I’m just another player, just like almost everyone in these forums. This is a “players helping players” forum, not a support ticketing system.
The only employees posting here are Support Forum Agents whose primary job is sharing official information if it’s available and who also have limited ability to research in-game or account issues, but are not GMs and generally can’t fix things. (Their posts are in blue text.)
Sometimes the best you can get is an explanation, especially with something like this which is probably not resolvable by any player action.