Why is my account still saying it's a trial account?

Support Customer Support
1

I downloaded the game a month ago, made a few toons and played them till 20 and decided to sub (also had a friend refer me bfr I subbed so we can benefit the perks). I have made over 40 toons now and I created a guild to put them all in. I haven’t been able to resub yet this month, but for some reason when I try to access my mail (I sent my little toons gb tabards and stuff), the GB or even the AH (again). I keep getting a message or pop up that states it’s restricted for trial accounts or that I need to upgrade my account from a trial account.

What gives? I used to play (no longer have that account tho) and I don’t ever remember no being able to access anything on my lowbie toons when I wasn’t able to resub, I just couldn’t log into my toons higher than lvl 20. No restrictions, nothing…How long does it take before an account is considered NOT a trial account anymore?

2

Trial status is essentially a blanket categorization.

Without active game time, our accounts revert back to that status and limits certain features.

Adding game time back will remove them again.

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3

To expand upon what Ekon posted, without active game time on your account you will be subject to the same restrictions as a Starter (Trial) Account.

Restrictions

With the Starter Edition you can:

  • Create new characters
    • World of Warcraft Classic characters are not accessible on Starter Edition accounts
  • Level any character up to 20
  • Earn up to 1000 gold per character
  • Chat in /say and /party channels
    • Characters that are ten or more levels higher than you will not see your /say messages
  • Whisper World of Warcraft friends added by character name to your WoW in-game friend list. RealID friends are not available to starter accounts

On the Starter Edition you will not have access to:

  • Most recent expansion content (quests, zones, allied characters, etc)
  • Characters above level 20
  • Pet Battles
  • Other chat channels and whispers to non-friends
  • All guild-related functions
  • Value added services (character transfers, faction changes, etc)
  • Party formation
  • Trade, mail, or the Auction House
  • Real ID
  • World of Warcraft voice chat. You can use Battle.net voice chat instead
  • The Emote function in text chat

support article link: https://us.battle.net/support/en/article/3226

6 Likes
4

Thank you :0)

3 Likes