Let me start by saying I see all of the posts like this and all comments saying “just wait” and “I’m sure it will work itself all out”
US97890583 for those who care.
For that wall of text, Blizzard doesn’t treat folks different because they’ve played the game from day one or last week or how much money you’ve spent. Talking with a chip on your shoulder, with a horrible formatted wall of text, doesn’t help matters.
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The support line was switched to call-backs only because people abused this, trying to get their suspensions overturned, or other non-billing issues. It never worked like that. Appeals are a fresh set of eyes looking at the data (from their side), to determine if a mistake was made.
Do you have any hardware (or software) systems that could streamline play? Programmable macro keys (think Logitech’s G-keys) and AutoHotKey can both get you into trouble. AHK can cause issues even if it’s installed but not used for WoW.
You have an appeal open, and that’s the correct route. You can keep appealing until they tell you “no more.”
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It’s pathetic that anyone makes a big deal of this.
20 years or 20 minutes, the same rules and the same enforcement apply to all. There is no “I’m a longtime customer, I deserve some slack.”
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Oh mercy, that hurt to read. Paragraphs are our friend.
Why? The Blues here are NOT GMs. They’re SFAs. They have no part to play in the investigations, the sanctions or the appeals. They provide what information they can, but insight is the only thing they give a player.
GMs do NOT come to the forums.
Yeah, no. You waited days or sometimes weeks trying to get through the phone line because of people misusing it for reasons it didn’t exist for.
And blow up ticket wait times even further for everyone who seems to think that a “simple” two minute conversation can do the trick. Templates are used in every business. The bottom line is if a sanction is upheld, it’s upheld. Period. While yes, some personalization may be nice, it’s effectively all the same thing. Why should they have a team of people just to sit there and write out a fresh rejection each and every time one goes out? Templates, while impersonal, are much more efficient.
That is on you, then. They do. Each and every appeal is a fresh set of eyes. It’s been addressed ad nauseam at this point and people are going to believe what they’re going to believe.
People are still doing it to just fish. There are always “reasons.” But you’re hung up on scripts and the like. It could be something as simple as an illegal program on your system that you use for work.
Just to drive this point home - this forum is not a point of contact for Blizzard staff. Yes, you’ll see our SFAs posting regularly here, but they’re not GMs. They’re not Devs, QA, CMs - and none of those types come here. Your wall of text is only being seen by us, your fellow players. There are appropriate forums or ways to get your feedback to those who need to see it. Posting here is not one of them.
Unfortunately, they actually do. I can’t even say they’re less likely to cheat because there can always be some reasoning they don’t want to do things properly and they want to go the “easy” route or whatnot.
As much as you don’t want to hear it, the only path open to you is waiting on your ticket. This call-to-arms has no bearing on your ticket and will do neither you or anyone else in your shoes any good since the people who respond to appeals will never see it.
I do hope you end up with the resolution you’re hoping for, and wish you only the best.
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To put it bluntly: None of that matters. Regards of what we or the blues think, it has no bearing on the appeals team thoughts or the logs they have. No amount of time you’ve played has any factor into it. Along with trying to grandstand as if you’re being a martyr won’t really help that fact either.
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I can’t see your Blizzard correspondence, but I will hazard a guess they did not tell you that you were banned for healing Mythics. They would have only told you that your account was flagged for third party software/cheating/botting/automation. Something like that.
Blizzard has NEVER intended the live chat or phone to be for Appeals. That was always supposed to go through tickets. Now, did people abuse the live systems? Yes. Now they don’t have them anymore.
The broken English “dig” tells me you are not being honest, or you got someone on a bad day. Blizzard CS is not outsourced. It is located in Austin, TX for the US, and Cork, Ireland for the EU. They are native English speakers. Yes, you WILL get a template answer. They have a set of them that are approved by the powers that be to ensure everyone gets the same answer legally. It is either overturned with an apology and game time, or upheld.
You can appeal until they tell you that they will penalize your Bnet for further Appeal tickets on that topic.
Read this post here I did yesterday with a huge explainer on ban waves and penalties. It explains a lot about how false positives are sorted and handled in case that might apply to you.
I just learned about this costume toy in another thread and I can not resist!
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To be perfectly blunt, OP, how long you have played or how much time and effort you have put into the game is completely null and void.
Blizzard can ban anyone they want at anytime for anything they want, or they can shut the servers down at this very moment with little to no notice, and there is nothing we can do.
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This wasn’t in error, Tellimath - the only question was if it was you.
Given you have an authenticator on the account, that may still be a case of account sharing which is also against our rules, but may play into a decision.
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Did you file an appeal? Nothing can be done over the forums, and it’s not really a place to rant.
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OP included their ticket number in the first post, so yes, they did put in a ticket.
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the account is bound with my brother and my father, I am the only one on this portion of the total account never have account shared but I do have 2 other people on the same battle.net account. this has never been a problem in the past don’t see why it would be now.
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Because it has always been against the rules to share Battlenet accounts. The account holder is responsible for any activity on their account - and in this case you may have learned why account sharing is a really bad idea.
Only you are allowed to access an account registered in your name. We don’t recognize the transfer of accounts between individuals. Activities performed on your account are your liability.
You may not share your account or password with anyone, except if you are a parent or guardian, in which case you may permit one minor child to use your account. You may not use your account at the same time, and you are liable for activities conducted by the minor child.
You are responsible for maintaining the confidentiality and the use of your user name and password. You are responsible for all uses of your information, even if you don’t authorize them. Security of your account is your responsibility.
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Oh, snap… didn’t see that.
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Well, if you personally did nothing wrong, you are now seeing exactly why it’s a problem. And specifically why Blizzard has always had rules regarding who can access an account.
Each Battle.net account is allowed to have one parent (or legal guardian) and one minor child. If you have been playing for 20 years, you are no longer a minor and must have your own account. Both you and your brother (if both are minors) cannot access the same account.
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No big deal. I am fighting a migraine or something and miss stuff too. Looks like we know what happened to this one, in any case.
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the accounts were bound together back in TBC by blizzard themselves so once again NT on me breaking the rules
Everything that happens with the account is on you. Once you were no longer a minor, you were required to contact Blizzard and move your account to your personal Battle.net account where it cannot be accessed by someone else.
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Battlenet accounts as a whole, did not come into being until 2009. At that point the stand alone licences could be moved to your newly created battlenet account.
The rules then and now have not changed though. If you were a minor and it was your father’s Bnet, you could be on it until you turned 18. Your brother could not. The rules only allow one parent to have one minor on their account.
Once you were an adult you needed to be on your own Battlenet account in your own name. Blizzard used to help by moving the whole WoW license to another Bnet (with proper proof of relationship documentation). They no longer do that.
If an account was not complying with the rules, then the person who has their name on it, is responsible for it. That includes responsibility for not following the account sharing rules.
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I have talked to blizzard over the years and they never once had that as an issue before, they actually would not allow the separation of the accounts and have let that rock for a LONG time. So instead of reaching out saying something has changed they just ban my account? SOUNDS LEGIT