Policies and procedures are in place for reasons. Having SFA’s spending time doing what community managers do takes away from their actual duties (moderation).
Feedback is often a one-way street - generally you’re not going to get a reply from CM’s or devs unless they’re seeking further clarification.
This isn’t one of those times. Posting here serves you no purpose at all. Being snarky and rude when people are telling you where you can go and be heard? That says a lot more about you than us.
you’ve completely missed the point, it’s actually crazy. You read the words and your brain just went “nope”.
At some level, there is bleed over between departments even if the official messaging is that there isn’t. Nobody manages a corporation like that.
And blizzard is a private company the forums are a perk of a active subscription forum acess can easily be removed freedom of speech doesnt apply in this situation.
I don’t have to nitpick apart every nuance of what you had to say. Your posting here is like a fart in the wind.
Nothing will come of it.
Now, posting where we’ve told you your voice can be heard and your suggestion registered? You now know where that is. Easy, peasy.
You have been given good - and accurate advice, Barrierpp.
I suggest you heed it.
This is primarily a player to player forum. Our regulars here spend a great deal of their own time to assist their fellow players. Please be mindful of that.
Policies - that belongs in General, or one of our other forums if it most closely aligns to the topic at hand. PVP in this case would also work.
I’m aware, but I will spreading my message wherever I can until resolution is found. If you could, please put my concerns in your monthly report that goes to your manager. Maybe they can contact someone from the wow team to address this.
So you honestly have no interest in getting this to be heard by the very people that can implement change, in a timely manner?
I don’t understand what is so hard about using the correct avenues to provide feedback or suggestions when provided the avenues to do so…
you assume I already haven’t utilized those channels? I really don’t think you’re understanding what’s going on in this thread. You should use your time in other threads.
As I said…
Can only go by what you tell us Barrierpp.
Anyone can post in any CS thread they wish.
You don’t even need an active account to post here. ANYONE can post.
/shrug
Something seems to have changed recently.
That people are getting banned for doing the quests in AV or for defending in AV suggests AV is broken. As for me: I’m happy I saw these before queuing an AV because if all we’re doing is rushing to the final zone it’s simply a dps fight. I would typically play on defense and it seems like I probably would have been banned for it.
The customer support forums are primarily a player to player forum? That seems unintuitive
It’s not the primary means to contact Blizzard Customer Service.
https://us.forums.blizzard.com/en/wow/t/welcome-to-the-customer-support-forum/218/6
It is primarily a forum where players can discuss with other players, such as myself, support issues, and ask for help on how to approach the support system, but does not bypass said systems.
Not really. Customer Support isn’t Customer Service. We help folks out here all the time, most of the time folks get things resolved before an SFA has a chance to look in. Most of the time it’s run-of-the-mill stuff, and what we cannot do, we get people pointed in the right direction. Just like with the OP. Their posting here gets them nowhere at all, so we tried to advise them where they should post.
It’s stuff like this when I, as a customer service person, tell the customer “Of course, I’ll be happy to bubble that up during our next meeting” and then completely forget about it…
Not in my job description to pass along suggestions.
The Forum Support Agents are not tasked with monthtly reports like you are suggesting. Relaying forum concerns is not what they do. Their job is to provide information on how to navigate the support system, explain policies, explain services. That is what this forum is for.
Community Managers are the ones that collect feedback and compile weekly reports. They do not come to the Support forums. Those folks are in the General forums, reddit, twitter, etc. They collect feedback across the board.
I understand that function now, but I still think the name may result non-frequent forum users to come in with misaligned expectations. If its a community help forum and not a customer support form. Its not that blizzard is supporting people here, but community members?
It’s something that comes up from time to time, hence the sticky.