I’ve locked these threads and they will remain locked, but I wanted to cover a few things.
You weren’t instantly disconnected, nor were you banned. Even if you were reported enough to receive a squelch, which it doesn’t appear you did in this situation, that doesn’t disconnect you.
The account was silenced, after reports of inappropriate chat were received and reviewed. There weren’t mass reports made. You actually have a number of things that you said primarily in Trade over the last few days that, while not using inappropriate language are extremely inappropriate. Not simply “cringy”, as you put it.
It is important to note that social penalties increase as you earn more. What you seem to call your guild advertisements and the associated topics of discussion you are using violate policy and should stop if you don’t wish to have your chat privileges silenced for extended periods of time.
I can find no indication you were told anything of the kind. Outside of the appeal, it looks as if you had an issue with an item that doesn’t appear to be increasing your character’s speed properly. You don’t actually mention the name of the item or what character is experiencing the issue. The Game Master referred you to submit feedback, via an option in-game or by posting in the General Discussion forum about it.
The follow-up, ignoring the abusive language that you used towards our staff (which also seem to be a trend in many of your tickets), indicates a stuck issue. You don’t provide any specifics on that either, no character name, nothing to indicate what character is having an issue.
Our staff is happy to help, but it is important to be clear in your request and provide information that allows them to help.