Hello, I purchased 2 wow tokens this evening. Showed that the tokens went through, account shows the transaction was completed, got my email confirmation that the transaction took place, and the funds were taken out of my account. I have made the purchase in the past successfully and get the tokens within a few seconds.
This time nothing. I have tried logging out, exiting the game, disabling add ons and all of the steps suggested on the “help” page and nothing. Need help please.
Do put in a purchase failure ticket so billing can review.
Shouldnt they wait 24hrs first.
Did you recently do any character services on the character that bought the tokens?
I do see 2 purchases, today. I’m not seeing them in your token list either - so I don’t think this is you.
Likely just taking time to process since this purchase is so very new.
I’d give it at least a few more hours to see if they pop in. If they don’t we can certainly investigate further.
Edit: Got word there may be a bug with this. If this hasn’t shown up, you can get a refund on them. Could still just be a delay, but if more than oh, 5 or 6 hours has gone by since the purchase - and you’ve fully relogged - go ahead an pop in a ticket.
Hi Orlyia, I will check when I am home in a bit.
This is the character they were purchased on, as I was logged in on my priest for some reason.
Thank you for the reply. Much appreciated.
I had the same problem. Purchased a token yesterday, didn’t show up in bags. The transaction showed as completed. Waited 24 hours and submitted a ticket. A very helpful GM tried to figure it out but couldn’t find the token anywhere. They said there might be a real problem there and said he would be escalating the issue. They then refunded my money.
I’ll try it again shortly.
I bought 4 tokens, and only received 1 token in my bag. Did all the hoops blizzard recommended and still nothing. Payment from bank confirmed and also according to blizzard the transactions were completed. Wait way past 24 hrs and still nothing. I’m feeling some kinda way about this.
Did u open a purchase failure ticket.
From what I can see they did raise the issue to be looked into and ended up refunding the ones that could not be delivered. Sorry for the frustration.
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