Call of Duty *NEW patch 4/22/2021* - Won't launch

Desktop App Bug Report
41

make a dump of the process and check that file with
Windbg preview on microsoft store

1 Like
42

Do they have any support team or anything. Mine is still messed up. Blizzards launcher is fricked

2 Likes
43

Is there a way we can email them? All mine says is “playing now” but nothing shows up on my screen. I disabled my AV just to check and nothing worked. I redownloaded the game and the launcher, nothing. Its like Blizzard chose certain people who aren’t allowed to play because the servers are so full… lmao

5 Likes
44

Probably won’t help. They really take their sweet time to fix anything with this game, and this doesn’t seem like a super widespread issue. I’ve tried everything I can find and still nothing.

45

What am I looking for in the dump?

1 Like
46

any dll or app that the dump make reference…

1 Like
47

Is this what you are talking about?

Information from resource tables:
    CompanyName:      SurfRight B.V.
    ProductName:      HitmanPro.Alert
    InternalName:     hmpalert.dll
    OriginalFilename: hmpalert_x64.dll
    ProductVersion:   3.8.1.496
    FileVersion:      3.8.1.496
    FileDescription:  HitmanPro.Alert 64-bit Support Library
    LegalCopyright:   © 2013-2020 SurfRight, A Sophos Company
    Comments:         Incorporates Threatstar Exploit Mitigation Platform (EMP)
1 Like
48

yes,you have sophos home?

1 Like
49

:frowning: this sucks. I finally finished all my exams also yesterday and I am like. “tomorrow Im gonna chill and play some warzone” hahaha, I cant even open the game anymore. This is so funny and sad at the same time. Its like, when ever there is a new update, something happens to the game, and I guess this time, it just fully ooofed…

2 Likes
50

Yes Sophos Premium…

1 Like
51

I just go to the help of the client app and choose help --> troubleshooting --> Local Exclusions… If I do it on the cloud for some reason dont work…

11 Likes
52

Yup that did it. Thanks again.

I was wondering if the Cloud was delaying the change.

And thanks for that option in the client. Didn’t know that was there.

1 Like
53

that part said is for things that dont work with advanced protection…

1 Like
55

Not working for me either. Black Ops runs tho. SAD!

1 Like
56

Glad it work…

1 Like
57

THIS IS THE FIX!!!
after breaking my head all day trying to launch, uninstalling and reinstalling, making sure every damn driver is updated, Sophos AV was the issue…

1 Like
58

do you know how to remove the local exclusion if I wanted to?

1 Like
59

This worked for me as well, thank you!

1 Like
60

nothing worked for me

1 Like
61

Have Comodo AV and tried disabling completely with still no luck

2 Likes