How do I get a refund for D2R

General Discussion
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Title.

This company is a joke.

20 year old game and you guys literally can’t even handle battle.net

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Support > Contact Support > D2R > Categorize Issue > Payments > Refund

Direct link to ticket path Contact Support - Blizzard Support

If you are eligible for one that should grant it. Refunds are subject policies such as use of a product so if you got the bundle and used D3 that would impact the refund eligibility.

Funds are normally returned to accounts based on the policy of your bank. Typically 5-7 days. If you got it with Bnet balance the refund would be returned to your balance.

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just delete you game get off the forms

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Single player doesn’t even work. I would like a refund as well.

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Haha, this part is laughable. Sure I’ve played the game for a few hours last night, but the servers rolled back all my progress. So I was almost done with Act II and now my character is level 5 again… What a joke.

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Thats cute, some fan boy thinks that this MULTIBILLION dollar company who fails at delivering a “remaster” of a 20 year old game, actually delivered.

Maybe if this game had micro transactions it would have launched better?

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This is the catch “eligible”, you’ve launched the game now no refunds allowed.

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Blizzard doesn’t have a refund policy. They consider all sales are final once the purchase is made or when the game has launched. Launching the game and playing it for a while may make someone not eligible for a refund.

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While true, they do make exceptions and have an automated refund tool that grants it if you qualify. That is what I have been linking today. Anyone who qualifies for a refund would be automatically granted it.

Usually to qualify it has to be something like:

  • Pre-order of a game that is not released
  • No content is used from the game or bundle
  • Game has not been played to any appreciable amount - indicating it does not work.
  • Accidental wrong click on purchase site - asking for a refund fast is required for this. Obviously also unplayed.

Now there are other circumstances where the auto refund denies it, but a GM can over ride that.

This article here gives a bit of insight into the refund process when talking about how and when funds are returned when one is granted.

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If you have played more than 10 hours, a refund will not happen.

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It’s possible to get a refund, keep trying and reopening tickets. Share posts on socials about how bad the servers are and the nonstop crashes.

If you still can’t get a refund, issue a chargeback. This game is an absolute disgrace and months to years away from being ready for release.

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The GM told me that I enjoyed the game before they locked out the players with a 1-2 hour queue, and that is enough by their standards for me to have gotten my money spent out of the game.

Pathetic.

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This is good advice. I got an immediate credit when I showed them the “customer service” (more like customer disservice) conversations.

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This is the route that I am guessing most people would need to go this far into the game being out. As a note to others browsing:

  • The chargeback will lock your BNet account from future purchases
  • Nintendo Switch, from other posts, is giving eShop credit/refund if you bought through that

Although I am not interested in a refund I do thin Blizzard needs to offer a refund period due to the issues that are especially prevalent in the morning (US timezones).

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On softcore You cant play becaose peoples boting on 8 account and economy are destroyed, on hc yesterday I got dc by my net and my champ died when I was offline, I read forum and many players have same Is bug after dc You are in game 30s lol. They didnt fix it and no inform If I got dc my champ died. I want refund for game will post all time on socials media till they refund me cash