Yes, they see that you opened two tickets for the same issue, so they merged the tickets into one. That way, when a GM gets to your ticket, they will see both tickets and have all the info you gave.
And then when they reply to you with the correct response of “GM’s are unable to fix bugs, so you’ll need to post in the Bug Report Forum”, it will resolve both tickets at once.
You have also received a response in this forum already:
The “^^ This I’m afraid” is referring to a response that GM’s cannot assist with raid ID’s. Your raid ID will reset on Tuesday.