I have had this problem for a while now. While playing WoW my game will randomly lock up 100%. I can’t move the mouse cursor, I can’t type, no ctrl+alt+delete. Nothing. I can only press the button on my tower to hard shut down the PC and restart like nothing happend. There is no warning or blue screen. Its as if it just takes a screenshot of what ever is on my monitors and sits still till I shut it down and restart.
I have upgraded my graphics card thinking that was the problem. Still happens.
I have upgraded my power supply thinking it was weak. Still happens.
I really am at a loss here. Can anyone give me some help?
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I also have WoW related problems. I have experienced the Freeze thing also. I am currently having many issues in the BETA. My computer Revs at High Speeds in certain Areas, & it sounds like its ready for Take Off! So trying to fix tha problem I reset my Windows 10 settings to another Power Mode, I was in High Performance Mode, and I changed that to the (Recommended) Balance Mode. So I start the game again. And I run a few steps, and Now the Screen is crashing to a Black Screen. When this happens I can still Hear the game running. But in order to Reset it I too have to do a Hard Shut Down on the PC. Mine is a Desktop Alienware computer, Not a Laptop… So I am not sure what is causing this. But I do Know it ONLY Happens when I play the WoW game. It seems to be OK in the Regular Game, this is happening a lot in the BETA Version! Any Suggestions?
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Start Menu -> type “Event Viewer” -> click the folder that says “Windows Logs” on the left -> Click “System” within this folder.
You’ll want to know the time when this happened. If you don’t know the time, try to make the issue happen again, then go back into the event viewer and scroll to that time (should be about towards the top)
If you see a ! with an error that is at the time the game froze, check out the information. It might be something obvious, but if it isn’t, it should have an event ID in the information there. These IDs are able to be googled to see what it means further.
Let me know if you see anything in that log. Given your circumstance (no blue screen, etc) this is probably a decent place to start looking. Realize there will be errors in there that aren’t really a problem, which is why knowing the time is so important.
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Not enough RAM could do that. WoW has some memory leak bug or something since the 20gb prepatch download because I had a memory crash once also that’s never happened before. I have 16gb RAM so it’s impossible for that to happen unless something’s wrong on WoW side.
This has been an ongoing issue for some time now since 8.3. Something that seems to rear its ugly head almost every expansion.
WoW is poorly optimized. Until Blizzard actually addresses that issue, no amount of fiddling on a player’s end or machine will fix it. The best one can do at present is invest in a glut of RAM.
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Hello! is your rig is newly build? I suggest disable cpu c states in bios menu.
there are going to be a lot of weird things happening from now until at least a month or more into the expansion…it always happens
My rig is about 2 years old now. All drivers are kept up to date. I recently put in a GTX1660ti and a stronger power supply. It still locks up from time to time while only playing world of warcraft. Some people have suggested I reinstall Windows 10, some have suggested that I purchase new ram because maybe its faulty. Now yesterday someone suggested that it’s my Hard drive and it should be replaced. I really don’t know what to do here. How do I link my system so you tech masters can take a look at things and maybe figure out the culprit?
try your luck with CPU c states disable yet?
and I don’t know your issue are relate to mine or not, My wow keep not responding (pc not lock) I found out that if I install beta it make my retail wow freeze. uninstall beta is not working. all I need to do is install full retail wow again and not install beta. currently WOW working for more than 24h without problem. For Cpu C state disable is fix my Wow freeze whole pc that I face last month when I just build my PC… (Sorry bad English it not my 1st language)
I’m having this exact issue as well. Any update?
This continues to happen after live. Almost every day when I am running Chrome and Wow at the same time. And that is pretty much all I’m running. I have a nVidia 1080 and 16 gbs of RAM installed and I do not believe that should be a problem for this game.
