Wrongfully suspended for 6 months. Appeal and ticket haven't been reviewed in five days

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Hey, first of all I know this isn’t supposed to be the channel for this kind of topic, but I’m a bit out of ideas at the moment.

Almost five days ago I was suspended for 6 months, at first I thought it was for toxic behaviour, I don’t consider myself a toxic player but I know sometimes I could be a lot nicer in the way I say things. Thinking this was the reason of the ban I appealed instantly and apologized hoping for at least a ban reduction, as I thought six months was a little too harsh. Let me be clear that the ban reason was nowhere to be found in the restriction panel, or at least I couldn’t find it.

After checking my e-mail I finally saw the reason of the suspension and I was shocked by it. The reason given was “Bots, cheating or hacking”, I didn’t do any of those things so I typed a new message in the Appeal box defending myself and hoping for an investigation on my case.

I got an automatic response within a few minutes or hours in which they said that the reason of the suspension was in accordance to the TOS, without acknowledging any of the things I said and it felt as if the response was just answering the Appeal Reason, which at the moment was “I don’t know why my account was penalized”.

Fast forward today, almost five days since the suspension and after re opening an appeal and having an active ticket, I still haven’t gotten any response whatsoever. I’m just asking for an investigation on my case, as I never botted, cheated or hacked in any way or form, there is no way this isn’t the result of a false positive.

I’m not expecting people reading this to believe me, but I’m trying to figure out what could have been the reason to trigger a suspension, all my macros are done with the in-game tool. My mouse (Logitech G502 X) can make sequence macros like every other mouse can but I know better not to use those. I have some of the mouse buttons macro’d to K, O and the key “ç” and then I bind some spell to those keys.

I use the addon Autopotion, which rotates through your Healing Pot, Healthstone and Insta Heals spells, but that addon has thousand of users, so once again, I doubt it could be the trigger. I use a VPN (Exitlag) that’s not really a VPN, but it helps me get less ping, and as far as I’m aware, VPNs aren’t against TOS. I usually play at around 200/210 ms playing from Argentina, with this I can play in the 180ms range, and believe me, I do notice it.

I can’t think of any other reason that could’ve trigger the suspension and that’s why I’m asking for an investigation on my case, if there isn’t a reason for the suspension I could get banned right away after my suspension expires as I can’t really pinpoint what could’ve caused it.

Thanks for reading.

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If you were suspended for 6 months for botting, cheating, or hacking, that was done by the Hacks team and is usually done in waves.

When you submit an appeal, an actual person does review the action to see if it was applied correctly. Appeals are not a means to ‘plead your case’, it’s only a review of the action itself based on Blizzard’s logs. Although false positives do happen, they are rare. The reply you get is a template, not automated.

In certain circumstances, the GM may escalate it for further review, but that’s not something you can request.

The Blues that moderate this forum won’t be able to review the appeal and they will not tell you what was detected.

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Appeals for hacks or cheats are likely running 7 to 10 days, so likely your appeal is close, these do require a bit more investigation than social violations.

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they’re not, but they can make it look like there are big jumps in your playing location, which can send up red flags

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The response wasnt automated. 100% real person.

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If the category is hacks/bots/etc, then the blues here will not be able to provide you any information other than if your appeal ticket is in queue or not.

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Under that category, it’s likely that Warden (Blizzard’s anti-cheat software) picked up something on your computer. That something could be a legitimate cheat program used in WoW, another game, or even a program you use for work or hobbies. If it CAN be used to automate actions in the game, even if not being used, Warden will pick it up if it’s running in active memory. It could even be something you were curious about and downloaded and didn’t use. If you’re running any addons or mods that were downloaded from a third party site other than Curseforge, I’d suggest taking a closer look at those. If that’s not the case, then I’d suggest you go through your Task Manager (with WoW running) and check out any running programs that your not familiar with.

If something is there Warden will find it. Are false positives possible? Yes, but they are very rare. That is why Blizzard has an appeals process. Most gaming companies don’t give you that option.

