You’re right, we did ask for more agency. I think you’re conflating the kind of agency we were asking for, though.
I never asked for, nor desired, a choice that would hard dictate my path going forward. I didn’t want to have to choose 1 of 4 paths and never be able to stray from it. That’s not what I wanted when I asked for agency.
I wanted the ability to choose what I do, where I do it, and how I progress. I wanted the ability to always have a choice about that. That’s the kind of agency I wanted. Logging in and deciding that I was going to just blindly do Torghast runs until my eyes bled, opting to go PvP for some gear, or do a few M+. That’s the kind of agency I’m talking about.
A good example of increasing player agency, for example, is the removal of Titanforging. This means that you can target the specific pieces of gear you need. It reduces the randomness of getting “the best” piece, and allows you the agency to decide your own gear progression.
Another example of agency, as many of us have talked about it, is reputation. In the past we’ve had access to tabard, cloth/herb turn ins, as well as daily quests. This creates a system of player agency where they can dictate how they’re going to accomplish a task. Do they want to run dungeons for reputation? Do they want to grind cloth for that rep? Maybe they’re OK just doing the dailies. All are good choices.
Ultimately agency means giving the player control over their direction. It also means allowing them to alter course as they desire. If they suddenly want to start farming dungeons instead of cloth, that’s their choice. That’s agency. If they want to target their chest piece today, instead of their legs, that’s their choice.
Covenants… well they’re kind of player agency. Except they’re a one-time choice. They’re not ongoing player-agency. Once you’ve chosen your covenant you don’t get to change your mind; that’s not ongoing meaningful agency, that’s just a choice with consequences.
So… yeah, we asked for agency. We didn’t ask for something like covenants, though. We asked for options in how we accomplish tasks, and the ability to be able to decide how we do so as we so desire. Covenants are kind of exactly the opposite of that, given that it’s a one-and-done decision that limits your options instead of broadening them, don’t you think?
TL:DR
We wanted player agency as a core concept to how we engage the game. The ability to decide what we do, how we do it, and how we get to the end goal that we want. We wanted to be able to have those options, and choose which ones we liked. Maybe tomorrow we’d choose a different path.
Having multiple routes to take is player agency. Covenants are just a doubling down on the concept of “meaningful choices”, which isn’t the same as what we were asking for.