[Nov 27] HOTNet ISP - High Latency & Disconnecting from Battle.net

Desktop App Tech Support
16

Dudes from Israel. Plizz call to hotnet *6901 like me, if 10-20 ppl will call to them it will be change somethink.

Same problem here: https://eu.forums.blizzard.com/en/wow/t/disconnected-every-few-min/

1 Like
17

so here is what i did… the address i used was eu/actual/battle/net as i play on eu i took a guess that this will be the address.
i must say that during the week when i first posted i got dced every 10 min. and during the weekend i only had 2 dcs.
while watching the program i noticed that when the dc happend
the line for the end address 37.244.54.10 was where things got frozen… both the sent and the received columns stop and you can see the difference where the other address list 3150ish pings and that one has 3100… it froze for about a min and then the app managed to connect again.

pastebin*com/UPa9YGwH

this is a test directly to the game same thing happens only the end address freezes

pastebin*com/uFQVsSQaa

18

I see you have HOTNET too. PLZ PLZ PLZ call *6901 to hotnet, we need more call, only that we can fix this problem

19

i really dont think its hotnet’s fault

20

I too have the same problem and also in hotnet. I see that this seems to be a problem with hotnet and battlenet (WHICH NET IS STRONGER!?!? hehe) anyway i called them 3 days ago and they did not see any issue with my connection(as there wasnt really, i could surf the web and play other games). Hopefully if enough people call they may see that it is a widespread issue and will fix it as soon as possible.
With my cellular i was able to play for over 30 mins btw

21

to everyone who post here. plz follow the instructions left by the gm and add a pastebin of the program. like i said… the only address to freeze during the trial was the end address. so i really doubt its hotnets fault… the communication is leaving the country. its not on hotnets network that it fails. so unless i completely misunderstood what the program does the more poeple to share thier pastebin the better the gm can figure what the problem is. so plz do the test and share your pastebins

also leave the pastebin as a reply to the GM original post so he wont have to scan the whole thread.

22

HI. i just switch hotnet to bezeq and same problem…That mean some thing in ures server blizzard not fine… how many provider i need to change?

23

heres my winMTR to eu actual battle net

pastebin*com/H44uCdDJ

24

pastebin*com/H44uCdDJ

25

Thank you all for your reports! I’ve updated the title to clarify that we are mostly seeing reports for HOTNet ISP and get more traction on this thread! We’re getting this data gathered and hopefully have an update for you all soon :slight_smile:

@Bikod, you mentioned switching to Bezeq as well. We haven’t seen many reports of this provider, but we’ll track any trending reports. Would you be able to provide connection tests for both HOTNet and Bezeq to compare the connection routing for both connections?

If you are on the European region, please use eu.actual.battle.net

26

Im also on Hotnet, my results:

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.1.1 0 2331 2331 0 14 2649 0
10.31.64.1 0 2331 2331 7 26 2708 10
No response from host 100 469 0 0 0 0 0
172.17.3.89 0 2331 2331 13 32 2708 18
172.17.3.70 81 555 107 0 39 1120 49
BB-H2-B32.236-HFA-HOT-100G.hotnet.net.il 92 503 43 15 21 58 58
10.255.200.1 94 496 34 0 78 107 105
ldn-b5-link.telia.net 1 2316 2312 65 86 2658 68
ldn-bb4-link.telia.net 2 2173 2132 0 92 2116 80
adm-bb4-link.telia.net 1 2327 2326 74 95 2662 80
adm-b2-link.telia.net 0 2330 2330 76 99 2659 78
blizzard-ic-348623-adm-b2.c.telia.net 0 2330 2330 70 95 2653 73
ae1-br01-eqam1.as57976.net 1 2314 2313 82 271 3959 219
et-0-0-31-pe02-eqam1.as57976.net 1 2299 2291 70 95 2653 94
137.221.66.47 1 2306 2300 70 92 2655 77
10.105.1.42 1 2306 2300 77 100 2657 86
37.244.54.10 1 2306 2300 70 92 2653 79
27

Any update on this issue

28

just wanted to update that i didnt have a single disconnect since yesterday morning. so someone must have done something. /cheers

29

i still have the problem and its getting worse and more consistent :confused:

1 Like
30

same here still same problem

31

Yeah it really is getting worst it seems, from disconnection of about 20 - 30 mins to 5 - 10 mins. Cant play like this

32

Same issues with

HotNet Israel ISP

I tried to open all Battle Net ports & COD MW ports - Nothing
Opened DMZ (All router ports) - Nothing
Formated my PC - Fresh install everything: Nothing.

I called HOTNet -

My WinMTR:
pastebin. com/PmbBMJLU

WinMTR statistics

Host Loss% Sent Recv Best Avrg Wrst Last
192.168.1.1 0 272 272 0 0 3 0
10.13.64.1 1 268 267 3 17 107 12
No response from host 100 54 0 0 0 0 0
172.18.9.218 1 265 263 6 20 111 11
172.17.3.113 1 264 262 7 22 75 26
172.17.3.70 75 68 17 0 21 56 16
BB-H2-B32.236-HFA-HOT-100G.hotnet.net.il 89 60 7 0 32 52 12
10.255.200.1 90 59 6 64 67 75 64
ldn-b5-link.telia.net 0 272 272 60 72 132 66
ldn-bb4-link.telia.net 0 272 272 64 83 144 72
adm-bb4-link.telia.net 1 264 262 63 76 163 67
adm-b2-link.telia.net 1 265 263 63 76 154 76
blizzard-ic-348623-adm-b2.c.telia.net 1 265 263 63 80 204 72
ae1-br01-eqam1.as57976.net 0 272 272 74 201 658 205
et-0-0-31-pe01-eqam1.as57976.net 0 270 270 65 83 168 74
137.221.66.41 1 266 265 63 78 155 107
10.105.1.34 0 270 270 63 78 145 70
37.244.54.10 1 262 260 62 77 169 70
33

Same issue here… cant even play a full game.

1 Like
34

This is how EU IP on WINMTR is looking when the servers are disconnected in-game:

WinMTR Statistics

WinMTR statistics

Host % Sent Recv Best Avrg Wrst Last
192.168.1.1 0 24 24 0 0 0 0
10.13.64.1 0 24 24 7 10 15 7
No response from host 100 4 0 0 0 0 0
172.18.9.218 0 24 24 10 13 19 12
172.17.3.113 0 24 24 9 12 18 12
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
10.255.200.1 80 5 1 0 62 62 62
ldn-b5-link.telia.net 0 24 24 61 64 71 62
ldn-bb4-link.telia.net 0 24 24 68 85 101 81
adm-bb4-link.telia.net 0 24 24 67 69 74 67
adm-b2-link.telia.net 0 24 24 67 70 75 69
blizzard-ic-348623-adm-b2.c.telia.net 0 24 24 67 72 97 69
ae1-br01-eqam1.as57976.net 0 24 24 93 197 291 245
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
No response from host 100 4 0 0 0 0 0
35

No new updates yet, but we are continuing to monitor this issue. Thank you for the connection tests! I’ve added the tests you’ve all provided to our tracking and hopefully help fast track this for our team to investigate.

From the tests provided thus far, it’s looking like there’s either a configuration issue or peering network issue with the connection to the European servers. We’ll continue to update as we have more concrete information! Thanks again, everyone!

1 Like