3h gone and they are checking it now…
Would you be able to provide an approximate range of time to resolve the issue? i.e., 30minutes vs. 2 days.
We would like to know if we should refund the game and go on about our day or keep waiting at the computer.
9 Likes
does anyone have a link to claim refund?
1 Like
My wife has a CPU with AVX support and right now she is playing next to me. My CPU (i-7 920) does not support AVX and I’m just stucked on Battle.net Launcher, without the ability to just go into the game.
6 Likes
basically from the evidence, if you dont have AVX just get the refund.
2 Likes
I have i5-4460 and have AVX, but game still crashes after 2nd cinematic 
This is good news. Hopefully a fix is going to be worked on soon!
Ubisoft took 2 months after release to remove avx requirements in one of their AAA games
3 Likes
And the streamers are on again …
Took a crash dump of D2R.exe and opened with WinDbg.
Anyone know what this means? Is this AVX?
ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.
Pasting full WinDbg output below:
Microsoft (R) Windows Debugger Version 10.0.22415.1003 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\xxxxxx\AppData\Local\CrashDumps\D2R.exe.2756.dmp]
User Mini Dump File with Full Memory: Only application data is available
Symbol search path is: srv*
Executable search path is:
Windows 10 Version 19042 MP (2 procs) Free x64
Product: WinNt, suite: SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Thu Sep 23 13:16:59.000 2021 (UTC - 4:00)
System Uptime: 0 days 0:58:51.559
Process Uptime: 0 days 0:00:05.000
........................................
This dump file has an exception of interest stored in it.
The stored exception information can be accessed via .ecxr.
(ac4.1ea0): Illegal instruction - code c000001d (first/second chance not available)
For analysis of this file, run !analyze -v
ntdll!NtWaitForMultipleObjects+0x14:
00007ffe`33f6d8c4 c3 ret
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 1155
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 7183
Key : Analysis.Init.CPU.mSec
Value: 530
Key : Analysis.Init.Elapsed.mSec
Value: 25968
Key : Analysis.Memory.CommitPeak.Mb
Value: 69
Key : Timeline.OS.Boot.DeltaSec
Value: 3531
Key : Timeline.Process.Start.DeltaSec
Value: 5
Key : WER.OS.Branch
Value: vb_release
Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z
Key : WER.OS.Version
Value: 10.0.19041.1
Key : WER.Process.Version
Value: 1.0.395.0
NTGLOBALFLAG: 0
PROCESS_BAM_CURRENT_THROTTLED: 0
PROCESS_BAM_PREVIOUS_THROTTLED: 0
APPLICATION_VERIFIER_FLAGS: 0
CONTEXT: (.ecxr)
rax=00007ff616041c70 rbx=00007ff617912148 rcx=00000000ffffffff
rdx=00007ff6179091a0 rsi=00000000000007fc rdi=000000000000096e
rip=00007ff616d02fc0 rsp=0000000682dff948 rbp=0000000000000000
r8=0000000000000029 r9=0000013eb512a208 r10=0000521b21ba99d7
r11=0000000682dff970 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
D2R+0xe02fc0:
00007ff6`16d02fc0 c5fa1005a81add00 vmovss xmm0,dword ptr [D2R!NVSDK_NGX_D3D12_Shutdown1+0x263930 (00007ff6`17ad4a70)] ds:00007ff6`17ad4a70=40490fdb
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff616d02fc0 (D2R+0x0000000000e02fc0)
ExceptionCode: c000001d (Illegal instruction)
ExceptionFlags: 00000000
NumberParameters: 0
PROCESS_NAME: D2R.exe
ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION} Illegal Instruction An attempt was made to execute an illegal instruction.
EXCEPTION_CODE_STR: c000001d
STACK_TEXT:
00000006`82dff948 00007ff6`16041c79 : 3f800000`3f800000 00000000`3f800000 00007ff6`1797d2a0 0000521d`00000005 : D2R+0xe02fc0
00000006`82dff950 00007ff6`178c969b : 00007ff6`17912130 00000000`00000000 00000000`000007d7 00000000`0000096e : D2R+0x141c79
00000006`82dff980 00007ff6`178a63dc : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : D2R!NVSDK_NGX_D3D12_Shutdown1+0x5855b
00000006`82dff9b0 00007ffe`33587034 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : D2R!NVSDK_NGX_D3D12_Shutdown1+0x3529c
00000006`82dff9f0 00007ffe`33f22651 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000006`82dffa20 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21
FAILED_INSTRUCTION_ADDRESS:
D2R+e02fc0
00007ff6`16d02fc0 c5fa1005a81add00 vmovss xmm0,dword ptr [D2R!NVSDK_NGX_D3D12_Shutdown1+0x263930 (00007ff6`17ad4a70)]
SYMBOL_NAME: D2R+e02fc0
MODULE_NAME: D2R
IMAGE_NAME: D2R.exe
STACK_COMMAND: ~0s ; .ecxr ; kb
FAILURE_BUCKET_ID: ILLEGAL_INSTRUCTION_c000001d_D2R.exe!Unknown
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 1.0.395.0
FAILURE_ID_HASH: {06aafd48-84c1-5ce0-6f22-7cf7a5a3a217}
Followup: MachineOwner
---------
0:000> .exr -1
ExceptionAddress: 00007ff616d02fc0 (D2R+0x0000000000e02fc0)
ExceptionCode: c000001d (Illegal instruction)
ExceptionFlags: 00000000
NumberParameters: 0
This thread isn’t about game crashes. You have a different issue.
We’re not even able to open the game at all.
3 Likes
A simple Yes or no to whether or not AVX is now a requirement is all thats needed for me to get a refund and never buy a blizzard product again. Frankly, D2R was my final hope for this company.
3 Likes
I have AVX, but game still crashes
1 Like
i dont know what avx or any of this stuff is, but im not buying a new computer, id just like a link to get a refund if nybody has got one. cant find on the FAQ thing
Hey again all,
The reason we haven’t been communicating regarding the suspicion regarding AVX is that we aren’t sure that’s the cause just yet. Keep in mind that we’re just Customer Support - we don’t work on the engine itself so our insight into the inner workings is limited. However what I can say is that if this is the issue, it is not working as intended - AVX support was not supposed to be a requirement for the game, so if the engine is requiring it, that’s unexpected behavior.
Investigation continues. We’ll let you know when we hear more.
38 Likes
40 bucks is too much to waste and not to mention the 2 days off work
8 Likes
Same issue, i could play in the beta without any problems… but now (after pressing play) the game won’t start
6 Likes
Throwing my post out there as well letting the team know I have the same issue. Click play, playing now them back to a play button with zero activity showing the game is launching save for a loading icon for a few seconds.
1 Like
I have SSE4A support in my CPU, is there any chance that game will run in next days ?
This SSE4.1 is realy neccesary ?
Beta works just fine…
1 Like
Thanks Drakuloth! I was worried.
New Processor/mobo/ram would be way to expensive especially due to the chip shortage.
1 Like
I have the same problem. The button changes from “Play” → “Launching” → “Playing now” → back to “Play”
That early access / beta worked fine. My system meets all stated system requirements, but it does NOT have AVX instructions.
1 Like