What is wrong with the GMs

Support Customer Support
1

we rolled for loot at the end of the dungeon, that i as present for and i never got the axe, im the only one that rolled need and our healer didnt roll at all. been waiting in the dungeon for 5 mins now to wait out the timer…
6 days ago
This ticket has been marked as Answered.
6 days ago
Support
Modern WoW

If you are missing loot, try to log out, log back in, and then check your in-game mailbox, as the Postmaster system will send loot to your mailbox from the following activities:

  • Instances
  • World Bosses
  • One-time only treasure chests

However, the Postmaster will not send:

  • Quest items
  • Bind on Equip items
  • Items left on corpses in the outside world
  • Profession items lost due to having no free inventory space
  • Currencies

WoW Classic and Wrath Classic

Unlooted items in WoW Classic are not sent to your mailbox. Items that aren’t looted will remain on the corpse until it despawns. Resetting an instance will cause corpses to despawn, and all unlooted items will be lost.

Customer Support does not assist with reclaiming loot that was left behind for any reason. If you believe you have experienced a bug with looting, please report it as a bug:

j****
the chest the axe was in immidaite dissaeared. i dont want to hear “unlooted”. theres no axe in my mail box
4 days ago
Aaroitgecee
Greetings, J***!

Thank you for contacting Blizzard Entertainment, This is Game Master Aaroitgecee.

After Reading your ticket, Allow me to clarify that if the loot doesn’t end up in your inventory automatically, please take a moment to manually loot the corpse/chest. It’s important to note that if loot is skipped, Customer Support won’t be able to recover any lost items. I kindly recommend carefully checking your bags before leaving the instance to make sure you haven’t missed out on any loot. Your attention to this matter is truly appreciated.

If there’s anything else on your mind or any other issues you’d like us to explore, please feel free to reach out.

Regards,
GM Aaroitgecee
Blizzard Entertainment
4 days ago
This ticket has been marked as Answered.
4 days ago
j****
i did. the chest despawned after everyone rolled/left. how am i too loot it when it despawns in under 20 secs? or i would have looted…
4 days ago
j****
did u even read what i said?.. lol i said the chest was despawned in the original ticket…
3 days ago
Shisescelo
Greetings **** !

Thank you for contacting Blizzard Entertainment, Game Master “Shisescelo” here. I understand how it feels when things don’t go as planned. We have received multiple reports of this issue and can confirm it is not working as designed. Our developers are working to resolve this as quickly as possible.

I would love to ask you to fill a bug report form, in order to provide our developers with as much information as possible to expedite the resolution process to get the challenge resolved.

You can do so by following this link:

Or to report a bug in-game by following the below steps:

1- Press Esc or click the ? Button to open the menu.

2- Click Support.

3- Click Submit feedback or bug report.

4- Enter the details of the bug into the Submit a bug description box, making sure to follow the guidelines outlined on the submission form.

5- Click Submit.

Thank you for your kind understanding and cooperation

Best Regards,

Game Master
Shisescelo
3 days ago
This ticket has been marked as Answered.
3 days ago
j****
filled out a detailed bug report. does this mean i can get the axe mailed to my pally now? i typically wouldnt care, but its a heroic weapon…
2 days ago
Sihejonesi
Hey J****,
This is Game Master Sihejonesi, and I will do my best to assist you. Thank you for contacting Blizzard Entertainment.

I am sad to hear about the situation you are facing, however, as my fellow Game Master kindly informed you, the best way to go with this here is to submit a bug report on our forums, since our developers are always keeping an eye out on these forums for any new, or recent issues that came up, and they are working as fast as they can to get this issues fixed.

So, kindly rest assured that we will get this bug fixed in no time, with that said, have a lovely rest of your day :slight_smile:

I appreciate your patience, and understanding. If there are any further questions, or concerns, please do not hesitate to contact us.

