Simple, because they weren’t
Their job description is easier to do now that they don’t need to be logged into the game and message you in-game to contact you
One can like it or not but the reason they were “removed” is because they simply just “moved” to working on tickets online, as they no longer needed to apply the stuff in-game directly to your character
It wasn’t “hidden” content, it was literally just where GMs logged in and had their characters waiting to help address people
Like sure for us it was this “hidden” and “secret” thing but in reality … it was literally just a house with some art assets stuck onto it because they needed a place to keep GM characters so they could do their work without getting harassed and be, easily, seen teleporting all over the place
Two things:
- The rise of bots was HEAVILY combatted by the fact that GMs were now able to work with data rather than be forced to actually go to the place to do their job, so this is you making stuff up to fit your narrative
- You can claim “automation” all you want, everything again and again has indicated that the system is not automated - and yes, I know of the cases that ya’ll love to spout as “proof” that it is