As far as the appeals process goes, every appeal is a request to have a new set of eyes look at the logs to determine whether or not the action is warranted. Each and every appeal is handled by a living breathing Blizzard employee and not AI or automation. Instead of typing out personal responses they use pre-formed templates (either upheld, reduced action, overturned, or escalated for further review). Templates are used in a majority of businesses because they reduce the time it takes to respond and keeps messaging consistent.

Good luck to you

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Thankfully, believing this is not required for it to be a fact.

Most often, it’s used as an excuse for someone claiming their innocence.

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Of course, it’s convenient to think AI is everywhere.

If they were using AI, why are ticket times still so high?

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Darth you’re the 11th post in this thread.

It hasn’t gone very far off the tracks.

It is true that the answers given so far are correct.

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No one ever has an answer for that.

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I get that, but I’m usually very careful on what I download, my PC pretty much consists on Blizzards and Steam games, I tend to tweak with my weakauras, but always in-game. The only two things that I could see as “injecting” into the game would be the Discord and Amd overlays.
I’m very certain that I could be one of those very rare false positive cases and I can only wait for a Blizzard response. The idea of the post was that, as I’ve seen blues show in these kind of post in the past to provide some insight, even if it’s just telling me that my ticket and/or appeal are properly queue up, as I don’t want to star bombarding them with tickets.

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Question, are the mouse macro’s made outside of the game? Because with the way you put it here, it sounds like this could be the issue.

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Well, that’s more of if the person lost the ticket number and isn’t sure where their ticket is due to putting in a ticket while not logged in. Stating something that you can easily see for yoruself would be rather pointless for he blues to say in of itself.

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If it’s taking a bit longer, it may have been sent up for a deeper look. If that is the case, (a) there is no ETA for that sort of thing, and (b) they have a bad habit of not alerting the player that they’ve done this. That is where it is helpful if one of our SFAs do pop in, as they can see and let a player know that this is the case that it’s been kicked up the chain. But it is never a guarantee that our SFAs will post in X thread.

Either which way, all you can do is wait as patiently as you can. Let the process work. No matter that it takes longer than anyone would like, it does work. And once the verdict comes down, you are certainly welcome to request time to make up for the game time lost - but normally they’ll offer it off the cuff if a sanction is overturned.

Good luck to you.

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Yes, but it’s nothing too crazy, my DPI button instead of changing DPI acts as if it was the “O” key on my keyboard. I’ve been using “O” on my DPI button since forever with multiple mices.

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All macros for the game has to be done inside the game. Same thing with keybinds. They can’t be made outside of the game, they have to be done inside the game. I think that is probably what got you, though it could be something else as well, but I can’t really say.

Honestly, best option is to just keep appealing until they tell you to stop.

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You can thank the cheat devs that think they’re clever naming their bot executables after things like the logitech and razer software executables. Some also hook into those executables directly. The same also goes for signed kernel drivers getting hooked via exploits or weaknesses to sideload cheats into the kernel (IIRC, the whole “riot vanguard disabled msi afterburner” fiasco was due to this), so you can’t really have a software whitelist anymore.

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I don’t think this is the case, as people with extra buttons in their mouse (minus the mouse3 and mouse4 buttons) usually have to bind their mouse buttons to keyboard keys. There are some MMO mices that need to be configurated, people usually have their buttons binded to F1 to F12 keys or the numpad buttons. I know this is common use, for example, Hopefulx (RTWF raider for Liquid) has his mouse buttons macroed to the modifiers shift and ctrl.

Maybe I didn’t proprely explain myself in my previous reply.

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I mean if someone wanted to don a tinfoil hat, they’d just say that they simulate delays so that it feels like a real person… But no, there are no AI ticketbots(for now). They are all humans and use templated responses most of the time.

As long as they are just keybinds that aren’t pressing more than one button in some sequence, they are 100% fine, so long as they aren’t using some fishy software to handle the binds like Autohotkey. Using a default mouse and keyboard app like GHub is fine and will not get you banned for remapping keys, so long as you don’t touch their macro options. The second that any scripting with delays and/or logic is added, it’s grounds for a ban and you will be banned eventually.

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