You may be right, in a moral sense, but we all agree the service is AS-IS.
We’re far off topic.
This thread is about the support system, which I have shown works just fine.
This is something you say right before you leave.
Y’all have a great day.
You literally haven’t shown anything beyond ignorance, but you do you.
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It is terrible by design. Like, I think they put so much passion and love in making sure the ticket system is frustrating as possible.
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My favorite part is when you put in a ticket, and they don’t even bother to read it or comprehend it or then don’t agree with you can close the ticket like they are slamming the door shut.
It is how things are these days. Bean counters don’t care about customers, they care about how fast you can do things and how cheap…all the while they are making bank.
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Did you just say I am pushing an urban legend? 
I guess I just imagined those GMs helping me out, setting my character in front of the PvP vendor that had the mount I needed, replaced my staff I accidentally DC’d, gave me a pet as a gift, talked me through issues via the old ingame GM chat system.
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If you meant that someone talked to you live to help you, that isn’t an urban legend. I spoke live on the phone to support people way back in the day, and it was in fairly recent times that I was contacted in game by a GM chat window to fix an issue.
I recall an issue where I had a character somewhere near Tarren Mills on the road and every time I got to a certain spot my character would lock up. I couldn’t hearth to fix it and I had a GM contact me and they moved my character away from the spot and did something to fix whatever was causing it. Sure, it would be lovely if we had more of that nowadays but it doesnt seem to be something that Blizzard is interested in doing anymore.
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Because Blizzard laid off a bunch of their support staff last year so now they try and cut down the amount of tickets they receive so the staff that’s left isn’t overworked and quits their job.
NO dude, we are the payors in this mix, not the payees. So, yeah their help system does blow and it is definitely designed to fire you off and be somebody else’s problem and it is frustrating.
And not to put too fine a point on it, but that’s not the only bug in this game - it’s buggy as hell - some quality work going on right here. But the player has to go hunting around for a workaround - and it’s their fault for not … what? For finding a work around a game bug - a game they pay for?
I’m sorry but you don’t seem to have your priorities straight.
And another thing - I remember when they actually talked to you and helped you out. Better times.
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It’s cheaper. If wowhead wants to do the support (for free) for WOW, then WOW is just smart enough to take advantage of it.
100%
Support used to be real, and prompt, when they had actual GMs handling actual problems. But like the rest of corporate America, they realized “Not only do we NOT CARE IN THE LEAST about solving our clients problems, but we’re needlessly paying people to solve them, affecting our bottom line”.
So “support” was replaced with computers under the guise of streamlining the system, but for the real purpose of firing living, breathing people.
To ensure that you get the message that they are in no way interested in helping you, and would really rather not be bothered by you at all in any way unless it is to open your wallet, they make the system as byzantine, confusing, or downright un-functional as possible.
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I agree.
I remember, years ago, playing EverQuest, and our Guild talking about the new Game being developed; World of Warcraft.
Our Guild Leader told us that nothing will ever compare to the amazing customer service Blizzard offered, and he couldn’t wait to play the new MMORPG because he’d always be treated as a valued customer.
in the beginning his words proved to be true, but it seems that things have come a long way since then. Now when I put in a ticket the GM seems to either make a lot of spelling and grammar mistakes, not understand my issue, and to tell me to (basically) like it or lump it. 
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I too remember those days, having come over from DAOC when this launched. I recall a GM resetting a mob for me on several occasions in vanilla, and teleporting me to Ironforge when I got stuck on another.
The idea the cow above presented about in-game customer support not having the tools is laughable.
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Yeah, and to be clear, I had some really good memories of interacting with GMs and I started back in 2010 - so right at peak subscription numbers - yet they handled / herded all of us cats quite well.
We’re just a number now.
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Whether you want to believe it or not, Breakbeat is correct. Also, Community, Esports and QA were let go, the layoffs did not affect CS. Please stop spreading misinformation just because you want to disparage Blizz.
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Actually, he’s kinda right. GMs can’t fix bugs. If you dropped the quest, that’s supposed to reset it. They may not be able to reset the entire questline and until it gets fixed, it’s possible that the workarounds are the only option. Just make sure you follow all steps in the workaround. I had the same issue and didn’t follow all the tips and kept messing it up myself until I read every workaround and followed all steps.
You can still put in a ticket, but don’t be surprised when the automated system catches it first, sees “quest,” and automatically responds with “go to Wowhead.” lol
You’ll have to reopen your ticket, so the process will take a few days.
I had some quirks and brain cramps during that quest (for some reason I had a mental block about picking the fetish back up from where I’d placed it) but didn’t encounter quite what you encountered.
If Breakbeat’s suggestion isn’t helping, I’d suggest the “log out for a 15 min break” strategy. Not sure if its really more than just a superstition, but it feels like it’s helped resolve some tricky respawn issues for me in the past. Alas, that’s all I’ve got to add.
(I tend to be one of those “would rather crawl over broken glass than contact support” sort of people)
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https://variety.com/2019/gaming/news/blizzard-hit-with-209-layoffs-as-part-of-activision-blizzard-restructuring-1203158334/
Weird. I see an awful lot of “game master” and “customer service” positions in there.
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Whether or not in-game service can assist is irrelevant to the boneheaded bovine’s “just use a workaround” idea of a “solution”, when numerous workaround attempts were listed in the original post. The stupidity of his responses was unnecessary.
I despise having to reach out via the support system as-is, but when I need to, it should be a valid, viable system. I understand I’m already stuck waiting for several days. The idea that one should have to come to a bug report forum and hopefully wait for a patch isn’t a valid strategy for a company as big as Blizzard.
The in-game staff used to have the tools. As I’d previously mentioned, they could spawn mobs, teleport players, or otherwise resolve the status of a quest. If the initial CS doesn’t have the power, there should be an escalation procedure to someone that can do so.
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Except it’s not. Please reread what I said and try to understand what it says this time. I’m not going to repeat it, just because you’re stuck on insulting someone.
Clearly you don’t want help and just want to rant.
Oh, I fully understood what you said, and I shall reiterate that you’re incorrect. The initial individual who replied insisted that I had not utilized workarounds, while ignoring the workarounds stated in the initial and following posts. No need to repeat yourself if you feel it’s a waste of your time.
The rest of my points stand in their entirety. A video game in-game service support team should have basic tools to assist with in-game issues such as spawn failures.
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