I rarely make threads here, but I really can’t believe how bad your in-game support system, and I feel the need to rant. I’m stuck on a Covenant quest that glitched out, I’ve searched the forums and the only answer is “open a ticket”. I can’t proceed in any way. I’ve tried removing and re-obtaining the quest, everything.
Several screens through your in-game support system, and your page simply says “Go to Wowhead”, really? We pay monthly for that?
No, I want to open a ticket, obviously. Why do I have to navigate 3-4 more screens just to submit my ticket? Why do you want to dissuade people from contacting support so much?
Edit: Oh, I got aggro from a respawning mob while writing my ticket. So… it won’t let me click submit? Really? I had to stop what I was doing, kill the mobs, and restart the navigation process from scratch.
There was a time when you’d actually get contacted by a person willing to help you out. It is sad that their current solution is to direct you to a “Non-Blizzard” website.
The behemoth on the “Into the Flame” questline glitches out from dying / zoning out / getting stuck.
Mine got stuck in the wall on spawn, and would not despawn, even after I left the area. The usual answer is to abandon the quest, go back to the quest-giver, and restart it. Did that, won’t spawn. I even logged out, picked up the quest again, still unresolved.
I even left the zone, left the game entirely, and came back. Still nothing.
I shouldn’t have to tell them “yes I’m sure” 3 times to continue with my goddang ticket.
That’s not a valid answer. They designed the system to force you through a number of unnecessary screens even when you have an issue that necessitates a ticket. Even going as far as to tell you “go to a third-party website, lol”.
That’s not good business when I’m paying them each month.
On the contrary, coming out of game to a forum to request a quest be reset is not rational. In-game issues should be handled by an in-game team. Stop white-knighting for Blizzard.
A CS in-game team should be equipped to reset a quest issue, or escalate to those who can.
And really, with your condescending reply after that? Did I not just say that I’d already abandoned the quest and picked it up again? Or did you not read that before writing your snide reply?
Customer wants to report bug on a ticket.
Work-around is available.
Customer gets frustrated because support system tells them to find the workaround.
People bandwagon with the person that couldn’t look up the workaround.
The support system directed you to find the work-around on your first ask, instead of having you put in a ticket and wait 72 hours, only to tell you the same thing. And you folks got all bent out of shape over that.
I literally just told you a work-around was attempted and not available. If you’re resting your case, I sincerely hope you’re never in the field of law, because you’re not very good at it.
Bug reports are for reporting bugs, yes. When a paying customer is unable to progress and is now limited from an in-game activity, more immediate action is necessary.
When one quest doesn’t work prevents a player from progressing in one of the primary aspects of the game, it’s a serious issue and needs immediate resolution. You’re clearly not worth communicating with beyond this point, so have a great day.