I just took a picture of my memory usage on start up. This is from a clean start of the computer, no other apps running, just Battle.net and WoW. I am flying from the In-between (where it crashed earlier) to Maldraxxus and it used 10 gigabytes of RAM (I have 16). Why is this game using such an excessive amount of my RAM? It is the RAM. I thought maybe it was graphics memory but my graphics and every other performance function is fine. It’s the RAM. It crashes almost every time I play the game.
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I get the same problem and it just happens randomly.
Have you found a fix for this yet?
Check out my post earlier and check the event viewer. It’s probably your only way of telling, as it could be a giant handful of possibilities
The event viewer will tell you things like stop errors, overheating, an issue with a program, etc.
I’m having the same issue, NVIDIA 1080, I7, 32GB RAM. Haven’t seen anything useful in event logs, just the the PC had shut down abnormally. For the me the issue started with the Shadowlands Pre-patch.
Same problem since September.
Neither WoW nor Windows shows a crash. Event viewer doesn’t show anything.
I have followed Blizzard’s troubleshooting tips multiple times as well as other suggestions from around the internet and this forum.
They work for maybe a week and then the black screen starts again.
Black screen happens on Dx12 Dx11 and Dx11 Legacy.
Blizzard says it isn’t their problem but it ONLY happens while running World of Warcraft.
Screen goes black but sound continues to play as if you’re in the game. Which is probably why WoW and Windows aren’t registering any crash information.
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So I’ve had a somewhat similar problem, not identical with what some of you are reporting but very similar, wow locks up or freezes, sometimes it closes the game but usually after 10-30 seconds it comes back, tried messing with settings.
One thing that I’ve noticed reading up on the problem in multiple places is, most of us seem to be using GTX 10 series cards.
I tried underclocking my GPU, just -5Mhz. Problem doesn’t seem to be happening anymore. Will need significantly more testing and playtime to see if it’s truly fixed, but previously I would just start spamming AoE while jumping in some certain spots ingame and it would happen within 30 seconds. Since the underclock I can’t replicate it.
Would recommend trying it and reporting back what you found. I have a feeling something doesn’t play nice with the GTX 10 series cards.
Are any of you running Chrome at the same time? I looked in my Task Manager. Chrome and WoW together use a huge amount of RAM (more than I think they should, close to 10 gigabytes just having them open and running together). As I play more they spike and max out the RAM. My IT friend says there are problems with Chrome draining RAM and he doesn’t recommend buying more RAM. But it’s troubling and inconvenient.
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Jyxy
78 posts
I’m having similar issues.
It started after the patch 2 weeks ago.
I will be playing (world quests, exploring, Torghast, The Maw) pretty normal things I do every day and my pc will ‘lock up’. I can still run around but I can’t interact with anything. Mobs can see and attack but when I try to respond, it’s as if I’m lagging. I can’t pick up any interactive items during this behavior or click NPC’s. I can do a manual ping to the designated Blizzard servers for my region and I also ping CloudFlare and Quad9 DNS servers with no lag (no time outs and response time is the same as when there is no apparent issue).
I have provided copies of my MSinfo, MTR, DXDiag and HWMonitor to Blizzard twice in the same ticket ( US77349915) but neither rep has referenced these files or appeared to have actually read my ticket.
The 1st response told me to provide the files (which I had already done when I opened the ticket).
The 2nd time it happened after opening the ticket I uploaded the new files and also let them know that I had dc’d after this incident. The rep seemed to focus on this, instead of the lock up/freezing aspect. The rep did not mention looking at the files I uploaded and instead told me to use a ‘wired’ connection, which I had already told them I was using.
I’ve made sure that I have the most recent addon downloaded. I only use a handful-DBM, GTFO, Titan Panel, Bartender, Pawn, AdiBags, TomTom, Postal and Raven. I turn off the DBM modules I don’t use.
My graphics card drivers are up to date. All Windows updates are applied. This is a repeat of a situation that happened this same time last year. That ticket was open for almost 3 weeks. There was so much information and troubleshooting on that ticket that it had to be closed out and a new one created. As part of the work on that ticket, the entire game was reinstalled.
Did it fix it? reinstalling?
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