Problemas de texturas al instalar el juego despues de mucho tiempo

Pasa que, después de un tiempo de haber desinstalado el juego (un año y medio aproximadamente) decidí volver a instalarlo en mi computadora, pero una vez instalado cuando lo abrí muchas imágenes (el icono de misión, retratos de heroe, cartas) aparecen totalmente negras o parcialmente completas (solo letras), antes el juego me funcionaba totalmente bien, nunca me había ocurrido algo asi, no se si es por algún parche, algun problema en la instalación del juego o algo relacionado con los componentes de mi computadora.
Realmente quiero volver a jugar HEARTHSTONE, pero de este modo es imposible, quería saber si hay forma de arreglar esto. :worried: :worried:
Aqui les dejo información sobre mi PC, no se si se deba a algo relacionado con eso porque, repito, ANTES ME ANDABA BIEN, SIN NINGÚN ERROR.

------------------
System Information
------------------
Time of this report: 3/31/2020, 13:59:29
       Machine name: OMAR-PC
   Operating System: Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr_escrow.200102-1707)
           Language: Spanish (Regional Setting: Spanish)
System Manufacturer: Hewlett-Packard
       System Model: 200-5240la
               BIOS: OS Date: 08/19/10 17:25:41 Ver: 08.00.15
          Processor: Pentium(R) Dual-Core  CPU      E5500  @ 2.80GHz (2 CPUs), ~2.8GHz
             Memory: 4096MB RAM
Available OS Memory: 4062MB RAM
          Page File: 3939MB used, 4180MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
---------------
          Card name: Intel(R) G45/G43 Express Chipset
       Manufacturer: Intel Corporation
          Chip type: Intel(R) 4 Series Express Chipset Family
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_2E22&SUBSYS_2AA2103C&REV_03
     Display Memory: 1695 MB
   Dedicated Memory: 64 MB
      Shared Memory: 1631 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Monitor PnP genérico
      Monitor Model: unknown
         Monitor Id: HWP4101
        Native Mode: 1920 x 1080(p) (60.018Hz)
        Output Type: Internal
        Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2202 (English)
     Driver Version: 8.15.10.2202
        DDI Version: 10
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 8/25/2010 19:36:02, 6547968 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B78E66-6D62-11CF-167B-A80AA3C2C535}
          Vendor ID: 0x8086
          Device ID: 0x2E22
          SubSys ID: 0x2AA2103C
        Revision ID: 0x0003
 Driver Strong Name: oem2.inf:Intel.Mfg.NTamd64:iEGL0:8.15.10.2202:pci\ven_8086&dev_2e22
     Rank Of Driver: 00E62001
        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C 
   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
       D3D9 Overlay: Supported
            DXVA-HD: Supported
       DDraw Status: Enabled
         D3D Status: Enabled
         AGP Status: Enabled

-------------
Sound Devices
-------------
            Description: Altavoces (Realtek High Definition Audio)
 Default Sound Playback: Yes
 Default Voice Playback: Yes
            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_103C2AA2&REV_1000
        Manufacturer ID: 1
             Product ID: 100
                   Type: WDM
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6104 (English)
      Driver Attributes: Final Retail
            WHQL Logo'd: Yes
          Date and Size: 5/5/2010 04:21:52, 2364576 bytes
            Other Files: 
        Driver Provider: Realtek Semiconductor Corp.
         HW Accel Level: Basic
              Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
 Static/Strm HW 3D Bufs: 0, 0
              HW Memory: 0
       Voice Management: No
 EAX(tm) 2.0 Listen/Src: No, No
   I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
            Description: Micrófono (Realtek High Definition Audio)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: RTKVHD64.sys
         Driver Version: 6.00.0001.6104 (English)
      Driver Attributes: Final Retail
          Date and Size: 5/5/2010 04:21:52, 2364576 bytes
              Cap Flags: 0x1
           Format Flags: 0xFFFFF

-------------------
DirectInput Devices
-------------------
      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Teclado
         Attached: 1
    Controller ID: n/a
Vendor/Product ID: n/a
        FF Driver: n/a

      Device Name: Transceptor de infrarrojos eHome de Microsoft
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
        FF Driver: n/a

