Exactly, Community council was promoted as a space for those players to provide feedback and also encourage discussion, the video even mention live chats not something like a Q&A that’s only question and answer, then next question. Devs could provide their ideas about something, they actually did for some threads but it was a minimal interaction.
https://programmerclick.com/images/734/6fae8824093b757bfb6718129ce44bae.JPEG
A player could suggest something but maybe what that player expected is something different or the Dev could do something even better. also sometimes the idea suggested is bad for several reason.
Devs could use that space to provide more insight on some decisions around feedback.
For example:
Nimox comments about hunters pets and that Dev talked again on the same thread
“Thanks for the feedback/discussion post!”, “I appreciate the replies here and discussion in other places.”
Some devs could jump into other threads and bring that kind of insight .