It may be a trimmed image cutting out an uncollapsed “Friends” panel, which would also cut off the user profile.
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…okay yeah that would make sense haha
Yup, Sniperorc’s correct. I did just crop the image. But yeah, I was signed in when I screen captured those pics.
So then, maybe it would be considered a glitch, a bug? This was mentioned above by another poster, but I thought I just had a messed up setting. I could take this to the Bug page. I bet it’s awfully rare as far as glitches go. But yeah sure, I can give that a go.
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FWIW, I’m having the same problem Mercanix is having. I’ve also tried all the suggestions mentioned here and nothing’s helping. My launcher hasn’t displayed a maintenance message in quite some time, probably at least a year or more, and I just figured that Blizz had eliminated it at some point so I’ve gotten in the habit of checking the forums here to see what’s what on maintenance days. I noticed mention in this thread that certain browser settings may be causing this and that may be what’s causing my issue given that I’m on Windows 7 and my main browser, Chrome, is currently giving me notices that it can’t be updated unless I upgrade to at least Windows 10. Which I will do eventually, but probably not until Blizz requires it for WoW to keep working…
Ooooohh hey… there’s a correlation there. Grimfist, I’m running an older version Windows Operating system as well. In fact I was just thinking about that when I saw your post pop in.
8.1
Maybe that’s the issue?
That is a possibility. I’d recommend posting in the Desktop App Bug Report forum so our folks can check it out.
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Cool. Will do!
Two quick suggestions.
Make sure your Battle.net launcher is up to date by clicking on the home button, then Battle.net Updates:
And then also go into the Settings > App > Reset Dismissed Dialogs:
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Shoot. Sadly no.
Nothing in the Bnet Updates, and then did the Reset Dismissed Dialogs, then exited and logged back in, no joy.
Thanks for that though, Jalanili.
I’m willing to bet that this has something to do with having an out of date Windows version. Both of those have reached EOL with Microsoft and are no longer supported. They are going to present issues with how programs run and information is fed.
BTW Windows 8.1 reached EOL in January of 2023 and Windows 7 reached EOL in January of 2020 it is actually a wonder that anything still works. I also would highly suggest an upgrade of the OS because that is a huge security risk.
I know that for some people (many of whom might not even realize what the problem is beyond that Windows gives them an error message that they need a hardware update when they try to upgrade) the lack of a TPM 2.0 chip in their system is what’s preventing the upgrade from 10 to 11.
I know that I had to do a BIOS update to my system a handful of years back for it to realize that it had one, if that didn’t work I’d be looking at even more complex workarounds or an entire system update and that’s a lot of technical fiddling or cash for a lot of people. I sort of wonder how widespread the problem is going to prove to be once Windows 10 finally gets dustbinned.
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We’ll find out in about eight months.
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I would bet cookies that this is the issue. The Launcher depends on some of the built in functionality of Windows and browsers to work. If you can’t update then I would suggest bookmarking the Twitter CS feed (just for reading) and the Support weekly banner here on the website.
Launcher and Twitter are the two kept the most up to date for emerging issues.
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I generally updated all of that around the same time and the Support Article shows the maintenance schedule for the week. We also try to update it if there are any changes/additions.
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