Exaclty same thing to me
I downloaded this package I deleted the Battle.net.13434 folder and threw Battle.net.13401 but unfortunately the appcrash still pops up
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I submitted a ticket. Reply is that the problems is with Windows 7. Well, a lot of people here are on Windows 10 and I myself have problem on Windows 11 where I have Diablo3 installed. Apparently they are working on it. For those who have to reinstall upon re-opening Battlenet App for it to work again, that is good except in my case,and I’m sure many cannot even get it to work once the required DLL not found error comes up. I am going to update my ticket about it not working on Windows 11 too. Meanwhile they say to wait. Problem is this is like when I was playing WOW for years since Blizzard games ever got created. The next day I could not log in - message your video driver is not compatible. So, how many people have the same video driver among the million users? Not only that many on Windows 7 can’t even use an updated video card because of limitations. The push to get a brand new PC stinks of more than just video card. No warning - just an every day game experience sudden cut off. This was before Shadowlands was on offer for a preupgrade. I lost my remaining subscription time which Blizzard does not address either following the back and forth about incompatible hardware. This was in 2019 when I totally left WOW. D3 is the only game I updated to ROS and have a lifetime free to play status. Are they pushing subscription for D3 now. Does not the free to play subscription not going to be honored because they can change TOS? This seems to be another push for the new Diablo series but then the excuse it is Windows 7 does not wash. Looks to be the day for Blizzard to die is rapidly approaching with anything they do in tandem with anything Microsoft especially.
@Starnuria: Hi,
Have you tried installing the following patches :
- 32-bit Windows 7 :
https://www.microsoft.com/en-us/download/details.aspx?id=45588 - 64-bit Windows 7 :
https://www.microsoft.com/en-us/download/details.aspx?id=45633
Many reports that those solve the issue on Windows 7.
Good luck !
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Unreal89, thanks for your time sharing this solution. The folder swapping worked for me. (downloaded the folder from the link you provided, deleted the old one and unzipped this under battle.net folder.)
After installing the patch i can play now,tnx
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what patch did you install?
I have windows 10 21H2 and reinstalling battle.net didn’t work.
I will provide a link to another, earlier folder “Battle.net.13365”. You can try that maybe.
https://www.mediafire.com/file/ei5bf2dmg4k4zw4/Battle.net.13365.zip/file
Otherwise…
Did you try to reinstall Battle Net again? You could try that along with removing all previous Battle Net data and cache. Or move those folders elsewhere temporarily and install again, to see if maaaybe that helps. Blizzard described it in those articles (basically the same thing in both).
Deleting Battle.net Files - Blizzard Support
Deleting the Battle.net Cache Folder - Blizzard Support
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thanks Unreal89, let me try with your patch.
I’ve tried reinstalling a few times by deleting the cache files etc. but no luck.
This link at Microsoft worked for my Window 7 Pro and was able to reload my WoW game and Battle Net… Thanks to a poster by the name of Saturas for the link www. microsoft. com/en-us/download/details.aspx?id=45633
Won’t allow me to paste the link so just copy and paste but first connect the whole link by closing the spaces in it. Its an update from Microsoft for windows 7.
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Thanks Unreal89, it worked! I’m able to run Battle.net.exe but still not Battle.net Launcher.exe with same DLL error to play Starcraft Broodwar.
However, now I have a message “The installed version of your graphics driver is old and will prevent Starcraft Remastered from running properly” which I have not seen before. I have an i7 computer, so my graphic card is decent.
Nordjevel, I had the same problem, that Email could not be delivered. It basically means that the file you want to send is too big in size. I don’t know, how big can it be, but…
My .zip file was 3,60 MB, because I had Battle Net on this PC for 5,5 years or so, I played few different Blizzard games so the file grew in size.
So to “fix” that, I just deleted Battle Net and Blizzard Entertainment folders in C:\ProgramData.
Reinstalled Battle Net. Opened it and generated .DLL error.
And then generated Logs file which now was only 112 KB 
and sent that to Customer Support.
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Thank you so much with this.
This work for me.
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I’m getting this issue on Windows 10. I’ve tried just about everything I can to resolve it yet I still can’t load battle net
I also tried a fresh install on both a PC that had previously had battle net installed and on a PC that has never had battle net installed. The former, running Windows 7, had the same missing DLL error. The second, running Windows 10, successfully installed battle net.
I then tried copying the battle.net folder from the successful install over to the first PC and it still failed. So it appears the issue is perhaps a registry issue or an issue with a file located elsewhere.
Either way, unless the problem is resolved soon I’ll have no choice but to cancel my WoW subs because I’m not going to pay for a service I’m not being provided.
Do you know when the problem will be removed? I’ve tried everything and then flop
Thx u, ur answer has helped me. It worked well on win7. Love u.
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Win 7 here. Tried complete removal/fresh install of the battle app, still getting the same dll missing error.
trying to apply the windows 7 patch, its giving me the ‘installer encounter error’ now.
now completely stuck
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Hi:
Make sure Windows Update is enabled (set to automatic).
if you are windows 10 user and have this problem,
[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\SystemCertificates\AuthRoot]
“DisableRootAutoUpdate”=dword:00000000
this will solve the problem
4 Likes
這麼多天了 暴雪你是不打算修復了嗎?做為一個老玩家.真是感到憤怒.