...you can't appeal Forum Actions if a mod deletes the topic?

That was essentially the response I got to my “Appeal” action to my silence yesterday.

So I lost my Trust Level 3 because some people over-reacted to one of my sillier ways to phrase my legitimate threads (as CMs can see in my post history [I have it hidden from others for other reasons, not because of post history], my posts are legitimate posts/critiques, but they are phrased in different ways than most), and flagged it as trolling (Hell, if you have access to the deleted thread, you can even check 6 posts down in the thread, where I point out what the thread was referencing), and a mod for some reason also didn’t see it as what it was, and deleted the thread and silenced me.

There’s no rules in the ToU (trust me, I read them many times, and am constantly the person who points them out to people in the forums) about HOW you must present your post. I am more than allowed to present my post in a sarcastic manner or a silly manner, as long as the point is a legitimate point. My thread that was “trolling” had a legitimate point in it, but the GM that silenced me from it apparently overlooked the legitimate point within it, which, when I went to sleep, had people talking about it in the comments.

I had over 13,000 posts on the old forums without an account action and over 1,000 on the current forums without one, so I’m WELL AWARE of how to post threads without “trolling.”

How are we supposed to be able to appeal forum account actions if we’re outright told that we can’t appeal them if the thread was deleted? (Especially since when I got actioned, it literally had a button said "You may appeal this action by pressing here, which I did and explained the situation). On top of that, the response ticket implies that the OP is the one that get actioned if the thread gets veered too off-topic by other people?


EDIT: And for the record, it was a Water Strider topic, BEFORE Blizzard decided to consolidate all the topics into one thread, as before then we didn’t have a single thread to post in.

My point in the thread was that - why do we have mounts if Ion’s issue with Water Striders is everyone is using them? Why not lock mounts solely behind Mythic Raiding, because otherwise you will see too many people on the same mount too often.

It’s a valid point to a current topic of discussion in WoW. It’s not trolling. Ion’s own logic is that Water Striders are too commonly seen, which is why they were doing the new Water Strider changes. And it had people talking about it. There were people who just read the title and responded, which is why I clarified in the comments about 6 posts down.


The fact my thread was deleted and I was silenced because I presented it in a silly fashion, is unacceptable. The fact I was unable to appeal the silence because the topic was deleted (I do not know if this was because of the consolidation or because the GM saw it as trolling) is even more unacceptable.

And before you ask, no, I did not have an option to further the appeal. They automatically marked it as resolved because the topic was deleted.

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How you phrase your words is the issue you need to be more aware of, not the subject. You actually aren’t allowed to phrase it in any way that breaks the rules provided there’s a legitimate claim within. It still breaks the rules.

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Asking why we can’t appeal an action if the topic is deleted.

I literally cannot appeal. The appeal was cancelled.

I did not break any rules. I’m well aware of the rules. I have diagnosed OCD. Trust me, I know the rules.

Honestly though, if you read those forum rules, you can “apply” just about anything to some of the structure/framework (Harassment, Trolling, Spam, etc)

So my advice to you is to simply censor your personality; avoid getting emotional as some of us have never had issues all of a sudden did; and then get the generic here’s what you did, close ticket, behavior.

It’s a tough new way to post but it’s required here as the moment you get a bit silly, intense, etc. you run the risk of being flagged and bang. Keep in mind that a lot of it has to do with who you upset and if they flag, and have others who will do it also.

Which I’m fine with, normally. Because normally you can just appeal any false flags that somehow get approved.

But my issue here is I was literally told I cannot appeal because the topic got deleted.

At this point, what are you supposed to do? Hence, coming to customer service. I’m not sitting idly by while I have an un-warranted account action on my account.

Did you open a live chat ticket? You navigate away for whatever reason, it closes the ticket.
This is the proper link:
https://us.battle.net/support/en/help/product/battlenet/316/980/channels

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No, I woke up to an answer to the ticket, and they said they cannot help me further, marked the ticket to resolved, and left me a Feedback Link.

