The problem is the acquisition, those mounts are a lottery, some players get it just pure luck, other players have to grind this until it became a fustrated process.
Have you read this comment from a reward Dev?
You should think that maybe some players got luck and some of those players won’t care about that item, even if it’s a recolor for some, for other players is their favorite color, its the mount that match a transmog…etc any amount of reasons.
If a Dev start its comment with “This isn’t fun”, well its failing to provide a good experience in a game.
Well, they mentioned the same in the last live chat when C.C talked about Hallow’s end…They keep saying the same for non-power related topics too. It doesn’t affect character performance but a lot of players don’t play the same game that’s for power, they play for cosmetics or other side games…Roleplay…etc