Have a wonderful day :slight_smile:
GM
´¨)
¸.•´¸.•´¨) ¸.•¨)
(¸.•´ (¸.•`Sihejonesi.
2 days ago
This ticket has been marked as Answered.
2 days ago
j*
does that mean i can get the axe after u guys do the bug check? im 100% confident im the only one that rolled need. Also, i have filled out a bug report. i did so as soon as i was asked.
1 day ago
Irmerenir
Dear J*****.
I hope you’re doing well and that you’re having a wonderful week.

I’m Game Master Irmerenir and I took some time to go through the message you’ve sent us - thank you so much for that and for the time you have been waiting for an answer on our behalf.

I checked this further and it seems that you did get the axe but you disenchanted it afterwards. So, in this case it seems you would have to use the item restoration tool as Customer Support doesn’t restore items. If you’re currently on the cooldown and you can’t restore your item, you will need to wait until this cooldown finishes J****.

Keep in mind that items may take a bit to show up as they may not show right after you sold or deleted them. Items that don’t show up and you can’t restore yourself are permanently lost and have been purged from our database as we don’t save deleted/vendored items forever. This means that they are not recoverable and not even Customer Support can assist here under any circumstance.

For more information and the link to the Item Restoration tool, you can check this attached link here:
☆

´¨)
(¸.•´Until next we meet.
I wish you have an epic day J***.

Yours truly,
Game Master Irmerenir
1 day ago
This ticket has been marked as Answered.
1 day ago
j****
and ur positive this was the heroic version? because i had the regular version… if i restore this and its the wrong axe, will my CD be reset? im pretty sure the axe ur talking about is the normal one… i waited in the instance for the axe and never got it…
1 day ago
j****
excuse me… that was the normal version of the axe… u made me waste an item restoration… i rolled on the HEROIC version and never got it… are u serious right now?..
1 day ago
j****
i literally havent played my pally in days waiting for this to resolve so i can use my axe… how much longer are u gonna take to solve this? u have literally wasted like 3 days on bullsht responses because u didnt properly read what ive said. how much more of my time are u going to waste?
4 hours ago
Roodhephet
Greetings J***,

Thanks for reaching out to Blizzard Entertainment, this is Game Master Roodhephet, I’ll be the one assisting you today

I understand that you’re missing your axe, let me check into this for you.

After conducting a thorough investigation based on Blizzard articles, I’m afraid that we won’t be able to assist with restoring a disenchanted item. However, you may try our restoration item tool through this link:

If you wish to leave your feedback as we will appreciate your contribution toward Blizzard community, please go to the following link:
Additionally, if there’s anything else I can assist you with or if you have any further questions or concerns, please don’t hesitate to reach out.

Best regards,
Game Master Roodhephet
4 hours ago
This ticket has been marked as Answered.
moments ago
j*****

2

What you are asking is not something a GM can assist with. They cannot restore loot that is not in their logs. It seems like whatever happened is a known bug so hopefully going forward no one else has to lose an item. But they cannot just give you the ace because you said you are sure you won.

I’m unsure how you rolled for loot and won in a dungeon, it’s personal loot and not group loot. There is nothing to roll on.

Your ticket responses honestly weren’t very clear at all unfortunately. Reading through them I have no idea what item or dungeon you are referring to. While it won’t help much in this case as a GM cannot restore loot like this, going forward it’s best to keep to the facts when opening tickets. The character affected, server, date/time, item or dungeon in question. Giving them a hard time, asking if they read, going off on side tangents, etc is not helpful and will just muddy the waters.

7 Likes
3

did’nt think i had to go into TOO much detail since they have their own logs, was generalized because they can look up where i was, what i was doing, ect. i think ur reading too much into it also. by “rolling loot” i was reffering to the automated loot system…
and they NEVER come through with anything. their customer service is awful

4

Blizzard GMs have always had rules that they need to follow when making restorations. Unfortunately, if their logs do not show that you should have received the item, then they are not allowed to simply ‘take your word’ on it.

