X-51 Nether-Rocket

Support Customer Support
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So fair warning, this may come off as a rant, but I feel it is necessary to say.

I received the X-51 Nether-Rocket X-Treme in the Burning Crusade after buying a booster pack from the local blockbuster when I was maybe 11 or 12. I still have the card, along with my original wow boxes, blizzcon toys, etc. I don’t throw these types of things away…

Now with all that said; I recently discovered that players who now turn in a TCG mount code, will receive both the epic version of said mount and the non-epic version of said mount. This was not the case back in when TCG was in circulation, as the epic and non-epic mounts both had their own lootable card versions. The reason blizzard made 1 mount give 2 was because TCG was discontinued. So with this discovery I open a ticket, requesting to see if I can acquire the other version of the X-51 Nether-Rocket (blue one) as I have the X-51 Nether-Rocket X-treme (red one).

I tried to explain this to the GM, that another mount was added later to the card and that I have all the proof necessary to prove that I am the one that did acquire this item originally, and since another mount was added to this code I feel I am entitled to this as well. To me this is comparable to someone completing an achievement, then later blizzard adding a mount to that achievement, then when you request the mount, they tell you, “Yeah you’re out of luck, there’s no way we can prove you earned it.”

I would post the transcript of the conversation between the GMs and I, but I do not know if that will break ToS. Are GMs just no longer able to help? Because the GM literally went on a rant about how GMs can’t do anything and how they are not all knowing, yada yada yada.

Like bro… I’m just trying to get my mount associated with my card.

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If the new promo came out later then the original GM wouldnt be allowed to hand out random loot from a different promotion then the one u got originaly while they can confirm how u got teh original, if the upgraded version was a different promotion they would be hand off/

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Did you go back to Landro to see if you could redeem it further. Sadly if you can’t get it from the NPC, and the GM could not grant it to you, then there must be specific policy. GM’s are there to help, but they can not just start granting items with out specific policy or permission as set by the development team. This being a discussion forum for players, myself included, I am sure this won’t help you and I’m sorry you could not get both mounts in advance if Landro has no options either.

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I’m pretty sure we understood their concern, unfortunately it won’t change said answer they received. My only other thought is it would take development to change the policy the GM staff work under.

That would be great input from the suggestion feature in game. But it would probably have to come from an in game system, so perhaps suggest if one mount exists then both should be granted. Or at least allow Landro to grant the second mount after the fact. It won’t change the fact their response was already no, and likely after multiple tickets.

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You are allowed to post gm responses.

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(me)
Hello blizzard.

I received the x-51 Nether rocket x-treme a while back from your TCG. I know the TCG is discontinued, but I recently checked wowhead and it says I was supposed to have received two versions of the x-51 nether rocket. The blue one and the red one. I only have the red and never received a blue one. I was looking for some help to acquire my other x-51 nether rocket.

Thank you
This ticket has been marked as Answered.

Support
Hello Adventurer!

With our ticket queues being extremely busy, and in the interest of saving you some time, we are sending you this automated reply with some resources that should help you with your issue. If these resources do not address your issue please re-open your ticket and a Game Master will get back to you as soon as possible.

Thank you for your time!

Stysamia
Hi,

My name is Game Master Stysamia and I’m writing you about TCG rewards. I really appreciate your patience!

Regarding the problem you described, I can confirm that the X-51 Nether-Rocket and X-TREME version both came from the same TCG code redemption. However, these rockets were trade-able back in the day, so it’s possible to have only one of them, if the other was traded/sold at the time.

Unfortunately we have no way to verify this, due to the long period of time that has passed, so I’m afraid we won’t be able to provide the missing version of your mount in this case :/. I apologise for the inconvenience that this may cause to you.

Thank you for your understanding. I wish you a great day!

Regards,
Game Master Stysamia
Blizzard Ent.
3 days ago
This ticket has been marked as Answered.

(Me)
The only current way to now obtain the x-51 nether rocket is from the Black Market Auction House. Also, we know that a blizzard GM can see when the date of a mount was added to the mount tab and where this mount came from. So I urge/beg you to do some investigation, because you will find that I received this x-51 nether rocket over 12 years ago before the Black Market Auction House was even in existence. As this is an important item that I did earn, but did not receive all of the items involved, I feel I do deserve this item and would greatly appreciate further assistance.

Thank you very much Blizzard
This ticket has been marked as Answered.

Sabiserith
Hi there, Glen.

My name is Game Master Sabiserith. It’s a pleasure to meet you!

So; to clarify further. These rockets were obtainable via TCG back in the day, and they were tradable. We can’t verify if you’ve sold or traded the one you’re missing, even if we could see when the remaining one was added to your character data – which, actually, we can’t. :stuck_out_tongue:

I completely understand that players feel they know exactly what tools GMs use and how they operate – I wasn’t a GM my whole life and when I was solely a player I also had this idea of a GM being an all-powerful being capable of accessing every single byte of information on any account data.

Unfortunately for us, although that would be amazing and super helpful, it is sadly a fairy tale. We don’t have access to that kind of extremely long-term information you’re expecting of us and that means we aren’t able to verify any of this, as my colleague has noted.

We apologise for the inconvenience, we really do. However that is sadly the extent of our scope of support.

