It’s funny that I remember seeing that in the Customer Support Forum Rep’s answer, and it didn’t stop there.
That 10 minutes for one player turns into thousands of minutes because it is never just one player. How about the rest of that quote?
Yes, a Game Master can delete the reward you received and create a new one. For you, that would take less than 10 minutes. Add that to how much time it would take to fix everyone else who made a mistake… or who changed their mind on the reward they wanted.
We’re trying to keep response times down as best as we can so that we can get to folks who are having issues that might prevent them from being able to play and that is our current policy.
Wrong Quest Item & No Support - #12 by Vrakthris
Not to mention his prior response originally made to another player: Misclick Quest item - #12 by Thundertotem-blackwater-raiders
And, technically, if there’s a place to post to suggest a change to the Policy, it’s here. What you need to provide is a broader reason, why thousands of extra hours of support time should be provided when players are taught from the first quest reward they get that picking wrong means no going back.