I’m sure that you can at least understand why they have to have that sort of minimum requirement. Otherwise, I just misplaced millions of gold and an AH mount.

I get that you’re upset that they can’t help in this case, nor can they in any case where the logs can’t be verified. In that way, anyone asking for a restoration that can’t be backed up with their data will indeed have the same outcome.

But that certainly doesn’t mean that GMs are “never” able to help people out.

Sorry that they weren’t able to in this case.

5 Likes
6

Because it bugged out. That’s literally why they couldn’t see it. For a GM, it would be as if no loot was generated so there was nothing in the logs.

7 Likes
7

The main issue is this: Unless the loot is in your bag, the loot isn’t yours. You can roll on a lot of things doesn’t mean it belongs to the player. The only time they can see who owns what is when its place in the player’s bag.

3 Likes
8

It would be more productive for you to put in a bug report for this rather than your current attempt to earn a forum vacation.

5 Likes
9

i did. thanks, tho chief

10

Sure, but giving them a starting point is always better than not.

There are two different loot systems in the game, one where you roll and one where you don’t. In this case your place and loot distribution methods where mixed up. A GM would then have to figure out which one was actually the correct version. Naming and using correct terms are important, especially since GMs help out with all blizzard games and not just WoW.

1 Like
11

I can understand being upset at this situation, but it seems like the GM’s were as helpful as they were able to be. Without being able to confirm that you received the axe in question, they were not able to restore it.

I know it can be disheartening but it is the way things are and almost have always been. I am not trying to lay blame, but this certainly one of those times where being detailed in your tickets truly help.

By mentioning the specific dungeon and the type of run it was and the exact item missing, they would of been less confused about mentioning the axe that wasn’t the one that you were looking for and “wasting” your time in having you restore the wrong item and some back and forth between tickets.

You stated that you submitted a bug report, and although I didn’t read the bug report. I am under the assumption that it is clear and concise with as much detail that you can muster about the situation. Dungeon, Heroic, Item, all of that information will be helpful. That way the devs can use that information as efficiently as possible and help ensure that it benefits others in future.

Once again, I’m sorry hear about this. and have a good day chief.

4 Likes
12

there is a lot more info than what u see. there’s a whole prompt on the item, location. ect. why would i put it twice?

13

Then that is all you can do. IF the GM’s are allowed to distribute loot IF the bug gets fixed, then the answer may change. But for now, there is no redistribution of loot for this issue. So once you posted the info in the Bug Report Forum, the issue is over until a fix is implemented.

1 Like
15

To be honest, all of it reads as you’re expecting the GMs to hand you the axe because you made the ticket. They made it rather clear that they can’t hand you it when it isn’t looted. No loot in bag =/= no item to give/restore.

1 Like
16

No one’s trolling you chief. We are just going off the information provided and informing you of the policies.

When the ticket was closed out you have a chance to provide feedback about the service provided. If you are just trying to convey your disappointment in the GMs that would be the best place to provide it.

It’s not here on the Customer Support Forums. Although commonly confused for Customer Service, this forum is primarily for customers to assist customers with anything that we can.

Examples include but are not limited to. Helping explain policies, pointing people in the right direction to where they can post a concern or idea. Even on occasion we have been known to help give help on quests.

3 Likes
18

Generally speaking, Barragann, Game Masters tend to be hands off most looting situations. The first few Game Masters tried to provide advice on acquiring the loot, as you can see, and what to do if you encountered a bug, such as not receiving the loot after winning the roll.

The last Game Master tried to discover what may have happened to the axe and as you noted the name of the item in your first ticket, and noticed that you had a Whitefin Axe in your deleted inventory that you had disenchanted. Granted this axe was acquired from a couple of days prior, but I’m afraid that is the only mention of that axe that was found.

I am sorry that we were unable to assist in this case, if you wish to provide feedback regarding the responses you have received you should receive a survey when the ticket is marked resolved.

16 Likes