WoW Freezing up PC

Support Technical Support
1

Hello,

Symptom
When playing Mainline WoW at seemingly random times the game & my entire PC will freeze up. Sound from other applications stays normal for a solid minute or so before finally stopping as well. Computer will not restart on its own and will require a hard reset. Some days it doesn’t do this, other days it does it multiple times.

Things I’ve done to troubleshoot / repair

  • Updated AMD drives - Changed from “Recommended+Optional” to “Recommended Only”
  • Updated BIOS
  • Updated Windows 11
  • Ran WoW repair tool
  • Stress tested PC - Ran Cinebench for CPU / AMD Adrenalin Stress Test / MemTest64 for RAM. 0 issues when running those and maxing out my PC for 20 minutes straight.
  • Ran WoW at 1280x1080p resolution to see if lightening the load on my computer would fix this… it still ended up freezing.
  • Looked at the Windows 11 ‘Reliability Monitor’ which just shows windows was not properly shut down which well, of course since I hard reset it.

CPU: AMD Ryzen 5 3600XT 6-Core Processor
GPU: AMD Radeon RX 5700 XT
RAM: 32GB

I feel like my computer is good enough to run this - Heck I play so many games and this is the first time I’ve ever started having this issue.

I love WoW and will continue to keep playing despite this, I just also don’t want to end up not playing things like M+ / Raids just out of fear I’ll end up ruining the game for other people playing around.

10 Likes
2

I feel the same way… I have a high end rig… enough juice to run any game yet since DF dropped dragon riding has caused so much grief I’m at my wits end. repair tool, updates you name it… and yet most places I can get 144 fps plus but half the time when flying it’s lagging so hard it DC’s.

1 Like
3

post a dxdiag

4

Hi Ratscal

As Zungar mentioned let’s take a look at your DXDiag system report:

The second section of page has DXDiag report instructions - we don’t require the MSinfo report.

That will be a wall of text. If you have issues pasting on the Forum here go ahead and put it up on pastebin.com. Provide the link code portion of the URL - example below.

(The green bold portion at the end of this example link: https://pastebin.com/Qk28Ed1P <=== this code)

Alternately you can place the link in a Preformatted Text box. Paste the link in the chatbox - then highlight it. Click the preformatted text button along the top of the chatbox - looks like this </>

Will look like this example afterwards:

https://pastebin.com/xxxxxxxx

I want to check the heat situation as well:

Download HWMonitor here:

Free download is down along the left side of page - called “Setup - English”

Open it on desktop - go play for a few minutes fight some mobs then tab out. Take a screenshot of the tool. Scroll down on tool to get the rest of the outputs then take another screenshot.

Upload those to Imgur or a similar site. I use http://postimages.org/

(Remove the beginning of the URL link to post on the forum - the http portion should work - or paste the link in chatbox then highlight it - click the preformatted text button along top of chat box - looks like this </>)

5

DxDiag Pastebin: https://pastebin.com/x9fMS3ex

For whatever reason HWMonitor refuses to run after I install it? So I use open hardware monitor which I hope satisfies what you need to see.

Temp screenshots

  • Game not running: https://postimg.cc/CZdsDvPJ
  • After dragonflying around / doing 1 world quest: https://postimg.cc/vxD42jnS

Note: Graphics Quality running for screenshot is at the default settings and at 6. FPS in Azure Span was roughly 95-150 while playing.

6

Don’t worry it’s not your rig it’s blizzards issue reinstall windows on a new hard drive and manually installed all drivers and chipsets and bios updates and dragon flight still choppy and laggy asf it’s completely blizzards issue

2 Likes
7

Hi again Ratscal

Nothing stands out on your DXDiag or the Temp readings. Let’s try running the game while the system is in a select startup mode.

8

Sounds good. It may take me a bit to provide any results as like I said I can’t find the trigger for it.

I played Tuesday night and did a mythic world tour and my PC didn’t freeze at all

I played yesterday and it froze twice within the span of an hour

9

When you have another lock up run MSInfo - Error Reporting right afterwards.

