Missing Characters / Unable to Create Games - September 26, 2021

I tried everthing and nothing has restored my previous char… I cannot believe it, I still have the OG game I may as well have just played that… this never happened to me when playing the OG version.

That’s what happens when profit driven bureaucrats take over a company of people who were actually passionate about their work and put time tables and tight labor management in place. They are willing to write off those who have issues because they’ve done the math and determine that it’s still much more profitable to release something that is broken and deal with the blowback as opposed to taking their time and doing things right.

Same, got to Lut Gholen. Logged out. Logged back in, Druid is gone.

I cannot restore the character, even tried changing regions and back again. Nothing

lvl 60 sorc - vanished
WTF

I was playing and got disconnected. When I logged back in after being disconnected all of my characters were gone.

Characters are back, however now I cant play because they are already in a game :frowning:

All online characters are disappear. Only offline chars left.

Battletag: LanceBear#1608
Character:
Server : Americas
Platform PC Windows 10

… I’ve lost all of my progress and my two friends too. My items, levels of the last 3 hours.

same… i just lost a vamp magi armor… i needed it so bad. this method of server maint sucks. Every time i lose progress

My level 56 paladin was deleted when the update started. Will he come back after the scheduled maintenance or am I screwed?

I had Paladine nightmare act one
and soccerress nomal act one in progress only to find out all of them were gone !!

They are missing from character selection and it looks like they are all deleted for some reason.

I was playing on my Xbox Series X about 1230PM EST today and found my first unique. Gorefoots, never ID’ed them cus I had to leave, just looted them and left. It’s now 10:07 PM, just linked my Switch to my battlenet account and it was successful…except my boots and the other unidentified rares in my inventory are gone?

Is there some cross progression glitch going on?

Similar issue here. Did save and exit on Series X, logged onto PC, several items including horadric cube and base of staff were missing. Logged back into Series X and they were gone there, too. Only a minor inconvenience at this point but I’d like them to fix it (or figure out how to avoid it) before anything serious vanishes.

It’s sounding like they did a couple rollback restarts.

Good news now I can connect enough to to see my characters, bad news, “This character is already in a game on the server” -SIGH-

1 Like

I had a lvl 61 sorc last night - logged off and went to work.
I logged in today and my character was gone…no char to choose.

Will this get fixed? And inb4 people saying i deleted it by accident, i didnt.

6 Likes

Same goes here both characters are gone.
I get the error when trying to create a new character

An issue occurred while communicating with the
Game servers. Please check that you are connected to
the internet and try again.
1 Like

But I don’t want to wait thirty minutes to be able to play this game… I NEED TO FARM… That SOJ is calling my name… I need to covet power, Succumb to greed, and bathe in the blood of demons!

I had the same thing following a DC. Its been 2 days still no sign of him.

mid game crash war travs on ground all characters gone and now not getting travs… great