Cannot login - Screen freezes on loading screen

PTR Bug Report
1

The game freeze when I try to join a game, I get stuck at the loading screen.

5 Likes
2

I am having the same issue. East server, Mac.

3

Same issue on PC…

2 Likes
4

+1 Mojave OSX, regular diablo works but PTR does not

2 Likes
5

Can confirm OP issue. Performing a Scan and Repair, or an Uninstall / Reinstall of the PTR client does not resolve issue.

MacOS 10.13.6
3.2 GHz Intel Core i3
16 GB 1333 MHz DDR3
ATI Radeon HD 5670 512 MB

1 Like
6

Blizzard, please help!

7

I am in the same situation here guys when loading the live game it works fine but when loading a game in the PTR just gets stuck on the loading screen. So I tried to restart my mac/Scan and Repair the battle net game client/Uninstall and Reinstall the PTR Client all doesn’t resolve the issue.

MacOS 10.15.7
1.6 GHz Dual-Core Intel Core i5
8 GB 2133 MHz LPDDR3
Intel UHD Graphics 617 1536 MB

8

Hangs on loading with macOS Catalina… :rage:

“MacOS Client Update: At the moment, PTR 2.6.10 currently does not support MacOS client users. We are looking into this issue and will provide updates to you as they come in. We appreciate your patience and apologize for the inconvenience.”

9

same

Hardware Overview:

Model Name: MacBook Pro
Model Identifier: MacBookPro15,1
Processor Name: 6-Core Intel Core i7
Processor Speed: 2.6 GHz
Number of Processors: 1
Total Number of Cores: 6
L2 Cache (per Core): 256 KB
L3 Cache: 9 MB
Hyper-Threading Technology: Enabled
Memory: 32 GB

System Software Overview:

System Version: macOS 10.15.6

10

Same issue here.
16” MBP
Latest OS and patch.

Game starts, when joining or starting a game it freezes.

11

Exact situation for me, regular D3 works, I’m on Mac Mojave

12

From the stickied post…

MacOS Client Update : At the moment, PTR 2.6.10 currently does not support MacOS client users. We are looking into this issue and will provide updates to you as they come in. We appreciate your patience and apologize for the inconvenience.

2 Likes
13

Same issue Win 10 Pro
Can login and select hero, but can’t load a game. Just freezes on loading screen.
Windows 10 Pro x64
10.0.19041 Build 19041
Intel i7-6700K CPU
GeForce GTX 1080 - Driver 456.55 9/28/2020

3 Likes
14

Yeah this just sucks while all of my friends and clan mates are playing ptr and testing I can’t even start a game in ptr to test without the game freezing in the loading screen. C’mon blizzard get your **** together!

15

Well at least I know the MacOS 11 beta 9 works as well as anyone else’s scenario. Great QA before a PTR, eh! :laughing:

16

game started to get buggy and giving an error “your request timed out” or something and then logged me out and can’t log back in.
need to get some blues in here.

17

Windows 10 Pro, the same issue.

18

The Crash / Freeze issue that people are experiencing perhaps has something to do with the DDOS attack on the Blizzard Servers?

Or did no-one notice the Maintenance Alert message on the launcher app login screen that specifies this?

19

I have the same issue.
I’m on a Mac and reg game runs fine.
PTR gets stuck at loading screen

20

Yeah at this point I just wanted to help them fix things in PTR but since MacOS users like us are having trouble day 1 of PTR oh well guess I’ll be playing regular game for a while until they fix it. I just hope they get it fix by next week when actual PTR Season begins otherwise

Blizzard how can your players give feedback on the PTR if we can’t even get on the game and stuck on an infinite loading screen of death?

2 Likes