Just improving their general customer support would be nice. It’s really deteriorated over the past few years. It’s really difficult to get a GM to help you with anything anymore.
I don’t need to submit a ticket often, but the when I do and I wait 3 to 4 days for a response that is a copy/paste reply and they don’t understand why i contacted them and fail to assist, I often wonder why I continue to support this game.
ps; if any devs are reading this - we’re still trying to unlock the bugged ragnaros guild run achievement 7 months later :')