“Easily resolved” is a little misleading, Sneakysnexx. Yes, a Game Master can delete the reward you received and create a new one. For you, that would take less than 10 minutes. Add that to how much time it would take to fix everyone else who made a mistake… or who changed their mind on the reward they wanted.
We’re trying to keep response times down as best as we can so that we can get to folks who are having issues that might prevent them from being able to play and that is our current policy.
If you want to see the policy change, as I recommended in my previous post, you’ll want to provide feedback in the appropriate forum.