Battle app *whoops something broke* update/repair loop

So I was trying to play wow classic, game was stuck on loading the game on login screen ingame, and DCs every time. Go to retail, works fine. Use repair tool on WoW classic, get the whoops something broke error, then try to repair again, same thing. Go to retail and now it is stuck in this loop and cannot play ether or. Tried everything in the book from uninstalling everything literally, disabling security/protection, ran as admin etc.


Hey there!

This specific error and behavior with the Desktop App is typically caused by a conflicting third-party program such as an anti-virus, or a corrupted local or game files. Let’s try clearing the “Indicies” for the game, which should force the app to scan the game files and resume the update:

  1. Open the Blizzard desktop app.
  2. Select the game in the row of games at the top of the App.
  3. Click Options and select Show in Explorer.
  4. Open the game folder, then open the Data folder.
  5. Locate and delete the indices sub-folder.
  6. Return to the app and click Options > Scan and Repair.

If that doesn’t work, to rule out corrupted files on your computer, try re-installing the Desktop App with these steps:

  1. Uninstall the Blizzard App (skip Step 6 for now, we will re-install later).

  2. Next (before re-installing) let’s delete any, Blizzard, and/or Blizzard Entertainment folders in the Windows temporary file locations below. If you don’t see all 3 folders in each location, that is okay—just delete the folders you have):

    • Press Windows Key + R and type: %LOCALAPPDATA%. Delete any, Blizzard, and/or Blizzard Entertainment folders.
    • Repeat the process for %APPDATA%, %TEMP%, and %PROGRAMDATA%. Delete any, Blizzard, and/or Blizzard Entertainment folders.
  3. Finally, re-install the App.

I hope this does the trick! Let us know if you have questions going forward.

1 Like

Didn´t work for me. Still having the same issue…

After reinstalling Bnet app it was in the older version and still had the same error.


Did you submit a ticket? Did you get a reply or another fix? Please post if you do, I will do the same. Thx for your input!

No, didn´t submit a ticket.
Reinstalled the game and it´s fixed.

A post was split to a new topic: Tragic scan and repair loop

For me, reinstalling the game was the only thing that worked as well.

i had the same issue. i just scan and repair first. but it didn’t work. Then I installed and delete anything that is related to or blizzard in temp folders. For do so, I Pressed win + R and Enter each one of these below and i went to that folder and search for any sign of or blizzard or blizzard entertainment and delete them:


I reinstalled and the problem was solved.
Hopefully, it helps.


All i did was go to Call of duty Modern Warfare > Data > Indices

i deleted the indices folder and restarted and it worked! Thanks!


exactly . for me also this was the fix .
but didnt even bother restarting

worked for me too!
I deleted the indices folder and restarted and it worked! Thanks!

I think I figured out the solution. Or at least my problem seems to be coming from the Update Agent (32 bit). But it’s Warzone only that has a problem. if I uninstall it, it takes me a few tries of restarting my computer, fidgeting with opening and closing battlenet until it would luckily install. Then any time an update comes out, it can’t update.

Then one day I decided to just end the process for the Update agent and wala, it’ll update next time I hit the update button.

1 Like

I found the Data - Indices…deleted all files, still getting the dreaded

Oops, something is broken. Try restarting the app.Error Code : BLZBNTAGT00000960