test anymore. Seems to me that Blizzard seems not to even care anymore only cares about live.
what are the chances we have the same issue when season starts for real… ? we’ll have to wait a week again before they fix this ?
The new patch didn’t fix the issue. Still stuck at the loading screen :’(
Came here to ask again, too. Even after the patch, can’t get into a game. THE SILENCE IS DEAFENING.
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Yeah, why can’t we have a word on whats going on with this!? 6 days and counting, seems like one heck of a problem to fix
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Lock up at entering game, though I have gotten in a few times - so it’s not a 100% fail. I tried a PC in the house - no problems.
Mac Mini 8,1
Processor Name:|Intel Core i7
Processor Speed:|3.2 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core):|256 KB
L3 Cache: 12 MB
Hyper-Threading Technology: Enabled
Memory: 32 GB
Some notable bits from debug:
[Telemetry] (HTTP): You set ‘maxConnections’ of HttpRequestHandler to 1. More concurrency is recommended, especially when you want to use the flow control, it is better to set maxConnections at least two.
| 2020.10.07 10:55:37.256765915 | Server Version Information: |
|---|---|
| 2020.10.07 10:55:37.256907493 | ----------------------------------------------------------------- |
| 2020.10.07 10:55:37.256942546 | Server BuildVersion: 2.6.10.70608 |
| 2020.10.07 10:55:37.256976442 | Server SNOPackHash: 0x53803857 (client hash = 0x53803857) |
| 2020.10.07 10:55:37.257009452 | Server ProtocolHash: 0x7249F49F (client hash = 0x7249F49F) |
| 2020.10.07 10:55:37.257042174 | ----------------------------------------------------------------- |
|2020.10.07 10:55:42.222278145|[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 1|
|2020.10.07 10:55:47.286707249|[Telemetry] (TELE): Requested sending batch messages by multi-part http POST messages count 1|
Is it possible you guys have a broken host in the server farm that the Mac client is hitting more often than the PC one? Or is there perhaps some sort of mismatch between the telemetry data the Mac is sending and what the server is wanting/returning?
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It’s the morning of the 8th of October, here in Europe, and no new patch is available to download yet. I fear though it won’t change things… Let’s hope I’m wrong.
Estimation is 12a.m. PDT, so… About 8-9 hours from now.
That’s because the PTR server is in the Pacific time zone, and Blizzard usually update it in the afternoon. As it’s currently 02:46 PDT, I wouldn’t expect the PTR to be updated for at least another 12 hours. Example times…
PDT = Pacific Daylight Time (UTC-7)
BST = British Summer Time (UTC+1)
CEST = Central European Summer Time (UTC+2)
AEST = Australian East Standard Time (UTC+10)
| PDT | BST | CEST | AEST |
|---|---|---|---|
| 13:00 Thursday | 21:00 Thursday | 22:00 Thursday | 06:00 Friday |
| 14:00 Thursday | 22:00 Thursday | 23:00 Thursday | 07:00 Friday |
| 15:00 Thursday | 23:00 Thursday | 00:00 Friday | 08:00 Friday |
| 16:00 Thursday | 00:00 Friday | 01:00 Friday | 09:00 Friday |
| 17:00 Thursday | 01:00 Friday | 02:00 Friday | 10:00 Friday |
| 18:00 Thursday | 02:00 Friday | 03:00 Friday | 11:00 Friday |
macOS and PC 32-bit client crash/login issue is being looked at now. I’ll keep you all in the loop! Working towards getting this addressed by PTR phase 2 launches.
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the one thing I didnt notice is haveing a 32bit client, so I changed to 64bit at ptr and could finally login/ make a game
Thank you Rich!!! Strong boys get it done!!
PTR is live - Ill keep my eyes on this thread if anything continues to happen. Thanks again for being vocal about this as early as the OP did.
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