      Device Name: Transceptor de infrarrojos eHome de Microsoft
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
        FF Driver: n/a

      Device Name: Transceptor de infrarrojos eHome de Microsoft
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
        FF Driver: n/a

      Device Name: Transceptor de infrarrojos eHome de Microsoft
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x045E, 0x006D
        FF Driver: n/a

      Device Name: USB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1A2C, 0x0C21
        FF Driver: n/a

      Device Name: USB Keyboard
         Attached: 1
    Controller ID: 0x0
Vendor/Product ID: 0x1A2C, 0x0C21
        FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ Concentrador raíz USB
| Vendor/Product ID: 0x8086, 0x3A37
| Matching Device ID: usb\root_hub
| Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Teclas del Teclado de control remoto Microsoft eHome
| Matching Device ID: hid\irdevicev2&col05
| Service: kbdhid
| 
+ Teclado Microsoft eHome MCIR
| Matching Device ID: hid\irdevicev2&col06
| Service: kbdhid
| 
+ Teclado Microsoft eHome MCIR 109
| Matching Device ID: hid\irdevicev2&col07
| Service: kbdhid
| 
+ Dispositivo de teclado HID
| Vendor/Product ID: 0x1A2C, 0x0C21
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
| 
+ Controlador de teclado de Terminal Server
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| 
+ Mouse compatible con HID
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ Mouse compatible con HID
| Vendor/Product ID: 0x1A2C, 0x0C21
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ Mouse compatible con HID
| Vendor/Product ID: 0x2188, 0x0AE1
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
| 
+ Controlador de mouse de Terminal Server
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 11.7 GB
Total Space: 501.8 GB
File System: NTFS
      Model: WDC WD10EZEX-75M2NA0 ATA Device

      Drive: E:
 Free Space: 248.5 GB
Total Space: 452.0 GB
File System: NTFS
      Model: WDC WD10EZEX-75M2NA0 ATA Device

      Drive: F:
      Model: hp CDDVDW TS-L633N ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (Spanish), , 0 bytes

--------------
System Devices
--------------
     Name: Puerto raíz PCI Express 3 de la familia Intel(R) ICH10 - 3A44
Device ID: PCI\VEN_8086&DEV_3A44&SUBSYS_2AA2103C&REV_00\3&11583659&0&E2
   Driver: n/a

     Name: Controladora de host universal USB de la familia Intel(R) ICH10 - 3A37
Device ID: PCI\VEN_8086&DEV_3A37&SUBSYS_2AA2103C&REV_00\3&11583659&0&D0
   Driver: n/a

     Name: Intel(R) G45/G43 Express Chipset
Device ID: PCI\VEN_8086&DEV_2E22&SUBSYS_2AA2103C&REV_03\3&11583659&0&10
   Driver: n/a

     Name: Puerto raíz PCI Express 2 de la familia Intel(R) ICH10 - 3A42
Device ID: PCI\VEN_8086&DEV_3A42&SUBSYS_2AA2103C&REV_00\3&11583659&0&E1
   Driver: n/a

     Name: Controladora de host universal USB de la familia Intel(R) ICH10 - 3A36
Device ID: PCI\VEN_8086&DEV_3A36&SUBSYS_2AA2103C&REV_00\3&11583659&0&EA
   Driver: n/a

     Name: Controladora de procesador del chipset Intel(R) 4 Series a E/S - 2E20
Device ID: PCI\VEN_8086&DEV_2E20&SUBSYS_2AA2103C&REV_03\3&11583659&0&00
   Driver: n/a

     Name: AVerMedia A323 MiniCard Hybrid ATSC
Device ID: PCI\VEN_1033&DEV_0165&SUBSYS_650A1461&REV_0B\02004C000000000000
   Driver: n/a

     Name: Puerto raíz PCI Express 1 de la familia Intel(R) ICH10 - 3A40
Device ID: PCI\VEN_8086&DEV_3A40&SUBSYS_2AA2103C&REV_00\3&11583659&0&E0
   Driver: n/a

     Name: Controladora de host universal USB de la familia Intel(R) ICH10 - 3A35
Device ID: PCI\VEN_8086&DEV_3A35&SUBSYS_2AA2103C&REV_00\3&11583659&0&E9
   Driver: n/a

