Wrongly suspended in the recent RMT ban wave

Support Customer Support
1

I’ll preface this by stating I am a full-time wow streamer somewhat small, but enough to pay the bills atm. 95% of my time spent on WOW is done on stream and streaming WOW being a large portion of my income.

I recently received a 30 day suspension with the reason listed as: “Violation: Exploitative Activity: Real Money Transaction”.

I want to be very clear, I have NEVER engaged in any RMT actions throughout my history of playing World of Warcraft and I have been playing on the same account since the end of BC.

This is why I am willing to take this publicly and get some exposure into the issue. I am 100% confident in my innocence. I give my full permission to any Blizzard CS or Dev to come forward with the “evidence” against me that justifies holding this suspension in place.

Over the last two days I have been racking my brain trying to figure out what could possibly have falsely flagged my account for this suspension.

There were only two achievements that I earned that can typically be associated with RMT: Hero of the Horde and Gladiator. Hero of the Horde was achieved almost entirely on stream and done with viewers/members of our community. All support is done voluntarily through the stream and has no guaranteed rating gained or lost in our groups.

I didn’t que a lot of arena as I mostly focused on RBGs and my stream for the season. I did manage to farm out a last minute gladiator for the mount. This was done q’ing half of the wins with a friend/streaming partner I have played with every single day for over a year now and the other half with one of his Bnet friend he has known since Legion who he connected me with.

I have NEVER sold any of these achievements, not even for gold. A simple look into my past ratings and achievements would provide anyone with half a brain enough information to deduce that I wouldn’t need to RMT purchase these titles for myself, which I have also NEVER done.

I have offered to show discord conversations and Bnet DMs organizing all of the 3v3 q’s, in addition the content that was streamed on twitch for RBGs.

If any RMT occurred from other people in my groups, it was done so entirely without my knowledge.

I have been dealing with Blizzards absolutely atrocious customer support for the last 3 days and have been met with almost nothing but Copy/paste responses. They have even threatened me about opening more tickets… Disgusting approach to say the least.

This is both sickening and depressing to know that my livelihood is at stake for something that I have never taken part in and that I am seen as “Guilty until proven innocent” without being presented any opportunity to prove my innocence.

3 Likes
2

Botom line is your apeal isnt gona happen via forums nor will the GM looking at ur case come her you can only do it via a ticket and they wont take your word for it either the logs back ur case or they agree with the original ruling.

Also if there refusing to hear any more apeals then they have more then enough evidence to back up there suspicions.

4 Likes
3

There are no “logs”, there is no “evidence” that the listed action took place because it never happened. Period.

The only explanation is that there is some automated system in place that messed up and Blizzard is doubling down on, or I’m being marked as “guilty by association” with someone who RMT’d without my knowledge in a group I was in.

4

Nothing is automated despite what the reddit karrens would lead you to believe blizzard investigates everything 100% with real people not bots or a AI Something got u flagged and actioned. To be fair they couldve closed ur wow account out right thats stated in the EUA but its rare when there that heavy handed.

7 Likes
5

If a real person investigated my account and found sufficient “evidence” for this suspension to hold, then this “real person” should be fired.

I can’t say it more clear, it NEVER happened. If I were guilty of this I would not sit here and waste my time putting this much effort in to right a wrong-doing. It just doesn’t make sense.

6

To be frank: Jack and null is going to come from posting on the forums, as the forums isn’t a means of appeal. Along with the fact that talking about account actions on said forums is against the rules.

3 Likes
7

https://us.forums.blizzard.com/en/wow/t/account-temporarily-banned/1187588/11

I mean, you can certainly try. But “exposure” is irrelevant to your case. Your appeals will be looked at until you receive a response that says the matter is closed. That is the only avenue.

First of all, be careful what you wish for. It’s like clockwork. Someone comes in maintaining how innocent they are, and a Blue takes one look at the file and shuts it down immediately. I’m not saying you did do anything wrong, because I don’t know. But just a warning: be careful what you wish for.

But second, Blizzard is not going lay out any “evidence”. They may give clear hints to “remind” you of your actions, but they intentionally obfuscate (Blue word, not mine) the details, because these details are exactly what hackers/botters/etc want to know to avoid detection next time.

It’s only “atrocious” because you aren’t getting what you want. The fact that there is even an appeals process, and the ability to make this many tickets, is in and of itself going above and beyond what most other game companies will do.

Also, instead of “copy/paste”, you want to use the word “template”. Semantics aside, this is done so that everyone in the same situation gets the same information.

Ah. Well then, it’s over. What you think is disgusting is absolutely necessary. There comes a time when more appeals are not going to change anything, and they must move on. As you’ve shown with this post, you won’t stop. While that may be an admirable quality, it takes time away from other people who need GM help.

This is quite overly dramatic. Your streaming abilities haven’t been taken away. Your ability to play World of Warcraft hasn’t been taken away. You simply don’t have access to one account until the suspension in over.

No one said you are guilty until proven innocent. But there is no opportunity to “prove” anything, because it’s irrelevant. Blizzard doesn’t accept screenshots, videos, Twitch streams, guildmate testimonials, sob stories, legal threats, or anything except their own logs. That’s what tells the true story.

11 Likes
9

Though I appreciate that, Veryezgame, as the others have mentioned, this is not the appropriate venue for an appeal.

We do not provide details about our investigations. Not to you, nor to the public, sorry.

You have submitted a few appeals, those requests have been reviewed and you have been given the results. You received a response from a Game Master that let you know that this was forwarded to be investigated and that we’ll get back to you with the results.

You submitted a second ticket, against appealing, and were again told that this matter was sent for investigation and please be patient until we can get back to you.

Neither response, mind you, were a copy/paste.

You then appear to have sent in another ticket. Since you had already submit multiple tickets, without any sign of stopping, one of our Managers was sending you a reply to warn you against continuing to contact Support repeatedly.

They had also received word back from the additional investigation and let you know that the action was being upheld.

Obviously, this is not the response you were looking for, but you have not only received the attention of at least two Game Masters but also a Manager.

Yes, unfortunately. We try to provide what help we can, and understand that some may not like the answer they have been given, but after an issue has been reviewed multiple times and we have provided the only response we are going to be able to give, there is nothing more that we’ll be able to do for that issue.

In that case we must warn against repeated contact and that we may need to take additional actions if those contacts do not stop.

This isn’t a court of law, Veryezgame, nor does our systems function the same way.

We would rather allow everyone who wants to play, to play our game. It is not our desire to penalize people, especially with no reason. That wouldn’t be tenable.

We have have multiple systems in place, logs, investigation practices and procedures that we have developed over the years that we use to help detect and verify exploitation of our policies. That is the only evidence we use.

I am sorry that we were unable to verify otherwise, but I’m afraid there is nothing more that is likely to come out of this.

As this is not an appropriate venue to appeal or discuss disciplinary actions I’ll be keeping this thread closed.

21 Likes