This. And complaining on here is just going to end up opening potential new issues for you. Trust me. As TT has said try to move on the silence won’t last that long.

That is definitely a strange response, Maizou, and there may have been some confusion. Generally speaking, once a thread is deleted we often need the URL to locate it for general inquiries.

For example, if you had posted in a thread that was deleted and you contacted the moderation team to find out why. They’d only really be able to send you a generalized “this is why a thread may have been deleted” response without the URL.

Looking at your history I was able to review the thread. The thread itself is a little silly, I don’t think it falls under trolling. To be fair though trolling is partially defined as “causing unrest”, so it may skirt the line a bit.

I spoke to the Moderator and it looks like they made a mistake with their reply and they should be overturning the penalty shortly. For future reference, if you receive an odd reply it shouldn’t be a big deal to reopen the ticket and let them know that you believe your previous contact was misunderstood.

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Let’s not go there, good way to get a thread locked, especially here.

I assume it is what most people seek when they come here… clarification. While a response isn’t guaranteed, we do try to provide what clarification we can whenever possible. :slight_smile:

Thank you for removing your post, Huddie. It is always good to remember that we discuss the ideas and opinions, not disparage the user.

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This is correct. Hence the title.

And yes, I’m well aware my topics skirt the rules. But I never cross them. If I ever do, I would gladly take the punishment.

Thank you for the response Vrak.

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I am glad this is resolved. In this instance perhaps a little friendly advice.

I do not know the thread. However, if you feel you shirt the line perhaps tone it back just a touch. This way this does not happen in the future.

As to the other poster, extremely wrong forum to troll. By far. Especially with a SFA present.

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Although my own personal interactions have been horrible lately it’s great to see that someone actually understands and cares and well this was a bit of a nice surprise.

Thanks for doing the right thing…

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And @Thundertotem, I used to live on these forums under other toons on the old forums a few years ago. To me, Service and Support are the same word, so apologies if you took offense to me saying Service.

I just ended up spending more time in General Discussion over the years, just due to real life catching up to me, I got slower in responses, so people would post responses faster on the CS forums than me.

I tend to only skirt the line when it comes to hotbutton issues, like the Portal Room, Water Striders, etc. as it’s a good way to get discussions going in a more casual manner, rather than everyone just raging at everyone.

Maizou, I just wanted to let you know that the penalty has been removed but your trust status won’t update immediately. It should take approximately 24-72 hours for the system to do so.

It looks like you are a few hundred posts read short of Trust 3, just FYI. :slight_smile:

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Yea, I knew that was coming shortly. I know in like 20 days I’ll be like 8,000-12,000 posts short too. >_>;

20,000 is a ridiculous requirement, lol. I’m on these forums a very unhealthy amount of time, and I don’t come anywhere near 20,000. Lol. (There’s a very large thread in the Lounge about it, I really hope you guys read it :P) I have to sit here browsing stuff on my phone and holding down the Down Arrow on my phone on a bunch of big threads to pad my numbers. I know the last time was at 77 days read, so I know the “big drop” was coming soon.|

Thanks again for your help. :slight_smile: Like I said, I don’t mind taking an account action if I deserve it, but when I didn’t do anything wrong, I prefer not to get stuck with one. :stuck_out_tongue:

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The problem Vrakthis is that we have to come here for clarification. We never get it in the e-mail that supposedly explains why action is taken against our account. IT’s just a text-only copy/paste of the post. That’s it.

Certainly there are times where it is obvious such as a video embed containing inappropriate material and so forth, but a lot of the time we’re expected to read the mind of whatever forum mod got the complaint which I honestly find to be unacceptable. Especially since I have had 3 or 4 instances of this happening to me.

Unfortunately I have to agree with Gleaming:

Blizzard supposedly wants interaction with/from us, yet these seemingly arbitrary enforcement of rules and strict interpretations send the completely opposite message.

No they don’t send a completely opposite message. They require you to do it in a professional manner. If you can’t do that it’s on you not Blizzard. Many players are able to do it without issues.

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So paraphrasing the game director now creates an issue?