     Name: Puente PCI Intel(R) 82801 - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_2AA2103C&REV_90\3&11583659&0&F0
   Driver: n/a

     Name: Controladora de High Definition Audio
Device ID: PCI\VEN_8086&DEV_3A3E&SUBSYS_2AA2103C&REV_00\3&11583659&0&D8
   Driver: n/a

     Name: Controladora de host universal USB de la familia Intel(R) ICH10 - 3A34
Device ID: PCI\VEN_8086&DEV_3A34&SUBSYS_2AA2103C&REV_00\3&11583659&0&E8
   Driver: n/a

     Name: JMicron PCIe xD Host Controller
Device ID: PCI\VEN_197B&DEV_2384&SUBSYS_2AA2103C&REV_00\4&99024B5&0&04E3
   Driver: n/a

     Name: Controladora de host mejorado USB de la familia Intel(R) ICH10 - 3A3C
Device ID: PCI\VEN_8086&DEV_3A3C&SUBSYS_2AA2103C&REV_00\3&11583659&0&D7
   Driver: n/a

     Name: Controladora de SMBus de la familia Intel(R) ICH10 - 3A30
Device ID: PCI\VEN_8086&DEV_3A30&SUBSYS_2AA2103C&REV_00\3&11583659&0&FB
   Driver: n/a

     Name: JMicron PCIe MS Host Controller
Device ID: PCI\VEN_197B&DEV_2383&SUBSYS_2AA2103C&REV_00\4&99024B5&0&03E3
   Driver: n/a

     Name: Controladora de host mejorado USB de la familia Intel(R) ICH10 - 3A3A
Device ID: PCI\VEN_8086&DEV_3A3A&SUBSYS_2AA2103C&REV_00\3&11583659&0&EF
   Driver: n/a

     Name: Controladora ATA de serie AHCI 1.0 estándar
Device ID: PCI\VEN_8086&DEV_3A22&SUBSYS_2AA2103C&REV_00\3&11583659&0&FA
   Driver: n/a

     Name: JMicron PCIe SD/MMC Host Controller
Device ID: PCI\VEN_197B&DEV_2382&SUBSYS_2AA2103C&REV_00\4&99024B5&0&00E3
   Driver: n/a

     Name: Controladora de host universal USB de la familia Intel(R) ICH10 - 3A39
Device ID: PCI\VEN_8086&DEV_3A39&SUBSYS_2AA2103C&REV_00\3&11583659&0&D2
   Driver: n/a

     Name: Controladora de interfaz LPC Intel(R) ICH10 - 3A18
Device ID: PCI\VEN_8086&DEV_3A18&SUBSYS_2AA2103C&REV_00\3&11583659&0&F8
   Driver: n/a

     Name: JMicron PCIe SD Host Controller
Device ID: PCI\VEN_197B&DEV_2381&SUBSYS_2AA2103C&REV_00\4&99024B5&0&02E3
   Driver: n/a

     Name: Puerto raíz PCI Express 4 de la familia Intel(R) ICH10 - 3A46
Device ID: PCI\VEN_8086&DEV_3A46&SUBSYS_2AA2103C&REV_00\3&11583659&0&E3
   Driver: n/a

     Name: Controladora de host universal USB de la familia Intel(R) ICH10 - 3A38
Device ID: PCI\VEN_8086&DEV_3A38&SUBSYS_2AA2103C&REV_00\3&11583659&0&D1
   Driver: n/a

     Name: Intel(R) G45/G43 Express Chipset
Device ID: PCI\VEN_8086&DEV_2E23&SUBSYS_2AA2103C&REV_03\3&11583659&0&11
   Driver: n/a

     Name: 802.11n Wireless LAN Card
Device ID: PCI\VEN_1814&DEV_3090&SUBSYS_663211AD&REV_00\000002BC5F9D651C00
   Driver: n/a

