The only experience bonus you get is a reduction in consuming rested XP. If the character is actively leveling up daily - the accumulated rested XP is quite insignificant. It’s more benefit if you’re allowing the rested XP it accumulate over time (weeks, for example) before hitting the leveling hard again.
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The ones who do live support are Billing, Account Services and Technical Support. They aren’t able to discuss how heirlooms work.
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I think you are trying to imply that not wearing the heirlooms for just one level to continue isn’t a big deal, which at that point I would agree with you.
But that isn’t exactly a solution to the core question/problem though.
How does this issue require live chat?
Edit: This boggles the mind to think that live chat can help with this. Can you elaborate how they can help in this situation?
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These questions are not from live chat, they are from web tickets.
Regardless, I did say in-general. Not all tickets require live support, though I prefer it as even if they aren’t designed to be for live chat, live chat has also always answered all of my in-game and out-game issues. Always. 100% of the time.
Bottom line - WoW is an ever-changing, dynamic game. GM’s do make mistakes, and I don’t know anyone who could claim they know every aspect of the game that can change quickly. It’s not unheard of for a GM to not realise something has changed.
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NVM.
Reading through the posts, it is clear that the OP does not understand the dynamics of departmentalization of businesses.
Good luck and happy travels.
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It’s more than one GM answering the tickets, and ignoring screenshots that do defeat the argument that all heirlooms end at 49.
Never once have I had a live support GM not be able to answer an in-game issue. They are very much capable to assist. The way you are putting things sound as if no one from live support can answer any sort of question regarding anything with a relation to in-game issues at all. They can. They are capable, and never once have I been told I need to “close the live support ticket to make a web ticket to get better in-game assistance.”
Live chat has always been my go-to. Even the phone variant since star craft. I’ve always contacted live support about any sort of needs, but even regardless. This isn’t just “in-game issues”.
As I said before, even if there is an issue with an accidental purchase and needed a refund for something, Live chat STILL isn’t available to answer those questions either. At least every time I check (yes also in blizzard’s timezone).
Heh, I should have checked my horoscope first.
OP, you have a good day.
Are you trying to be insulting?
Yes they are, for billing issues like you mentioned.
The ticket system directs you to where you can get a solution. In-game issues are not handled by live support. That is why you don’t get the option.
The reason they removed the call-in option was because players were phoning for issues that phone support doesn’t do. Yes they would answer when they could, but it also meant that people with billing or technical support issues couldn’t get through.
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No, I’m stating like, even if I make a refund ticket, live chat never ever shows up as available. The only option is web ticket, at all times, at least from what I seen. I’ll try again later today to see if that’s change, but every time I had checked, it was always just “web tickets only”.
I’d like to give you the benefit of the doubt, so let me see later on, maybe they changed it and I just didn’t give it enough attention to look at.
Nope.
Have a better day.
If you are that aggravated with me to try to insult me and be sarcastic, then why bother responding. You aren’t here anymore to contribute to anything but negativity.
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And this is exactly why you can only access live chat for certain issues now, this is why Blizzard no longer takes calls and requires a ticket that fits the required categories to receive a call back.
Players like you, who abused the ticket system (yes abused), are why it is like this now. You insisted on calling/ticketing for issues that you shouldn’t have just because you could and now are unhappy that you can’t reach the GMs the way you want to. You, and others like you, are why you can’t reach them.
You don’t need to discuss this with them. There is nothing discussing this via ticket is going to accomplish. Your heirlooms won’t work any differently. You won’t get a different explanation than the one given here as to how/why the work. All your tickets are doing is delaying players with an actual issue that requires a GM from getting help.
Just stop.
Heirlooms work the way they’ve been described above. If you don’t like that, you can submit a suggestion (via the suggestion feature) or you can create a post in General discussing how you’d like them to work.
This forum (CS) is for policy clarification (which it’s been clarified) and help with account related issues (which this is not). No change will come from posting here nor will you get the desired discourse from Blizzard.
Accept heirlooms as they are, or ask for change in the appropriate venue (not this forum or tickets)
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Live chat is only for a small select set of issues, mostly related to Billing, Account access, and some Tech Support.
Refunds are not something they usually do via live chat. They have an automated tool that grants refunds now if you qualify, and if not you put in a ticket to have a GM review it.
What you are asking about is considered a “game hint” or a Bug report.
GMs are not allowed to give game hints and explain how the game works. They are also not the proper way to submit a bug report.
It seems, based on the replys here, that there is no bug. That what you want is to provide feedback about heirloom scaling.
Again though, seeing as they can’t give game hints and don’t take bug reports, there is not even a ticket option for that much less a Live Chat.
This article on what a GM can (and can’t) do might help.
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The current heirloom system dates back to WotLK.
Heirlooms don’t increase when you hit a level high enough to start the next expansion.
That level is also the cap for the old expansion and they reflect the stats of the old expansion cap rather than the beginning of the new expansion.
Otherwise, people at the expansion cap who did not purchase the next expansion would be getting heirloom stats appropriate for the next next expansion.
To put it into the old leveling framework.
Your heirlooms didn’t get BC level stats until level 61, WotlK stats until 71,… even though you could start those expansions 58 and 68.
For all expansions, just because you could start them. At a specific level, it did not mean your heqirlooms got upgraded as soon as you stepped into the expansion content. You always had yo be one leveql into. The new expansion for your looms to upgrade.
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It looks like most things have been cleared up at this stage so there isn’t much I need to speak to there. I wanted to comment on some of the following.
No, you wouldn’t generally be told to close the live chat and switch to a ticket because in most cases, even when you are using our support site incorrectly, our staff tries to provide assistance.
I understand that it is a better experience for you, Talayon, but that is not what Live Chat is for. By utilizing Live Chat for game related inquiries you are taking the place of someone with an account or technical issue that may be preventing them from accessing the game entirely.
Live chat has specific hours it is generally available, but all channels are scalable. Meaning, if there is cause we may need to temporarily disable a channel.
Also, keep in mind that Live Chat is limited to specific account and technical issues. I don’t believe a refund request is usually one that it is available for.
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Quest xp is only applied when the quest is turned in. You can wear SL gear to complete the objectives and then equip heirlooms before turning in the quest to get the xp bonus provided by the looms.