(1) Type MSinfo in Windows Search.
(2) Open the “System Information” tool.
(3) Expand “Software Environment”.
(4) Open “Windows Error Reporting” at bottom.

Then click “File” in top corner. Click “Export” - give the file a name and make a note where it is going to be saved.

Pastebin that file

10

It’s not often you’ll hear this recommendation, but your DxDiag is logging a lot of errors with HWMonitor. Try running the game without HWMonitor running.

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Hi Sarvelis

I asked Ratscal to download then run HWMonitor. That tool would not run - those errors are attempts to run it. A curious thing in itself - I have never seen issue running HWMonitor in the years I have used it on this forum. Something I’m keeping note of as this troubleshoot continues.

While I’m pondering this. What Antivirus do you have installed Ratscal? Are you running any 3rd party Firewall solutions?

12

My antivirus of choice is Malwarebytes (Premium vers)

and yeah the HWMonitor thing is weird… NZXT also recently stopped wanting to work for me… I have no idea lol

Edit: Just had the freeze happen - https://pastebin.com/KqrxrkqJ as soon as my PC booted up I ran this

13

Hi again Ratscal

Sorry for the late reply - busy weekend around here. Razer Synapse/Central hangs - normal for that buggy software. Can you try uninstalling then reinstalling Razer.

AUEPMaster is the second process that hangs - that is AMD User Experience Program Master. Likely something that reports statistics back to AMD. You may be able to “opt out” in the AMD software settings or it may be on the Services list and you could disable it there. I’m all Nvidia with 0 experience AMD softwares.

Next try disabling the Malwarebytes temporarily as a test.

Quit Malwarebytes for Windows services – Malwarebytes Support

Ideally I would like to uninstall the Malwarebytes Premium - let Windows Defender run the show as a test.

14

I am having the same issue.
Just freshly installed Windows 11 and everything is up-to-date.
WoW randomly freezes entire PC and I have to hard reset.
Also running a AMD card. I don’t think it’s my system. WoW is the only application causes a freeze.

1 Like
15

So I experience another freezeup this morning and maybe got a little frustrated and decided to reset my PC. I’m reinstalling WoW now and I’ve abstained from downloading Malwarebytes for now. I also found that I was able to leave the AMD User Experience Program from their software.

For visual - I actually recorded it just to show what it looks like.
https://www.youtube.com/shorts/yv2uilDIW_A
Sound works just fine. Cntrl+Alt+Delete wont work… nothing works. It will just stay like that frozen forever as far as I can tell. I let it sit for about 1 hour before and came back and it was just still stuck.

Like Armaggon said above, only a hard reset fixes the freeze.

1 Like
16

I also have this problem - i have done everything including moving the GFX card (6700xt) to a completely new system and dropping a nvidia card in the “buggy” system. The effect was that the “buggy” system is working flawlessly and the other system is now crashing (only in WoW)

This only occurs in WoW, not any other games, or applications.

I’ve tried everything this is a blizzard/AMD problem.

Pretty sure (99%) that this has only been the case since the pre-patch.

3 Likes
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I feel like it was AMD in general there would be more complaints on the forums about this issue?

Maybe it’s just specific cards?

I haven’t had this happen until prepatch too but I wasn’t playing much UNTIL prepatch so

1 Like
18

I got a new SSD, so my install was nice and fresh. But I did find that Bagnon was locking up my pc, among other things.

I changed to Inventorian and it’s all good, now.

1 Like
19

Hello. This happening to me, too.

Won’t waste your time: Long story short, I’m used to play listening to music from youtube, on Chrome. I found out that, for whatever reason, Chrome turned “hardware acceleration” on. It made my computer hang, just like you described.
After turning it off, things are back to normal.
Maybe it’s not the reason you’re getting those freezings, but who knows?
GL

20

Its on blizzards end. They said it themselves.

1 Like