------------------
DirectShow Filters
------------------

DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.19091
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.19091
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.19091
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7601.19091
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7601.19091
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.19091
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.19091
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7601.19091
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7601.19091
MPC - Video decoder,0x00400000,1,1,MPCVideoDec.ax,1.03.1249.0000
WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331
WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3528.0331
WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331
MPC - Matroska Source,0x00600000,0,0,MatroskaSplitter.ax,1.05.0002.3236
ffdshow raw video filter,0x00200000,2,1,ffdshow.ax,1.03.4534.0000
DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514
MPC - Mpeg Source (Gabest),0x00400000,0,0,MpegSplitter.ax,1.05.0002.3236
MPC - Matroska Splitter,0x00600000,1,1,MatroskaSplitter.ax,1.05.0002.3236
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.24537
LAV Splitter,0x00400001,1,1,LAVSplitter.ax,0.67.0000.0003
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.19091
Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.24537
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.24537
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037
RealVideo Decoder,0x00400000,1,1,RealMediaSplitter.ax,1.00.0001.0002
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.24537
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.24537
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.24537
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528
MPC - MP4 Source,0x00600000,0,0,MP4Splitter.ax,1.05.0002.3236
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
MPC - FLV Splitter (Gabest),0x00600000,1,1,FLVSplitter.ax,1.05.0002.3236
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.24537
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.24537
DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.24537
Haali Media Splitter,0x00400000,0,1,splitter.ax,1.13.0138.0014
Haali Media Splitter (AR),0x003fffff,1,1,splitter.ax,1.13.0138.0014
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.19091
MPC - MP4 Splitter,0x00600000,1,1,MP4Splitter.ax,1.05.0002.3236
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.24537
Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.24537
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528
Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.24499
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.24537
Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.24537
Haali Video Renderer,0x00200000,1,0,dxr.dll,
RealMedia Source,0x00600000,0,0,RealMediaSplitter.ax,1.00.0001.0002
File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.19091
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514
File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514
iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514
iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514
Haali Simple Media Splitter,0x00200000,0,1,splitter.ax,1.13.0138.0014
VSFilter,0x00200000,2,1,vsfilter.dll,1.07.0010.0021
RealAudio Decoder,0x00400000,1,1,RealMediaSplitter.ax,1.00.0001.0002
VSFilter (auto-loading version),0x00800002,2,1,vsfilter.dll,1.07.0010.0021
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.24499
Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.24499
Haali Matroska Muxer,0x00200000,1,0,splitter.ax,1.13.0138.0014
AC3Filter,0x00400000,1,1,ac3filter.ax,1.03.0001.0000
AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.24537
RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.19091
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528
DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514
ffdshow Audio Processor,0x00200000,1,1,ffdshow.ax,1.03.4534.0000
LAV Splitter Source,0x00400001,0,1,LAVSplitter.ax,0.67.0000.0003
SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.19091
Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.19091
MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514
Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514
MPC - FLV Source (Gabest),0x00600000,0,0,FLVSplitter.ax,1.05.0002.3236
StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528
Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514
Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.24499
AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.24537
AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.24537
MPC - MPEG4 Video Splitter,0x00600000,1,1,MP4Splitter.ax,1.05.0002.3236
Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.24537
MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.24537
Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.24537
File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.24537
ffdshow subtitles filter,0x00200000,2,1,ffdshow.ax,1.03.4534.0000
MPC - Mpeg Splitter (Gabest),0x00400000,1,1,MpegSplitter.ax,1.05.0002.3236
madVR,0x00200000,1,0,madVR.ax,0.89.0017.0000
Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7601.23285
RealMedia Splitter,0x00400000,1,1,RealMediaSplitter.ax,1.00.0001.0002
StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528
AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514
MPC - MPEG4 Video Source,0x00600000,0,0,MP4Splitter.ax,1.05.0002.3236
Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.24537
File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.24537
File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.24537
LAV Audio Decoder,0x00800003,1,1,LAVAudio.ax,0.67.0000.0003
LAV Video Decoder,0xff800000,1,1,LAVVideo.ax,0.67.0000.0003
Haali Video Sink,0x00200000,1,0,splitter.ax,1.13.0138.0014
Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514
Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.24499
BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669
MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.24537

WDM Streaming Tee/Splitter Devices:
Convertidor de derivador/consumidor a consumidor,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

