A quick trip to the CS forum will show someone complaining he got a 10 day Suspension for Ongoing Harassment. Various other posts also complaining they got Suspended instead of just Silenced.
There is also an forum guide for how to handle Ongoing Harassment that I linked earlier in this thread.
The OP has the info they need at this point to Ignore, report, and track anyone behaving that way. If they have further questions on policy or procedure they can head to the CS forum and ask. It serves as an Information desk.