If there’s anything else I can help you with, don’t hesitate to contact. Have a great day and stay safe!

GM Sabiserith
Player Support
Blizzard Entertainment Europe

(me)
Can we escalate this to a manager? Because now I feel I am being lied to, by being told GM’s don’t have the tools necessary to track mounts/item data when we all know this is a blatant lie. I’m not here to argue but I feel a bit of clarification is necessary because the GMs are speaking in absolutes when they have 0% of knowledge in the item they are talking about. Again, please don’t take this as an attack.

These mounts were NOT tradable originally. They were Bind on Pick up. They were LATER made BoE. Also, the x-51 nether-rocket x-treme DID NOT come with the X-51 Nether-Rocket. These had their own lootable card versions but when TCG was discontinued Blizzard made either card give both mounts. Same with the spectral tigers, in regards to the armor or non armor version card giving both mounts rather than just 1 of them. This was added to the redemption process AFTER the TCG was discontinued. That’s a fact. So you claiming that I sold my original just would not have been possible because 1. they were BoP and 2. you only received the 1 of them.

But maybe someone can clarify this to me? This is like earning an achievement, then later a mount being added to that achievement, but you didn’t receive the mount when this change occurred and when you ask for help you’re basically told, “We don’t know, can’t do, or find out anything.”

Vanuralyn

My name is Vanuralyn and I will be your Game Master today.

We’re unfortunately very busy at the moment and I am sorry for the delay in getting to your ticket.

Thank you very much for your response!

I have reviewed your case and can only confirm the previous responses are correct.
We do not have the required data. Claiming otherwise does not change this and Managers can not change our tools or available data either.
A second rocket can and will not be provided.

I apologise for any inconvenience caused.

All the best,
Game Master Vanuralyn
This ticket has been marked as Answered.

(me)
No one is claiming otherwise… This is becoming a round about circle of GMs just saying “Yeah we won’t do anything.” I asked for a clarification on how would I have been able to sell the mount if they were BoP originally and you only received the 1 of them? But you seem to be brushing this fact aside.

I understand you have a certain amount of tickets you need to answer in a day, but I still don’t understand why the GMs are just brushing this to the side, and latching onto the one statement of “tools” accusation… Again, I would like to escalate this to a manager. Someone who may have more knowledge in when these items were changed/removed and could explain to me; from the accusations of your own GMs, how would I have sold this mount or gotten rid of this mount if neither were possible at the time?

No tools are necessary to figure this fact out. A quick google search from your own credited wowhead or your own wowtcg websites will state these facts and how they were BoP and when they were changed, etc. Why do you need “specific GM tools” for this information?

This ticket was marked as Resolved.
Eeyveer
Hello! Game Master Eeyveer here,

Hope your day is going well so far. Before we dive too far into this I just want to say thanks for waiting.

Hmmm…looks like this has been already been reviewed and looked into I will touch on a few points. Were not granting or giving any mount and their is no one to escalate this to will.

If you have any other questions beyond asking for an old TCG mount do let us know.

As you can see none of these GMs were able to explain to how I would have been able to sell or get rid of the mount if neither were possible at the time. They all just brushed over this fact and literally latched onto “We don’t have the tools” for over 3 posts then just closed the ticket…

Blizzard I think you need to employ some better communication classes for your Customer Service Representatives.

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That is the answer. You may not like it, but it is.

It isn’t that the tools can’t generate the mount, but they are limited by policy and logs. Policy says that if they don’t have the log to back it up, they can’t give you the mount.

“Escalating” this won’t change the policy. The supervisor would be limited by the same rules as the GMs who answered your tickets.

They communicated it fine. You just don’t like the answer.

If you have an issue with how your ticket was handled, there is a survey available after your ticket is marked "resolved’. The survey goes to the GM supervisor.

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The tools in question are the data tracking tools. Not the tools of generating a mount. There are websites that track mount collection dates so for blizzard to say they don’t have this is a blatant lie. This seems to be above your head.

This is not a matter of not liking the answer. They still have yet to answer the question of how it would have been possible for me to sell the mount if they were BoP and if the card only gave 1 mount at the time, not the 2 it currently gives after they discontinued TCG. This was my question, yet you seem to have missed that as well as the GMs.

Again, let me reiterate this for you… The original reason the GM gave for why they will not be able to help me was because they cannot track if I sold the mount, yet selling the mount would not have been possible for the reasons stated prior.

Are you following this now?

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Yes, we are. Sadly though you received multiple responses that sadly they would not be able to fulfill your request already. Your friends agreeing non-withstanding.

I am not aware of any sites that can specifically track dates on mount collections, and GM staff would not use such third party sites as proof anyway, only what is included with in the game logs.

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Gosh, I assume they can tell that you redeemed the card when it only awarded the one mount you received. And since, at the time of redemption, it only awarded one mount, and you received that one mount, you have received everything to which you are entitled.

This isn’t the loophole you think it is, sorry.

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Dalaran, I’ve removed the posts you made from your alternate characters and alternate accounts. Please don’t try to manipulate the discussion by presenting yourself as more than one person, it doesn’t lend itself towards a constructive conversation.

As far as this request goes, the other responses you’ve received here are correct. The Game Masters have reviewed the request and are unfortunately not able to provide what you are asking for.

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