WDM Streaming Encoder Devices:
AVerMedia Encoder,0x00200000,2,1,ksproxy.ax,6.01.7601.19091

Video Compressors:
WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091
WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091
MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091
DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514
ffdshow video encoder,0x00100000,1,1,ffdshow.ax,1.03.4534.0000
MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.24537
Códec Cinepak por Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514
ffdshow Video Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
FICV Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Códec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7601.17514
Códec Intel IYUV,0x00200000,1,1,qcap.dll,6.06.7601.17514
Lagarith Lossless Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514
Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514
x264vfw - H.264/MPEG-4 AVC codec,0x00200000,1,1,qcap.dll,6.06.7601.17514
Xvid MPEG-4 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:
WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091
WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091
IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.24537
PCM,0x00200000,1,1,quartz.dll,6.06.7601.24537
Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.24537
GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.24537
AC-3 ACM Extensible,0x00200000,1,1,quartz.dll,6.06.7601.24537
Ley A CCITT,0x00200000,1,1,quartz.dll,6.06.7601.24537
Ley u de CCITT,0x00200000,1,1,quartz.dll,6.06.7601.24537
AC-3 ACM Codec,0x00200000,1,1,quartz.dll,6.06.7601.24537
MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.24537

Audio Capture Sources:
Micrófono (Realtek High Definit,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:
PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.19135
PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135
PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.19135

Midi Renderers:
Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.24537
Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.24537

WDM Streaming Capture Devices:
Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.19091
AVerMedia Capture,0x00200000,2,6,ksproxy.ax,6.01.7601.19091
HP Webcam,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

WDM Streaming Rendering Devices:
Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

BDA Source Filters:
AVerMedia BDA ATSC Tuner,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

BDA Network Providers:
Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514
Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

WDM Streaming Multiplexer Devices:
AVerMedia Encoder,0x00200000,2,1,ksproxy.ax,6.01.7601.19091

Video Capture Sources:
AVerMedia Capture,0x00200000,2,6,ksproxy.ax,6.01.7601.19091
HP Webcam,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Multi-Instance Capable VBI Codecs:
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:
BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669
MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

WDM Streaming TV Tuners:
AVerMedia Tuner,0x00000000,0,0,,

WDM Streaming Crossbars:
AVerMedia Crossbar,0x00000000,0,0,,

WDM Streaming TV Audio:
AVerMedia TVAudio,0x00000000,0,0,,

BDA CP/CA Filters:
Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.19135
Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.19135
PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.19135
XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.19135

WDM Streaming Communication Transforms:
Convertidor de derivador/consumidor a consumidor,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

Audio Renderers:
Altavoces (Realtek High Definit,0x00200000,1,0,quartz.dll,6.06.7601.24537
Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.24537
Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.24537
DirectSound: Altavoces (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.24537

BDA Receiver Components:
AVerMedia BDA Capture,0x00200000,1,1,ksproxy.ax,6.01.7601.19091

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality) 
  Quality Flags: 2576
    Enabled:
    Force throttling
    Allow half deinterlace
    Allow scaling
    Decode Power Usage: 100
  Balanced Flags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 50
  PowerFlags: 1424
    Enabled:
    Force throttling
    Allow batching
    Force half deinterlace
    Force scaling
    Decode Power Usage: 0

Gracias por agregar los datos del ordenador! Revisando si veo que tienes una tarjeta de video que esta bajo los requisitos del juego. En este caso recomiendo intentar de correr en modo de Directx9 para ver si ayuda. Los pasos son:

  1. Arriba en la izquierda, clic en el icono de Blizzard en la aplicación de Blizzard.

  2. Selecciona configuración>configuración de juegos.

  3. Busca el juego y marca la opción de Argumentos adicionales de línea de comandos.

  4. Va a salir un espacio para comandos. Agrega este comando exactamente así: -force-d3d9

  5. Clic en listo e intenta de ejecutar el juego.

Si esto no funciona, entonces lo más probable es que no te podrá correr normalmente porque está demasiado bajo de los requisitos la tarjeta de video.

mmm… no funciono :worried: :sob:
Pero igualmente gracias por tomarte el tiempo para darme una solucion, ya encontrare otra forma de jugar Hearthstone :heart_eyes:.