I asked for the licenses to be separated back in 2013 and was told that wasn’t possible idk what more you want from me
I would imagine there’s more to the story here. Probably something like needing the registered account holder (likely your father) to be the one to ask, or maybe finding out that the licenses would lose the account bound collections, and deciding to not do it.
But regardless of the whole story, it still remains that allowing multiple people to have access is not allowed. That’s why if someone else did something on your account which caused it to be actioned, it is not likely to be overturned.
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sure my man, I’ve only stated time and time again that no one has been on this license and I’m not leaving out any parts of the story. the licenses were asked to be separated and they would no allow it. I don’t care about mounts or pets or toys AT ALL would trade all of it for my original toons to become playable again. if it wasn’t allowed to be this way then they should HAVE allowed me to unbind them.
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Then there is something on your system that shouldn’t be, Tellimath.
I’m afraid that is what our records show
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such as like clearly this is a massive mistake and how can i get it off my system if you guys wont tell me what it is. i bought the next xpac and am playing on the same system clearly this is not something i am aware of and just not letting me fix it on my end how can i ever resolve this?
In 2013, there would’ve been no problem with doing this. I’m not saying I don’t believe you, but there’s a reason why they wouldn’t allow it, and it likely had something to do with ownership of the account.
Be that as it may, the account sharing rules are very clear. If the Battle.net account is registered to your name, then no one else is allowed to access it (except one minor child of yours). Not your father, not your brother.
If it’s registered to someone else (and if you were a minor, it should be your father), then only they are allowed to access it. Not you, nor your brother. Even if you only play on your separate licenses that each of you have played on forever.
As for the account action, you have been told that it wasn’t in error. So either it was something you did, or it was something that someone else who had access did.
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Blizzard NEVER tell anyone what program they’ve found because that’s what bot makers want as it’d allowed them to try to get around being found out.
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Your personal computer’s security is something you need to work out on your own. It could’ve been social engineering (phishing e-mail, suspicious message), it could be a virus (you’ll need to scan for it), it could be many things. Blizzard simply cannot help with that.
You’re free to fix it, and if it was a compromise, they will absolutely help in that circumstance. But they have to verify that it was a compromise, as they simply don’t take people’s word for it. This is where the account sharing works against you, because with different access locations for the Battle.net account, it’s more difficult to prove there was unauthorized access.
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They didn’t say there is something on your system. The context is that IF it’s true that you were the only one to access your account and IF it’s true that you did nothing wrong as you insist, then there was unauthorized access. Since you have an Authenicator, unauthorized access would generally point to your system not being secure in some way.
They are trying to work with you. But you continue to argue with them, instead of taking what they tell you and working to fix it.
But the license was doing something against the rules. Were YOU the one at the keyboard breaking the rules? You say no, and hopefully that’s true.
But they can’t see who’s sitting at the keyboard. They can’t see how someone else accessed the account without authorization. They see what’s happened in their logs.
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Tellimath - there is nothing in the world bad actors would love more than to know what we look for or detect.
We CANNOT share that. I know it may sound crazy, but we can’t.
Now, things that normally fall into this bucket are things like automation software. Cheat programs - even if they aren’t used for WoW. Some are labeled as ‘trainers;’ in other games.
The key thing is - don’t have ANYTHING else running with WoW. Even if you think something isn’t active, if it’s in memory - it’s active.
All that said - I’m going to ask this be sent up for a fine-tooth review. I cannot predict what that outcome will be.
Contrary to what some may think - we don’t LIKE having to action players.
I do wish you all the best.
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this pc is wiped every 6 months completely with wow being the only thing installed on it. I’m not arguing, I’m trying to get my account back that I’ve had literally forever. if its just as simple as a phishing scam then how does that constitute a ban for hacking or botting when neither were true. if i pciked up something along the way in this last 6 months but im not actually bottoing or hacking then how is it so hard to help a brother out? anything i have on the system is either from wagio or curse forge i assure you nothing of that nature is allowing me to play this game at any level of advantage.
thank you for sending it up for review and i can only hope that someone will clearly see that this was all a massive mistake and no malicious intent to cheat this game ever. ive spent way too much time on this account to ever jeopardize it,
For clarity, there can be a program on your computer that does nothing to WoW but still gets you in trouble because Warden detects it. If it is a program that can even potentially streamline or modify WoW’s gameplay, even if it is not actively connected to WoW, it can get you in trouble.
This. One way to see what is running is to check your task manager. Anything that is actively using memory should show up on it. You can have a program that is not opened in a window and was never once opened or even clicked on by you at all, and it can still run quietly in the background. Your task manager should have dozens of these running at any given time.
Because what matters is whether or not an illicit program was detected, not so much why it was there. That’s where you come in with the appeals process. If you have a prohibited program and you didn’t know it was there, then explain that so people can take a closer look into your situation. That is all you can do.
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I don’t often make that many posts, but thought I would offer a few helpful suggestions…
I would not be surprised if his computer is compromised by malicious actors and/or software. I completely understand Blizzards position here.
The OP should thoroughly scan his system if his claim is genuine, and remove all non essential software as well. As change your passwords. Or maybe enable the “always require Authenticator for login” in case the issue is with another person with access to your house. Hope things work out agreeably.
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If he was comprimised vs someone being allowed on the account who is not suppose to be there would be evidence of that in the logs!
A hacker would steal all their gold, strip all their characters and sell everything that can be sold. If this did not happen then the person logging in was not a hacker but someone who was allowed in.
Because hackers do not hack an account to run dungeons, do pvp and other things. So even if the ip might not be consistent they would look at what happened on the account.
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